Jerico Jimenez Email & Phone Number

United States

Executive assistant to a managing partner at an early-stage VC firm, managing inbox, calendar, and CRM to support B2B software investments.

Executive assistant to a leading Venture Capitalist in Web3, crypto, and blockchain, managing communications, scheduling, travel, research, and bookkeeping to support investment decisions and productivity.

Led a team of 16 agents to deliver exceptional service in an e-commerce environment, ensuring adherence to performance metrics. Provided targeted coaching to enhance team skills and fostered a positive, results-driven culture. Consistently exceeded client targets, maintaining a 103% passing score.

Handled email and chat support for an e-commerce company, resolving over 90 tickets daily with high QA scores and strong customer satisfaction. Managed team documentation and served as point of contact for agents, providing guidance and support. Achieved top agent status for three months and consistently exceeded metrics, resulting in promotion to Team Leader.

Handled inbound calls for a telecommunications company, efficiently managing customer concerns across TV, internet, wireless, and home phone services with an 8-minute average handling time. Maintained high customer satisfaction scores and thorough documentation, consistently meeting targets and earning promotion to Senior Agent.

Conducted quality control analyses and filed reports on raw materials for a donut shop, ensuring production and dispatch met standards. Monitored adherence to Good Manufacturing Practices (GMP) across the plant.

Indang, Calabarzon, Philippines

Delivered engaging lectures and hands-on experiments in Food Technology at Cavite State University. Assessed student performance, provided feedback for academic growth, and served as a thesis advisor and technical critic. Assisted in the CHED accreditation process for the curriculum.