Elias Chico Email & Phone Number

New York City Metropolitan Area

New York City Metropolitan Area

Virtual National

Created, facilitated and re-designed the curriculum to meet the needs of over 200 T-Mobile Retail storesDeveloped material for onboarding, sexual harassment, and professional development across a national footprintCreated a successful blended virtual learning experience that blended in person and virtual learning by incorporating a mentorship component that decreased onboarding time by 30%Raised the bar by closing training gaps from 43% completion to 99.9% completion for all 200 corporate and franchise locations, this in turn helped drive a 200% profit increase for the corporation in a 12 month periodWon Employee of the year and also won the coveted T-Mobile Winner’s Circle event for excellence in training Drove the training initiative to launch a massive expansion campaign of over 200 stores in 6 months and implemented SalesForce training to over 200 Stores.Created higher return on investment by reducing on boarding time with a mentorship program without reducing curriculumExpanded training effectiveness by training and developing all trainers to facilitate synchronous virtual facilitation

Soundview

• Trained all employees in all new marketing and advertising campaigns creating a confident sales workforce• Successfully trained (virtually and in-person) over 1,000 employees in all occupations increasing company productivity• Created workshops and training content and presentations that increased sales and customer retention rates by 45%• Collaborated with business partners across the nation to ensure consistency and training needs• One of 2 instructors in entire organization that became product expert in training every department, including call center sales and customer service, direct sales, commercial and retention, serving a key role in my cross-functionality• Trained Social Media client interaction software and their impact on client relationships• Lead initiatives to innovate and transform learning through virtual learning, social media learning and gamefication•. Trained LMS database and assisted with its management and development

• Created workshops and training content and presentations that increased sales and customer retention rates by 45% for seasoned sales representatives• Managed and developed all new hires during their first 3 months• Executed Performance action plans• Trained CRM Software to 1000s of employees• Trained in inbound and outbound sales, as well as retention and sales support telemarketing departments• Developed Social Media CRM software trainings as well as other software

Soundview

• Maintained a steady high record of sales and emphasized the quality in taking time to take care of the customer• In 2010 I won the President Club for top tier sales figures for the year of 2009• Coached others in department on order entry errors• Worked in inbound telemarketing and retention

Bronx, Ny

• Trained associates, coaching and supervising that created efficient employees reducing overtime• Managed my store to be top 5th in the Nation in profits• Developed supervisors to run profitable stores