Emily Glock Email & Phone Number

Virginia Beach, Virginia, United States

Explored new versions of the platform as they were released and created new articles explaining what upgrades were made and how the utilization of the platform has changed.Researched and wrote infromational and instructional articles pertaining to a no-code platform used in various different industries, including banking and healthcare.Created diagrams for clients that visually show how their servers interact with our product.Created training presentations for various different departments on how new updates to the software operate and function.

Norfolk, Virginia, United States

Wrote detailed instructions for the employee handbook regarding various taxrelated administrative tasks. This includes directions on how to use industryspecific software.Overseer for tax returns being processed and delivered to more than 1,200clients for a high-end accounting firm.Worked independently on complex projects that required me to collaborate withvarious departments.Provided direct administrative support such as sending faxes, communicatingwith clients, and sending official tax documents to the IRS on behalf of fivedifferent Tax Managers.

Chesapeake, Virginia, United States

Wrote and edited process manuals for work positions at Chesapeake BayManagement.Managed all incoming and outgoing written communication for the VirginiaBeach location.Utilized programs such as Microsoft Office Suite as well as SharePoint andMicrosoft Teams.Process financials, violation letters, disclosure packages, architectural reviewapplications, and work orders for more than twenty community/homeowners’associations.