Eric Chunn Email and Phone Number
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I am a highly accomplished and results-driven professional with extensive experience in technical sales support, key account management, partner channel development, partnership building, and technical solution selling within high-profile technology organizations. Recognized for implementing transformative sales strategies and prospecting new businesses/partners to build qualified leads, I excel in establishing strong partnerships and expanding market reach through innovative partner enablement programs.My expertise lies in overseeing sales initiatives for enterprise-level commercial customers, generating a robust pipeline of sales leads, and delivering comprehensive post-sales support to ensure optimum customer satisfaction and loyalty. I am adept at formulating channel go-to-market sales strategies and delivering presentations, online web demos, and remote sales processes to identify new business opportunities. I am skilled in selling cloud contact center software and managing all aspects of deals, including price and term negotiations.With an in-depth knowledge of sales methodologies, I am passionate about managing complex sales cycles and negotiating win-win agreements. As a visionary leader, I have remarkable acumen in conducting product/sales training programs for business partners and leading high-performing teams to achieve set goals.Technical Proficiencies:• Technical Sales Support• Key Account Management• Partner Channel Development• Technical Solution Selling• Sales Strategies• Partner Enablement Programs• Pipeline Generation• Post-Sales Support• Cloud Contact Center Software• Price and Term Negotiations• Sales Methodologies• Product/Sales TrainingI am always eager to connect with professionals who share my passion for technical sales and partnership building. Let's connect and explore how we can collaborate to drive business growth and achieve remarkable success.
Nuwave Communications, Inc
View- Website:
- nuwave.com
- Employees:
- 208
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Sr. Manager, Unified Communications And CollaborationNuwave Communications, IncSan Ramon, Ca, Us
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Sr. Manager, Unified Communications & CollaborationNuwave Communications, Inc Feb 2022 - PresentLas Vegas, Nevada, UsIn my current role, I develop and expand global partnerships, fostering a robust channel partner ecosystem through strategic recruitment and management. Additionally, I lead the partner enablement program, equipping channel partners with comprehensive sales and product solution training. Furthermore, I spearhead the creation of voice communication designs and migration plans for MS Teams, Zoom Phone, and Webex Phone, ensuring seamless transitions from legacy platforms and on-prem PBX solutions. I innovate analog integration designs for the migration of paging, FAX, and door release systems. Moreover, I craft and refine sales strategies and incentives to enhance partner profitability and success. I provide mentorship and coaching to account executives on UC technologies and sales techniques to boost their knowledge and performance. Conducting interoperability tests to ensure seamless technology integration is also a key aspect of my role. Additionally, I assist channel partners with pre-sale technical discussions and presentations to increase conversion rates.
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Enterprise Account ExecutiveAstound Business Solutions Powered By Wave Nov 2021 - Feb 2022Bothell, Washington, UsIn my previous role, I managed sales initiatives for enterprise-level commercial customers, specializing in internet (fiber) and telephone services. Additionally, I spearheaded complex installation projects with engineering teams to ensure timely delivery and customer satisfaction. Furthermore, I provided comprehensive post-sales support, ensuring consistent customer satisfaction and loyalty.My Key Accomplishments• Generated net new fiber business for enterprise-sized businesses in the SF Bay area to accelerate market share and revenue growth.• Cultivated new business opportunities through proactive sales activities, such as cold-calling and needs assessment.• Engaged in contract negotiations with key telecommunications decision-makers to foster revenue growth and retention. -
National Account ManagerVector Security Networks Oct 2020 - Apr 2021Gainesville, Va, UsIn my previous role, I revitalized underperforming accounts and expanded market penetration through strategic cold-calling, email marketing, and social media engagement, specifically within LinkedIn. additionally, I identified new business opportunities for managed services and infrastructure equipment procurement to meet future customer requirements. As the primary point of contact for client service and billing inquiries, I ensured high levels of customer satisfaction and retention. Furthermore, I contributed to the company's growth and success by enhancing lead generation and targeting specific markets and company sizes within my assigned region. I also delivered comprehensive weekly sales reports to the MNS Sales Manager, showcasing detailed activities and progress.My Key Accomplishments• Upsold VSN products and service offerings, effectively reactivating dormant accounts and securing customer loyalty.• Generated robust pipeline of sales leads by leveraging extensive industry knowledge and strategic market analysis.• Recommended and consulted on significant operational improvements by collaborating with senior management.• Maintained an up-to-date CRM database to ensure accurate tracking of sales activities and opportunity management. -
Founding Partner & CtoSynergyip Technologies Jul 2018 - Jun 2020Austin, Texas, UsI directed the development of unified communications solutions and integrated real-time and non-real-time communication applications to simplify enterprise communications. Additionally, I spearheaded research and development for a UC core solution, ensuring seamless integration of presence-based voice services, conferencing, collaboration, and secure mobility. Furthermore, I established investment partnerships and secured a business license, facilitating company growth and expansion into new markets. I also managed vendor relations and product development timelines with industry leaders to ensure product interoperability and quality.My Key Accomplishments• Co-authored a comprehensive 5-year business plan that received approval, setting the trajectory for year three profitability.• Secured investment partnership with a South African-based Company to elevate the company's financial foundation and global reach.• Achieved $60M in potential pipeline business through effective proof-of-concept demonstrations of value/potential of solutions.• Coordinated design and creation of company logo, mission statement, and webpage to build a strong and cohesive brand image.• Established and maintained vendor relationships with key industry players, including Poly, Yealink, Grandstream, and AudioCodes, ensuring product compatibility and broadening market opportunities. -
Regional Channel ExecutiveTeo Jan 2016 - Jun 2018Mukilteo, Wa, UsIn my previous role, I contributed to the planning and successful execution of offsite marketing events to generate new sales leads and increase product visibility. Additionally, I authored and implemented procedural documents to streamline internal processes and bolster operational efficiency.My Key Accomplishments• Grew channel partner network from 2 to 10 business partners in one year, significantly expanding market reach.• Led the West Coast region to become the top-producing region for two consecutive years through regional channel executive leadership.• Achieved top sales representative status with $4.3M in sales during the first fiscal year.• Earned status of highest-producing territory for two consecutive years by expanding and cultivating the western sales region.• Provided comprehensive sales/technical training to augment the regional channel partner base from two to nine partners.• Authored key procedural documents that facilitated the refinement and optimization of internal operations.• Delivered compelling product demonstrations, enhancing partner confidence and facilitating sales growth. -
Call Center Architect/ManagerCity Of San José Oct 2015 - Jan 2016San José, Ca, UsIn my previous role, I established and delivered comprehensive contact center solutions for multiple city service centers, ensuring seamless migration and integration of systems. Additionally, I conducted in-depth training for call center agents and supervisors on new software and best practices to accelerate operational efficiency and customer service capabilities. Furthermore, I developed and implemented a real-time call center hold time script for the city's main webpage, which improved customer experience and transparency. I also built the organization's first VoIP solution in a VMware environment, pioneering advancements in communication technology. Moreover, I managed the deployment of AudioCodes gateways to support call center trunking and ensure system redundancy.My Key Accomplishments• Architected and migrated nine disparate city service centers, including animal services and housing to unified contact center platform.• Created and maintained comprehensive library of call center scripts and prompts to optimize future deployments and updates.• Trained 50+ call center managers in monitoring active calls, recordings, and analytical reporting to elevate oversight and quality control. -
Sales EngineerAltigen Sep 2008 - Oct 2015Milpitas, California, UsI arranged and delivered in-depth sales presentations and product demonstrations for new and established clients to facilitate informed purchasing decisions. Additionally, I established and strengthened long-term professional relationships with business partners and customers, addressing inquiries and issues to ensure optimum customer satisfaction. Furthermore, I spearheaded the development and execution of a pilot program for end-users and business partners, complete with comprehensive supporting documentation. I also led the design and implementation of call center workflows and provided extensive training to call center users, supervisors, and administrators. Moreover, I managed all aspects related to SQL installation, configuration, and management, as well as the integration of third-party applications with Microsoft's Lync 2010 and 2013, including CRM systems such as Salesforce and Sugar.My Key Accomplishments• Successfully closed 70% to 90% of all sales opportunities through exceptional closing abilities and customer engagement.• Contributed to 90% of all pilot deployments through effective leadership in project implementation and client onboarding.• Performed 70% of direct sale installations, illustrating hands-on technical proficiency and dedication to customer success.• Designed and configured IVR and Auto-Attendant systems to increase customer experience and operational efficiency.• Architected robust IT organization, aligning technology solutions with strategic business objectives -
Telecom/Communications ManagerMagma Design Automation Jan 2004 - Jul 2008Mountain View, Ca, UsFounded in 1986 and headquartered in Mountain View, California, Synopsys is an American electronic design automation company that focuses on silicon design and verification, silicon intellectual property and software security and quality. -
Sales EngineerSonexis Oct 2002 - Feb 2004Sonexis is a brand of Compunetix, as part of its Communication Systems Division, and a leading provider of collaboration and conferencing solutions for enterprises of all sizes. Connecting businesses with their customers, partners and employees through a powerful audio, web and HD video conferencing platform that's easy-to-use, secure and cost-effective, Sonexis sets itself apart as a unique and reliable provider. Sonexis conferencing solutions are designed for on-premises or cloud based deployments and are engineered to provide the most flexible and dynamic conferencing experience for the enterprise.
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Corporate Sales EngineerAvaya Feb 2001 - Aug 2002Morristown, New Jersey, UsAvaya Holdings is a technology company that offers products, solutions, and services for communications, custom applications, automated workflows, enterprise cloud and managed services, and more. The company is based in Durham, NC. -
Sales And Support EngineerAvaya Dec 1998 - Feb 2001Morristown, New Jersey, Us
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Computer OperationsNortel 1986 - 1992Ca
Eric Chunn Skills
Frequently Asked Questions about Eric Chunn
What company does Eric Chunn work for?
Eric Chunn works for Nuwave Communications, Inc
What is Eric Chunn's role at the current company?
Eric Chunn's current role is Sr. Manager, Unified Communications and Collaboration.
What is Eric Chunn's email address?
Eric Chunn's email address is ec****@****ail.com
What is Eric Chunn's direct phone number?
Eric Chunn's direct phone number is +140896*****
What skills is Eric Chunn known for?
Eric Chunn has skills like Voip, Unified Communications, Telecommunications, Sip, Networking, Cloud Computing, Video Conferencing, Telephony, Mpls, Unified Messaging, Sip Trunking, Managed Services.
Who are Eric Chunn's colleagues?
Eric Chunn's colleagues are Sneh Shah, Norida Hin, Mansi Amipara, Timothy Herrington, Jacob Chang, Vignesh Vijayan, Patel Sajan.
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