Yelyzaveta Cherednychenko Email & Phone Number

Toronto, Ontario, Canada

-Provided administrative support, including scheduling meetings and managing customer inquiries-Ability to resolve customer issues related to transactions, account management, and other banking services.-Managed relationships with 100+ clients, contributing to a 20% growth in sales for the branch.-Organized and coordinated several successful internal events for the branch team, improving team cohesion and morale.-Achieved the highest number of customer service interactions, referrals, and new account openings in the branch, recognized as the Service Activity Winner.-Trained and mentored new hires, reducing onboarding time by 15% and improving overall team performance.

Kyiv City, Ukraine

-Drove digital marketing initiatives, optimizing brand visibility and website traffic through strategic analysis and content creation across multiple platforms.-Assisted in the planning and execution of digital events, aligning client needs with online campaigns and advertising strategies.-Managed content creation process, coordinating tasks for designers and copywriters to ensure cohesive and engaging online presence.-Delivered high-quality marketing content that increased client engagement by 20%.

Kyiv City, Ukraine

-Managed social media channels with Business Manager: scheduling posts (including newsbreaks), controlled Direct and comments, monitored performance metrics.-Analysed metrics due to KPI mentioned in strategy, compared effectiveness of it, made the adjustments as needed.-Controlled and shared the budget, paid social media advertising campaigns to promote their clients' content or products.-Created marketing strategies that increased event amendance by 15% through targeted digital campaigns.

Kyiv City, Ukraine

• Drafted and prepared reports, presentations and other documents as needed.• Wrote letters of invitation to international exhibitions/conferences on behalf of the company.• Handled correspondence and communications, including emails, phone calls, mails.• Connected with other departments and clients with documentary.• Agreed on negotiations with clients and controlled the whole process.• Provided general administrative support to the director.• Resolved conflicts with clients.• Supervised the work of subordinates.• Analyzed the market and kept a monthly report.

Kyiv City, Ukraine

• Managed administrative tasks such as responding to emails, answering calls, meeting clients.• Controlled office equipment to ensure safe and productive work.• Managed office budget.• Assisted managers with ideas for team buildings and corporate events.• Controlled director’s schedule.• Organized business trips for managers.• Coordinated communication between management and employees.