• Maintains and continually grows SEND’s existing customer relationships, load volumes, and revenues by optimizing the shipping relationship and experience for each customer and delivering creative solutions• Grew key accounts under management by 77% and 673% in one year• Manages key accounts with portfolio gross revenue of $9m+ annually• 5,000+ shipments annually • Builds strong, authentic relationships with customer contacts• Maintains ongoing communication with each Customer, regularly inquiring about shipping needs and desired value• Exceeds load count and revenue goals for customers under management• Quotes new lanes and complete RFPs• Uses spiderwebbing for inside sales with current customers, shippers, and receivers• Updates customer rates based on current market • Generates customer documentation and SOP’s for order entry, rates, accessorials, issue management, customer contacts, and customer communication requirements, and uploads documentation to Turvo as part of the Customer Profile• Monitors customer issues and provides resolutions

• Assisted top producing Loan Officer averaging 25 units and 9 million in revenue monthly • Developed and managed relationships with clients, realtors, and escrow agents• Received borrower loan applications and examined them for completeness, accuracy, and validity• Obtained credit information for applicants and ordered appraisals• Utilized Encompass software and Salesforce platform• Updated both Client and Referring Partner database with current and up to date information• Tracked all incoming leads for Loan Officer using CRM software• Provided support, information assistance, and training for new employees

Prioritized, directed, and responded to all business matters involving administrative functions and operations associated with education, research, and operations for the Buehler Center for Health Policy & Economics within Feinberg’s Institute for Public Health & Medicine. • Maintained Center's website using CMS Cascade & created weekly newsletter using Mailchimp• Created new web pages and updated standard information within the content management program• Created and posted social media content • Coordinated the work of receptionists, program assistants, student interns, and research assts.• Accurately processed and reconciled research center’s expenses and accounting transfers• Coordinated complex itineraries involving domestic and international travel • Initiated full range of HR actions such as new employee orientation and explained HR Procedures • Resolved hiring, termination, and processing issues• Organized and coordinated monthly events

Design for America (DFA) is an award-winning nationwide network of interdisciplinary student teams and community members using design to create local and social impact. The network has tackled hundreds of challenges—ranging from accessible healthcare to drinkable water—and has inspired more than 4,000 passionate students, educators, and design professional across the country. DFA shapes the next generation of social innovators. • Enhanced and managed marketing and communications efforts, including website maintenance, event planning, biweekly newsletter and blog, and social media management.• Served as a liaison to faculty and staff across the network• Traveled to design workshops and developed and maintained relationships with other national design and social innovation organizations

The MMM Program at Northwestern University is a one-of-a-kind dual-degree program founded on the belief that complex problems are best addressed through a multidisciplinary approach. MMM students are whole-brain innovators, earning an MBA from Kellogg with an MS in Design Innovation from the Segal Design Institute at the McCormick School of Engineering. • Served as the key point of contact for the MMM Program’s 125 students, staff, and faculty members of the Kellogg School of Management and Segal Design Institute•Managed and developed relationships with MMM alumni, clients, prospective students, and speakers• Promptly responded to all business matters involving MMM

• Assistant to Freelance Journalist contributing to many different publications including: The Wall Street Transcript, Make It Better, Windy City Times, Huffington Post, and Refinery29 • Responsible for securing 15-20 interviews monthly with CEOs and Analysts in different business sectors around the world for The Wall Street Transcript. • Scheduled all interviews and reviewed and edited interview transcripts prior to editor's deadline for publication. • Managed all email accounts, invoicing, and social media platforms

• Developed, maintained and grew client relationships• Devised and executed tailored solutions to increase efficiency, add value, and maximize profitability throughout the supply chain.• Supervised operational execution; responsible for purchase order entry, appointment setting, managing shipments, and problem resolution. • Handled price negotiations, carrier selection, and timing of shipments.• Responsible for generating new business through lead discovery and prospecting• Managed daily supply chain operations for national and international accounts across a wide variety of industries, with a specialization in High Risk High Value freight with broad knowledge of all services offered by C.H. Robinson • Consulted clients with a mode-neutral mindset based on their specific needs and was responsible for continuously examining client’s current supply chains to identify inefficiencies and propose solutions to fix those concerns