Establishes, manages, and supports dynamic organizations responsible for the design, implementation, and administration of enterprise products and services. Develops technology products to align with corporate and stakeholder needs and maximize overall system and business performance. Professional strengths include strong experience in project management, budgeting, team leadership, vendor management, and leading technology development lifecycles. Notable professional achievements as a Technology Project and Program Director include:**Created monitoring of delivery process to identify slippage and opportunities to accelerate implementation initiatives; improved service delivery by 50%.**Selected and implemented an Email Validation System that allowed for restructuring of resources and produced a reduction of over $200,000 in annual salaries.**Established a Technical Services solution and built out custom enterprise solutions that increased client satisfaction and retention. **Developed new cross-training initiatives to enhance the development of support and delivery staff, efforts that increased productivity and reduced staffing budget by 17%.**Introduced Program Management standards and procedures that created a cost savings of $150,000 per year.