Elizabeth-Claire Knox Email & Phone Number

• Collaborated with business partners and team members on training needs assessments to identify performance gaps and the most effective instruction delivery methods.
• Measured, evaluated, and reported the impact of Human Performance Interventions.
• Supervised and led a team of Learning Specialists in a work from home status.
• Recipient of the Team Innovation Award, Signature Service Award, and Team Member Awards.

Buffalo/Niagara, New York Area

• Evaluates training to engage learners, resulting in the business’ desired outcomes.
• Coordinates multiple projects while leveraging department’s project management methodology and templates.
• Collaborates with business partners and team members to assesses curriculum effectiveness and identify the most effective learning strategies to implement.
• Assists with eLearning design, utilizing Articulate 360; to develop and deliver a true blended learning approach for the launch of a new Customer Relationship Management System, Microsoft Dynamics.
• Manages and delivers Medicare training for over 50 new hires that are responsible for selling our Medicare products for the 2020 Annual Open Enrollment.

Coos Bay, Oregon

• Remotely coached athletes (via conference call and video chat) for the 2017-2018, 2018-2019 seasons
• Assistant Swim Coach for a National Junior College Athletic Association Swimming Program.
• Coached men’s team to a first time top 3 finish at National Junior College Swimming Championships.
• Assisted swimmers in achieving swimming scholarships to Division 1, Division 2, and NAIA colleges.
• Experience with Main Set Software.
• Utilized various coaching applications such as Coaches Eye and other video apps to analyze athletes’ technique in and out of the water.

Huntsville, Alabama

• Managed a $75k BOEING Life Transition Support Program grant.
• Translated the grant program into a functional Project Plan to ensure compliance with all grant requirements while also maintaining alignment with the Still Serving Veterans Mission.
• Served as the program’s Instructional Designer using research-based proven practices to design workshop content, reference materials, and staff professional development content.
• Collaborated with team members to develop and document the “SSV Approach” to deliver effective, tailorable, “high touch” career, transition, and employment services to all SSV clients.
• Developed program branding and advertising.
• Managed all administrative and logistical aspects of workshops and programs.

Coos Bay, Oregon

• Programmed and planned budgets, and managed finances.
• Developed policies and guidelines for implementation within the downtown district.
• Planned and coordinated municipal economic improvement activities and large public events for up to 10,000 visitors and attendees.
• Developed scopes, plans-of-action, and project schedules for securing grants up to $100,000.
• Provided information and decision briefing about developments and finances to the Board of Directors, City Council, service clubs, and media.
• Coordinated support from volunteer organizations for city events.

Arlington, Virginia

• Conducted a Training Analysis of the U.S. Coast Guard H-65 Dolphin helicopter operator and maintainer secure communications training, and provided recommendations for improving training and curriculum.
• Performed readiness assessments for U.S. Coast Guard Defense Operations and Marine Environmental Protection, and recommended mitigations to capability gaps.
• Conducted an Accomplishment Based Curriculum Development process, Front End Analysis, of U.S. Coast Guard Tactical and Pursuit Training to provide performance-based training recommendations.
• Analyzed and assessed U.S. Coast Guard Chemical Biological Radiological and Nuclear (CBRN) protection training; identified gaps between unit performance, and its mission and policy requirements; recommended mitigations.
• Analyzed and documented the impact of U.S. Air Emission Standards implementation on shipping.
• Updated the U.S. Coast Guard International Maritime Commerce Threat model and developed user instructions.

Annapolis, Maryland

• Qualified as Boat Crewman, Small Boat Engineer, Boarding Team Member (law enforcement operations), and Station Radio-Watch Operator.
• Proficient in marine law enforcement jurisdiction, use of force, and tactics and techniques.
• Experienced in Incident Command System (ICS) operations, pollution cleanup, team coordination training, and safety stand down briefs.
• Maintained a 25ft Response Boat Small and a 41 ft. Utility Boat to U.S. Coast Guard readiness standards.

Master'S Degree, Organizational Performance And Workplace Learning, 4.0

Courses Completed: Foundations of Organizational Performance & Workplace Learning; Storyboarding & Scenario Based eLearning; Principles of.

Graduate Certificate, Workplace Instructional Design

Bachelor Of Science - Bs, Sports Studies

Activities and Societies: East Carolina University Varsity Swimmer Co-Captain of East Carolina University Swim Team East Carolina.