Brian Eckel Email & Phone Number

United States

Alexandria, Va

*Directed a team that planned and supported all phases of technology development lifecycles, including requirements gathering and authorization, system development, testing, and implementation of solutions to production environments.*Collaborated with software architects to prepare and negotiate project scopes and delivery timelines.see less

Alexandria, Va

*Manage all programs and projects focused on platform/product design, administration, and support processes to ensure the availability, operability, and stability of new technology assets and services.*Research, recommend, and implement new technologies to achieve improved architectural performance while controlling costs of technology operations across the business enterprise. *Engage and manage strong business relationships with stakeholders to ensure high levels of service, response, and the overall success of business and technical strategies.*Collaborate with technical and operational teams to diagnose and resolve technical issues in enterprise production environments.*Communicate with customers to identify and respond to business requirements during the creation and administration of new custom products and services.*Lead business case and project development, including establishing project scope and schedules, architectural planning, risk and dependencies assessments, issue analyses, and cost estimations.*Manage onshore and offshore teams, third-party vendors, and ensure that all development efforts aligned with customer expectations.

Alexandria, Va

*Lead high-visibility technology development projects; organize and manage onsite and remote project teams, aligning technical and operational resources according to project requirements.*Communicate with cross-functional business and technology groups, serving as a liaison to convey and translate business needs into effective technology platforms and processes.*Collaborate with analysts, developers, and other stakeholders to define system and software testing requirements and scope, define and document new product and service procedures, evaluate risks, and minimize gaps.*Assign administrative roles and responsibilities to development, testing, and other technology teams, ensuring that program execution, management, and quality assurance efforts align to project deliverables and requirements.*Conduct delivery management of programs focused on developing and implementing enterprise SaaS products and solutions.

Alexandria, Va

*Led a product launch team responsible for releasing a new software application hosted by Fishbowl and integrated directly into POS environments. *Collaborated with product and engineering resources to ensure solutions were tested and seamlessly integrated with clients’ systems.*Worked directly with client IT resources to install, test, and service new software, and provided post-implementation and support process.*Managed a national rollout of new systems to 700 locations in a three-week period, and delivered services to achieve 104% year-over-year support.

Leesburg, Va

*Directed the work of technical staff responsible for developing and managing implementation plans for clients, including Fortune 500 companies; monitored team activity to ensure timely completion and successful delivery of objectives according to client expectations.

Leesburg, Va

*Managed a 24/7/365 client support organization, leading multiple partners and project managers responsible for technology development and implementation initiatives. *Coordinated all client communication to provide updates, gather data, verify deliverables, and document requirements throughout the project lifecycle.

Leesburg, Va

*Monitored project task progress to identify opportunities to accelerate implementations and worked closely with development team members to test and resolve all implementation issues.*Conducted thorough training sessions and created reference material for ongoing support needs.