Echo Kokesh Email & Phone Number

• Provide exceptional technical support and troubleshooting for Provation MD and iProcedures• Consistently exceed performance metrics for call volume and customer satisfaction• Conduct training sessions for new colleagues on Provation Software and support procedures• Effectively triage 40+ email cases daily, ensuring a prompt resolution of technical issues• Maintain excellent case documentation, effectively communicating technical processes

• Oversee effective delivery of service to LGBTQ individuals in crisis, ensuring excellent support • Supervise the progress of new crisis responders to offer real-time coaching, feedback, and support • Establish internship program to invest in leadership of young LGBTQ crisis intervention responders• Assist president of THRIVE in project coordination, recruitment, retention, and data management• Collaborate with an international team via Slack, Google Suite, Zoom, and other remote platforms

Minneapolis, Minnesota, United States

• Multitasked to fulfill 80+ customer orders per day, while maintaining strong attention to detail • Built close relationships with regular customers using strong interpersonal skills • Collaborated with team members to prioritize work demands, resulting in customer satisfaction• Interacted patiently and respectfully with customers of all backgrounds• Responded to emergencies in a fast-paced, demanding workplace

• Managed confidential patient data, including gathering insurance and demographic information • Supported management by identifying areas of growth and proposing workflow improvements• Served as subject matter expert to support home health aides and identify client needs• Overhauled data reporting process, resulting in 100+ hours of increased employee efficiency• Scheduled and managed executive team calendars consisting of internal and external meetings

Rochester, Minnesota, United States

• Managed the performance of research assistants, ensuring data privacy and procedures followed• Performed quality assurance procedures in REDCap Database, resulting in 99% data accuracy • Analyzed, reported, and presented data for 5+ studies, integrating data into study findings• Simultaneously managed 5 projects for the Surgery, Trauma, and Emergency departments