Matt Litchfield Email & Phone Number

Stuarts Draft, Virginia, United States

Arbonne's skin care products, based on botanical principles, became a reality in the United States in 1980 and are now shared throughout the world through Arbonne's network of Independent Consultants. Building on these same founding principles, Arbonne's product line has since grown to include both inner and outer health and beauty products that are.

Charlottesville, Virginia Area

• Primary IT lead for 40+ end-user environment which includes more than 100 workstations in multiple buildings
• Process support inquiries & manage assets via Dell KACE K1000
• Management of student IT support team
• Documentation of technical resources for internal support
• Plan, procure, develop images, & deploy workstations for full time staff & public use spaces

Charlottesville, Virginia Area

• ITC User Support ServicesHelp Desk Professional 08/2009-Present
• Tier 2 technical support via telephone & e-mail
• Utilize UNIX system to perform basic database lookups and to perform file & email restoration requests
• Documentation of common support issues for use by (external) Tier 1 Student Consultant Supervisor 01/2008-08/2009
• Management of Student Consultant staffing, training & support at the ITC USS Call Center, Walk In Support at Alderman, Brown & Clemons Libraries, Thornton Stacks as well as First Year and "Upper Class" Residence Halls.
• Coordinated support efforts for Move In Day 2008 by providing training and placement of SC's at every First Year residence. Help Desk Professional 02/2006-01/2008

Charlottesville, Virginia Area

• McIntire School of Commerce (Monroe Hall)
• Sole on-site technical support to faculty, staff & students at Monroe Hall during evening weekday hours
• Report detailed information of problems and resolutions to responsible party within the Technology Team
• Assist members of Technology Team with various duties as needed

New Jersey

• Gateway Country StoreTechnical Support Professional (East Brunswick & Watchung, NJ) 09/2000 – 10/2001
• Provide troubleshooting and solutions to Gateway, Inc. customers
• Perform installation and removal of major components and add-ons to customer PCs
• Document support process in Vantive as well as maintain notes within parts ordering system (AS/400)Technical Customer Service Representative (East Brunswick, NJ) 11/1999 – 09/2000
• Respond to customer issues, in person at store and by phone, concerning general operation of personal computers
• Responsible for checking systems into Service Center and initial issue assessment

Harrisburg, Pennsylvania Area

Support via data entry of dental inquiries - gather pertinent information on claims and inquiries from providers, subscribers, groups andother affiliated offices or organizations.Exclusively performed corrections of routing information within the image database onmisread/misdirected imaged batches of inquires.

Harrisburg, Pennsylvania Area

Scheduled meetings with customers to review proofsAssembled portrait collections to best serve customer needs while providing the best value from available packages & offerings.Coordinated with store (Camp Hill, PA) team to ensure quality of customer service experience from appointment setting to photo shoot through sale.