Elias Chico Email & Phone Number

New York City Metropolitan Area

New York City Metropolitan Area

Virtual National

Created, facilitated and re-designed the curriculum to meet the needs of over 200 T-Mobile Retail storesDeveloped material for onboarding, sexual harassment, and professional development across a national footprintCreated a successful blended virtual learning experience that blended in person and virtual learning by incorporating a mentorship component.

Soundview

• Trained all employees in all new marketing and advertising campaigns creating a confident sales workforce
• Successfully trained (virtually and in-person) over 1,000 employees in all occupations increasing company productivity
• Created workshops and training content and presentations that increased sales and customer retention rates by 45%
• Collaborated with business partners across the nation to ensure consistency and training needs
• One of 2 instructors in entire organization that became product expert in training every department, including call center sales and customer service, direct sales, commercial and retention, serving a key role in my.
• Trained Social Media client interaction software and their impact on client relationships

• Created workshops and training content and presentations that increased sales and customer retention rates by 45% for seasoned sales representatives
• Managed and developed all new hires during their first 3 months
• Executed Performance action plans
• Trained CRM Software to 1000s of employees
• Trained in inbound and outbound sales, as well as retention and sales support telemarketing departments
• Developed Social Media CRM software trainings as well as other software

Soundview

• Maintained a steady high record of sales and emphasized the quality in taking time to take care of the customer
• In 2010 I won the President Club for top tier sales figures for the year of 2009
• Coached others in department on order entry errors
• Worked in inbound telemarketing and retention

Bronx, NY

• Trained associates, coaching and supervising that created efficient employees reducing overtime
• Managed my store to be top 5th in the Nation in profits
• Developed supervisors to run profitable stores