Eric Laing Email & Phone Number

Cumming, Ga, Us

Montreal, Quebec, Ca

Toronto, Ontario, Ca

Toronto, Ontario, Ca

Atlanta, Ga, Us

Working with key stakeholders within Riskonnect, direct the design, development, configuration and maintenance of internal systems to execute strategic objectives and meet the company’s ever-changing operational needs.Manage a team of system administrators, provide oversight of the administration, data cleansing, and maintenance within Salesforce.Proactively identify system and operational issues and propose cost-effective solutions to those internal systems.Maintain knowledge of system developments, particularly within Salesforce, and introduce new developments companywide.

Global, Us

New York, Ny, Us

Led teams delivering data center operations, network services, engineering, service desk, infrastructure planning and disaster recovery services. Developed near-term tactical plans and a strategic, longer-range roadmap to increase automation, improve efficiency and service quality, while reducing overall cost of ownership. Established measurable goals, objectives and operating procedures for enterprise IT infrastructure. Led internal monthly compliance reviews to ensure the success of semi-annual IT general controls audits with outside partners. • Led sourcing initiatives to replace underperforming providers of backup and disaster recovery services that resulted in expanded scope, improved service levels, greater contractual flexibility and reduced operating costs.• Designed and oversaw all IT related components relative to the seamless successful relocation of Atlanta and New York offices.• Responsible for the successful migration of two company data centers to higher performing, redundant locations. • Sponsored internal initiative to virtualize over 100 physical servers using VMware, resulting in significant increase in operational efficiencies, reduced data center footprint and lower maintenance cost.• Managed financial and operational governance of outsource relationships.• Drove and ensured consistent compliance with federally mandated audit requirements including the Health Insurance Portability and Accountability Act (HIPAA), Sarbanes-Oxley Act (SOX), Medicare, Medicaid and SCHIP Extension Act (MMSEA) and the Office of Foreign Assets Control (OFAC).• Decreased timeframes for new entity acquisition onboarding efforts by 400%.• Reduced application deployment timeframes over 250%.• Provided CIO and business department heads with monthly updates on departmental accomplishments, planned and unplanned systems outages, Service Desk metrics, completed and planned changes.

New York, Ny, Us

Recruited and managed a high-performance team of 15 full-time and contract resources that delivered highly reliable, cost-effective network, data center, help desk, desktop and IT security services to two remote offices and provided application services to 60 Shareholder/Client locations. Served as project manager on initiatives to internalize network and infrastructure services and the onboarding of numerous Shareholder acquisitions. • Championed a successful effort to bring all network and infrastructure services in-house.• Authored and implemented multiple policies to the enterprise in compliance with federal regulations, including HIPAA, change management, mobility and network security.• Developed IT general controls to comply with policy and established metrics to measure and report on their effectiveness to both internal and external audit bodies. • Responsible for all remediation efforts defined during bi-annual security audits.• Transitioned from a company owned Blackberry environment into a controlled BYOD practice.• Developed processes for onboarding new hospitals acquired by Shareholders into the company applications and data warehouse.

New York, Ny, Us

Reporting to senior IT leadership, assembled a diverse team of IT staff to manage all company applications throughout their lifecycles. Defined business case standards that enabled effective requirements building, structured traceability throughout development, formalized quality assurance with both internal and third-party resources, streamlined deployment strategies, refined training efforts and established a formal service desk. Once established, advised IT leadership on how to plan for and maintain gradual continuous improvement in each of these areas.• Managed Shareholder/Client relationships on application related matters.• Deployed a legal expense review system, integrating it into an existing claims application, cutting payment timeframes in half, eliminating duplicate payments and increasing the user base by 100%.• Created and deployed the company’s first formalized help desk, streamlining workflow and entry points, establishing service level commitments, standardizing metrics and creating reporting processes by which to convey both the service effectiveness and the overall demands of the business.• Responsible for managing multiple outside resources providing IT infrastructure.

New York, Ny, Us

Headed up a team of systems analysts and led them through all aspects of the software development lifecycle. Trained and supported internal and external clients in application use and business case development for future enhancements. Primary point of contact for all application related matters for both internal and external clients. Responsible for the development of all training materials and instruction thereof.

Configured application to client specifications in preparation for deployment. Served as liaison between deployment and development teams to resolve issues and present potential future enhancements to both the application and its processes.

Education record

Java, Database Design And Query