Eric Chuang Email and Phone Number

PM lead for Xbox Design Lab and console customization hardware business - Responsible for leading the hardware products from concept to launch by working with cross-functional teams ranging from finance, marketing, NPI, mechanical, sourcing, to the packaging team

Technical Program Manager @ Xbox Accessories - Xbox Design Lab (XDL)

TPM @ Microsoft | Xbox Accessories SELE/XDL Controllers

Business Transformation Consultant - Watson IoT & Supply Chain ManagementProject Management• Managed multiple operations optimization initiatives with detailed project plans and weekly meetings with the client’s management team to ensure the projects are on-track and in-scope and driving $1M+ in annual client cost-savings.Asset Management• Evaluated the client’s maintenance process and optimized the current process to achieve a 30% reduction in labor hours while maintaining the current mean time between failure (MTBF).KPI Development• Developed an interactive KPI dashboard with insightful metrics to enable client-tracking performance across different maintenance divisions.

Strategic Planning• Assessed the current state of the Regional Distribution Center (RDC) network and the gap to the future state detailed in Target’s supply chain transformation plan. Authored a white paper communicating capacity management roadmap. Outlined multi-tier execution plans to senior management with near-term solutions expected to roll out network-wide in Q3 2018.Operational Excellence• Analyzed RDC’s freight flow and effects on warehouse capacity. Conducted Pareto analysis to identify key drivers of capacity underutilization and prioritized the largest opportunity for improvement. Applied Toyota’s 8-step problem solving framework to maximize the current RDC network’s capacity utilization.Teamwork• Collaborated with Sales & Operations Planning team to create reporting tools from SQL database to assist field teams streamlining inventory consolidation process. Identified the potential to increase capacity utilization across the network by up to 5%, eliminating the need for $100M+ investment in new RDC facility.

Supplier Management and Project Planning• Actively managed external suppliers and allocated resources for multi-project schedules in an agile environment. Completed and delivered all the projects at or below budget.Innovation and Initiative• Developed and implemented a new reporting framework used to inform Xbox hardware development teams more quickly about defects found during product testing. Resulted in reducing communication time between stakeholders and in improving product launch schedule.Leadership and Teamwork• Led the Customer Acceptance Testing team in collaboration with external teams to create an innovative testing platform for Xbox next-gen hard drive. Created testing metrics that better reflected customer satisfaction levels and needs.Data-Driven Decision Making• Analyzed Xbox One console telemetry data from testing population to identify and to isolate component-level issues down associated with specific console configuration. Eliminated the need to test all configurations and in reducing testing time and budget of development team by more than 50%.

Global Project Management• Managed complex projects and teams in China, France, USA, South Korea, Brazil, and Italy. Led overseas engineering teams to complete multiple large capital ($40M+) commissioning and start-up projects. Created strategic plans to transfer plant ownership to local teams after completion.Leadership• Led a team of five to create a portfolio of legacy technology products that had contributed to PPG’s success in manufacturing. Collaborated with strategic suppliers to develop an attractive technology transfer package that contributed to a $2M contract with a Chinese supplier and expanded strategic partnership. Influencing Others• Redesigned and automated downstream manufacturing process. Gained buy-in and implemented a pilot project in Brazil that eliminated operator error and streamlined production scheduling. Implemented process in Italian manufacturing plant and facilitated adoption in China and S. Korea.Process Improvement• Recognized opportunity to implement technology to improve production process. Developed and championed an automated production cycle. Obtained buy-in to implement globally and reduced manufacturing time by 40-60%.Production Management• Led and managed cross-functional, global teams to define the vision, plan and agenda for new plant commissioning. Gained buy-in across multiple organizations and decreased scrap by 80% relative to average plant startup.Results Oriented• Selected as a member of a corporate special task team responsible for identifying and recommending potential raw material suppliers. Enabled strategic expansion of supplier base and increased flexibility of PPG supply chain.

• Utilized Toyota production tools (Kaizen, Genchi Genbutsu, 5S) to improve project productivitySecond co-op rotation – Paint and Plastic Testing Methods Development• Implemented new testing methods for cost saving in material by 80% and to eliminating outdated subjective visual testing• Conducted company-wide customer survey for vehicle parts material specificationFirst co-op rotation - Next Generation Hybrid Vehicle Lithium-ion Battery Development• Benchmarked competitors and suppliers Li-ion battery power cycle/load performance• Designed personal project on improving anodic Lithium Titanium Oxide performance