Echo Kokesh Email & Phone Number

• Provide exceptional technical support and troubleshooting for Provation MD and iProcedures
• Consistently exceed performance metrics for call volume and customer satisfaction
• Conduct training sessions for new colleagues on Provation Software and support procedures
• Effectively triage 40+ email cases daily, ensuring a prompt resolution of technical issues
• Maintain excellent case documentation, effectively communicating technical processes

• Oversee effective delivery of service to LGBTQ individuals in crisis, ensuring excellent support
• Supervise the progress of new crisis responders to offer real-time coaching, feedback, and support
• Establish internship program to invest in leadership of young LGBTQ crisis intervention responders
• Assist president of THRIVE in project coordination, recruitment, retention, and data management
• Collaborate with an international team via Slack, Google Suite, Zoom, and other remote platforms

Minneapolis, Minnesota, United States

• Multitasked to fulfill 80+ customer orders per day, while maintaining strong attention to detail
• Built close relationships with regular customers using strong interpersonal skills
• Collaborated with team members to prioritize work demands, resulting in customer satisfaction
• Interacted patiently and respectfully with customers of all backgrounds
• Responded to emergencies in a fast-paced, demanding workplace

• Managed confidential patient data, including gathering insurance and demographic information
• Supported management by identifying areas of growth and proposing workflow improvements
• Served as subject matter expert to support home health aides and identify client needs
• Overhauled data reporting process, resulting in 100+ hours of increased employee efficiency
• Scheduled and managed executive team calendars consisting of internal and external meetings

Rochester, Minnesota, United States

• Managed the performance of research assistants, ensuring data privacy and procedures followed
• Performed quality assurance procedures in REDCap Database, resulting in 99% data accuracy
• Analyzed, reported, and presented data for 5+ studies, integrating data into study findings
• Simultaneously managed 5 projects for the Surgery, Trauma, and Emergency departments