- Lead a team of 8 analysts with the goal of improving both payment collection efficiency and customer experience to support Apple direct channel business in dynamic and competitive market for consumers- Support the revenue growth of Retail & Online stores and Internet Service in Greater China by leading the development of efficient, compliant processes and analytics solutions for Apple’s business needs

- Developed various automation and AI/ML solutions using Dataiku and Python, transformed manual processes, optimized headcount planning, and significantly saved employee hours- Established a framework for visualizing and streamline reporting of O2C’s productivity, SLA and Scaling metrics by developing management dashboards and automating data collection. Dashboards are regularly reviewed by leadership for management insights and driving actions- Developed comprehensive functional expertise in improving payment collection efficiency for Apple direct channel business through global projects involving SAP system enhancement, launching new products, and onboarding new business partners to Apple's payment ecosystem

• Lead national initiatives on strategic business development such as building a brand-new framework of analyzing KPMG’s historical tender data using PBI dashboard to identify the drivers behind each win & loss bid, further uncover competitor’s pricing patterns to better prepare senior partners on go-to-markets activities• Drive continuous optimization in sales reporting by building innovative analytical metrics for Pipeline, Win Targets, and Net Income to provide a forward-looking lens from various operational dimensions• Provide actionable business insights for stakeholders by analyzing large set of financial information, uncovering selling trends from historical data, and building strong cross-functional partnerships to influence behavior change• Construct the framework of the “Management Insights Report” which consists of a robust view of KPIs measuring KPMG’s top 8 member firms’ performance for the global Board of Directors on a monthly basis to facilitate growth ambitions• Enable more successful selling through collaborations with Commercial and Pursuits teams on sale cycle optimization and the creation of KPMG Business Development Center of Excellence unit