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Echo Xia Email & Phone Number

Cloud Adoption and Utilization, SAP S/4HANA Cloud, Private Edition, SAP Enterprise Cloud Services, Customer Escalation Team at SAP
Location: Dalian, Liaoning, China 7 work roles 1 school
1 work email found @sap.com LinkedIn matched
✓ Verified May 2026 4 data sources Profile completeness 100%

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Work email e****@sap.com
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Current company
SAP
Role
Cloud Adoption and Utilization, SAP S/4HANA Cloud, Private Edition, SAP Enterprise Cloud Services, Customer Escalation Team
Location
Dalian, Liaoning, China
Company size

Who is Echo Xia? Overview

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Quick answer

Echo Xia is listed as Cloud Adoption and Utilization, SAP S/4HANA Cloud, Private Edition, SAP Enterprise Cloud Services, Customer Escalation Team at SAP, a company with 114326 employees, based in Dalian, Liaoning, China. AeroLeads shows a work email signal at sap.com and a matched LinkedIn profile for Echo Xia.

Echo Xia previously worked as Cloud De-Escalation Architect at Sap and Leader of Customer Engagement Support, Customer Enablement Center, Cloud Success Services at Sap. Echo Xia holds Master'S Degree, Information Economics from Dongbei University Of Finance And Economics.

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Email format at SAP

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{first}.{last}@sap.com
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Profile bio

About Echo Xia

The world is evolving dramatically that makes it extremely difficult to keep being a frontier. Enthusiasm and passion are always behind the scenes while balancing learning-leading-development in my professional journey. I have been located in post-sales organizations since joining the high technology industry 18 years ago and evidence how the world-class customer experience is evolving and championing the success of our customers. The experience as a project and people leader gives me the opportunities to inspire and empower the talents to lead, orchestrate, and deliver sustainable value across solutions and areas. Resilience is my key to be ready for changes and drive significant business outcomes. It helps me to refine the approach and deliver a track record of creating and evolving high performing teams.

Listed skills include Sap, Abap, Business Intelligence, Business Process, and 5 others.

Current workplace

Echo Xia's current company

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SAP
Sap
Cloud Adoption and Utilization, SAP S/4HANA Cloud, Private Edition, SAP Enterprise Cloud Services, Customer Escalation Team
germany
Website
Employees
114326
AeroLeads page
7 roles

Echo Xia work experience

A career timeline built from the work history available for this profile.

Cloud De-Escalation Architect

Current
Sap

China

As the core of “RISE with SAP” offering, The SAP S/4HANA Cloud, Private Edition holds customer’s mission critical data and business processes. SAP Enterprise Cloud Services (ECS) provides a managed private environment with multi-layer defense in depth architecture handling infrastructure and technical managed services. Customer Escalation Team, as one of.

Apr 2023 - Present

Leader Of Customer Engagement Support, Customer Enablement Center, Cloud Success Services

Sap

China

Work as a leader to provide Essential Advisory services to power customer success with guidance and self-service content. Lead the team to drive adoption. 95%+ of the delivery towards SAP cloud solutions including but not limit to RISE SAP S/4HANA Cloud, Private Edition, SAP SuccessFactors, SAP BTP etc.

Apr 2021 - Apr 2023

Head Of Lifetime Customer Experience Greater China, Customer Success

Sap

Dalian, Liaoning, China

Dedicate to drive and grow SAP Enterprise Support and Enterprise Support Cloud Edition high touch and proactive customer engagement in Greater China region. Expand the organization and delivery coverage from regional to global by leading the remote service delivery team. Starting from 2020, took additional responsibility as program sponsor to streamline.

Jan 2018 - Apr 2021

Manager, Customer Success Hub - Enterprise Support & Preferred Success/Care Apj & Gc, Dbs

Sap

Lead the Enterprise Support Advisory Center APJ & GC team to provide support advisory to SAP Enterprise Support and Enterprise Support Cloud Edition customers. Expand the team from Dec. 2016 by integrating Preferred Success/Care customer delivery to SAP SuccessFactors and other entitled cloud customers.

Jul 2013 - Jan 2018

Global Topic Owner, Project Sponsor, Enterprise Support Advisory Center Apj & Gc, Dbs

Sap

Build Asia Pacific & Japan SAP Solution Manager core team and global SetUp service core team to drive the delivery of the core services and contents.Take several global wise roles as Topic/Delivery Owner (e.g. Global Top Owner - Data Volume Management to develop the first SAP Enterprise Support Value Map) and lead global or regional project as Project.

Jan 2009 - Jul 2013

Project & Functional Lead - Business Bydesign, Global Support Center China

Sap

Work with global virtual teams in Germany, India and Ireland to resolve customer issues and setup/improve operation processes newly defined for Business ByDesign expert support. Actively led and involved in team setup including but not limit to recruiting, ramp up etc. as functional contributor and leader. Drive/Contribute to the following global and.

Aug 2006 - Jan 2009

Senior Support Consultant - Technology, Global Support Center China

Sap

Basis engineer supported global customer issues. Top performer with Primary Support Crystal Award. Familiar with core basic components.

Dec 2004 - Aug 2006
Team & coworkers

Colleagues at SAP

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1 education record

Echo Xia education

FAQ

Frequently asked questions about Echo Xia

Quick answers generated from the profile data available on this page.

What company does Echo Xia work for?

Echo Xia works for SAP.

What is Echo Xia's role at SAP?

Echo Xia is listed as Cloud Adoption and Utilization, SAP S/4HANA Cloud, Private Edition, SAP Enterprise Cloud Services, Customer Escalation Team at SAP.

What is Echo Xia's email address?

AeroLeads has found 1 work email signal at @sap.com for Echo Xia at SAP.

Where is Echo Xia based?

Echo Xia is based in Dalian, Liaoning, China while working with SAP.

What companies has Echo Xia worked for?

Echo Xia has worked for Sap.

Who are Echo Xia's colleagues at SAP?

Echo Xia's colleagues at SAP include Carlos Espinoza, Andreea-Alexandra Gavrilă, Nash Fernandes, Anndy Dong, and Raynald Laguerre.

How can I contact Echo Xia?

You can use AeroLeads to view verified contact signals for Echo Xia at SAP, including work email, phone, and LinkedIn data when available.

What schools did Echo Xia attend?

Echo Xia holds Master'S Degree, Information Economics from Dongbei University Of Finance And Economics.

What skills is Echo Xia known for?

Echo Xia is listed with skills including Sap, Abap, Business Intelligence, Business Process, Erp, Sap Erp, Sap R/3, and Sap Crm.

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