Ikhlas Rozliham Email & Phone Number

Selangor, Malaysia

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

April 2017 - Joined As Intern - Media Monitoring & Reporting- Media Relations & Call Downs- Logistics Supports For Media & Client EventsAugust 2017 - Promoted To Researcher- Closely monitored all media and reported negative news concerning our clients daily.- Preparation of response strategies and content if required.October 2017 - Promoted To Head Of Research - Applied research to collect data to forecast potential issues or crisis.- Red flagging these potentials to the client.June 2018 - Promoted To Consultant (PR)- Composing press releases and other forms of content at the request of clients- Disseminating press releases to the media to print after they had been approved- Call-downs after dissemination to ensure the media received the releases- Point of contact for media relations on behalf of clientsJanuary 2019 - Promoted To Consultant (Content)- Creating backdated social media sites- Developing and creating content for social media pages- Feedback on infographics and other materialsMay 2019 - Promoted To Consultant (Crisis) - Acted as First Responder when a crisis breaks - Worked alongside clients in developing messages and engagement strategies- Identified spokespeople and stakeholders through research and relationship with clients- Worked alongside client’s media relation team- Helped customize training agendas and training decks to suit the needs of the clients for the following trainings; Spokesperson Communications 1-0-1 Crisis Philosophy & Management ‘Pitch Perfect’ – Enhance Your Storytelling

Damansara

Consistently upsold seasonal promotions, specialty dishes, and high-margin items, contributing to an increase in average ticket sales.Ensured that all customers were attended to in a timely manner, creating a welcoming environment and enhancing customer satisfaction.Demonstrated strong multitasking abilities by balancing order taking, serving, and maintaining a clean work environment without sacrificing service quality.Provided bar support during busy night shifts, efficiently preparing and serving drinks, including specialty cocktails, beer on tap, and wine. Maintained optimal pour quality and accuracy, ensuring consistent and satisfying experiences for customers.Responsible for maintaining the cleanliness and organization of the bar and dining areas, ensuring that all workstations were stocked and ready for peak hours. Regularly sanitized surfaces and followed safety protocols to ensure a safe and hygienic environment for both staff and guests.Worked closely with kitchen, bar, and floor staff to coordinate service and ensure smooth operations during peak hours. Demonstrated flexibility and adaptability by stepping in for various roles, supporting team members during high-demand periods.Accurately processed cash and card transactions, managing customer payments with efficiency. Ensured proper change handling and followed company procedures for end-of-shift cashouts.Acted as a point of contact for resolving customer complaints or concerns, handling situations with patience, professionalism, and a focus on customer satisfaction. Ensured that all issues were resolved promptly and effectively.

Kuala Lumpur, Malaysia

Effectively communicated the unique selling points of each timepiece to customers, tailoring recommendations based on their preferences, needs, and budget. Consistently upsold promotional sets, exclusive releases, and accessories, contributing to meeting monthly targets.Proactively engaged with walk-in customers, establishing rapport and understanding their individual tastes to offer personalized product recommendations.Participated in regular stock counts and inventory checks, ensuring accuracy and proper organization of display items. Responsible for ensuring that all stock was adequately replenished and that inventory discrepancies were reported promptly. Addressed customer concerns professionally and effectively, ensuring a positive shopping experience from start to finish.Collaborated with team members to ensure smooth store operations, assisting with customer inquiries and supporting colleagues during peak times. Regularly communicated product updates, promotional activities, and customer feedback to help improve store performance and customer satisfaction.Managed cash and card transactions, processed purchases efficiently, and handled returns or exchanges according to store policy.

Seremban

Bachelor Of Business, International Business, Second Class, First Division

Foundation Degree, Communication And Media Studies