Amir Haq Email & Phone Number

Philadelphia, Pa, Us

Austin, Tx, United States

Senior Support Engineer (ECM Solution Architect)Senior Support Engineer participating in the support and administration of new and existing software applications. Implement key elements of the software requirements. Collaborate with team members to drive success.• Installation, upgrading and administration of IBM FileNet P8 environments.• Creation of architecture and system documentation during the install/upgrade process.• Provide subject matter expertise to customers and team members in support of assigned projects.• Familiar with various hosting and installation environments, including AWS, Azure, and IBM Cloud.• Installing, upgrading, and administering FileNet P8 environments.• Experience working with FileNet P8 on Linux, Unix, and Windows operating systems.• Excellent troubleshooting and problem-solving skills. • Experience interacting with external customers and managing customer expectations.• Strong system analysis skills, with the ability to gather, define and document requirements.• Experience managing the delivery of enterprise software solutions as an external consultant.• Strong desire to continue learning and working with new technologies and environments.• Administration, implementation, design, and support of IBM FileNet P8, IBM Content Navigator, IBM Content Manager OnDemand (CMOD), IBM Content Manager, IBM Case Manager, IBM BAW, Kofax Capture\TotalAgility, and IBM Datacap.• Implementation, design and support Content Engine, Process Engine, and Application Engine administration.• Experience with Oracle and MS SQL, WebSphere Application Server, Process Analyzer, HTML, XML, IIS, Linux, and UNIX.

King Of Prussia, Pa

As a “T-Shaped” Technical Expert, responsible for defining standards within the Scanning, and Archiving platforms under the Enterprise Content Management domain. Orchestrator between various stakeholders, including suppliers, IT teams, management and architects in an agile environment. • Support projects in utilizing services in the domain.• Define and refine the services in the ECM domain platforms. • Liaise with product vendors regarding product roadmaps and operational topics.• Liaise with sourcing vendors regarding delivery of outsourced (managed) services.• Define and refine architectural standards and guidelines for the ECM domain platforms. • Support requests for architectural exceptions, in alignment with Lead Architect.• Create and maintain roadmap, based on alignment with lead architects, platform users, market research and management direction.• Support management in creation of Business Information Plan, aligned with architectural roadmap for the services you support• Technical escalation points for Application Maintenance provider, provide 4th level support• Monitor, analyses and manage usage. Perform platform capacity management.• Be a backup TE for one or more of the other enterprise platforms• Effective communication skills (written and oral) to interact with all levels of technology and business partners. • Working knowledge of VB.NET, ASP.NET, Java, SQL, VB Script, HTML5, CSS, Web Services and XML. • Experience with Microsoft Server, Linux, AIX, Oracle, SQL Server and DB2 • Configuration/setup and maintenance experience with ECM repositories; IBM Content Manager Enterprise Edition, IBM Content Manager Ondemand (CMOD), IBM Content Navigator (ICN)• Experience developing and configuring Web Services to customize ECM solutions.• Configuration/setup and maintenance experience with Kofax Capture, KCNS, KTM, Kofax Capture Import Connector (KCIC),Kofax Mobile.• Experience in one or more of the following ALM tools: VSTS and Azura DevOps

New York, Ny

I.T. Senior Associate performing highly complex professional work in Enterprise Content Management related disciplines. I.T. Senior Associate working in a range of communications, technical support, or similar functions depending on the needs of the Computing and Information Services. Work tasks include diagnosing, evaluating, overseeing and resolving highly complex projects. I.T. Senior Associate having wide latitude for independent initiative and judgment and serving in lead roles on complex programs and projects. • Architecting, deploying, and supporting IBM FileNet P8 suite of ECM products, including but not limited to Case Manager, Datacap, and Process Task Manager.• Experience in with supporting FileNet in UNIX\Linux and Microsoft Windows environments.• Knowledge configuring WebSphere with special attention in integrating diverse platforms.• Working knowledge of image and document formats.• Strong understanding of concepts, practices, and procedures related to content management systems and workflows, and project management.• Proactive and detail-oriented with a high aptitude for solving complex problems and rendering sound resolutions.• Strong understanding of multi-tier architecture and cross platform integrations.• Establish and maintain strong working relationships with administrators and constituents at all CUNY colleges, and the Central Office.• Strong written, verbal, and interpersonal communication skills.• Manage multiple projects simultaneously, while ensuring quality deliverables through day-to-day activities.• Proficiency with MS Office Suite, Crystal Reports, MS SQL, and FTP client software.• Work productively as an individual contributor and collaboratively as a team member in a fast-paced, time-sensitive, customer-responsive, and team-oriented environment.

Pennington, Nj

Senior Software Engineer (Solution Architect)Part of Third Party Application Services Team who provides design and implementation of the BNY Mellon\ Pershing’s Content Manager Ondemand systems, and db2 database systems. Work on range of related tasks such as infrastructure strategic planning and design of CMOD\CM8\FileNet Centera solution. Responsible for the resolution of technical issues associated with the CMOD, CM8, FileNet, db2, and KOFAX. • Create architectural designs, project plans and strategies for migration of AIX to Linux and P5 to P7 hardware projects for both Content Manager Ondemand and Content Manager. Created migration solution for Webi to Content Navigator application farm.• Train offshore and onshore support staff on maintenance and installation of Content Manager Ondemand, Content Manager, and Kofax applications.• Create software application triage and solution documentation for Operations and Production Support.• Design and implement upgrade, migrations, and architectural solutions for multiple document services system from AIX to LINUX platform.• Create retention policy and plan for multiple business unit’s Content Manager Ondemand reports. Trouble shoot retention report problems and perform report recovery from Tivoli Storage Manager. Perform retention management on Tivoli Storage Manager and Centera. • Provide chargeback model for internal customers to recoup expense.• Upgrade Content Manager Ondemand from 7.1.2 to 8.4.5 and 8.5.0.6 to 9.5.0.6, including recompile and reconfigure of exits. Install and configure pdf indexer for Content Manager Ondemand.• Upgrade Tivoli Storage Manager 5.5 to 7.1 and DB2 from 9.7 to 10.5 for Content Manager Ondemand 9.5.0.6 and Content Manager 8.4.3.• Upgrade Content Manager 8.4.3 to 8.5 and migrate from AIX to Linux.• Provide primary production support for IBM Content Manager Ondemand, Content Manager, Kofax, and FileNet, servers for over 1000 users; Provide 24 by 7 pager support.

Philadelphia, Pa

Part of UNIX Services Team who provides support of the Towers Perrin's FileNet systems, and oracle database systems. Responsible for the resolution of technical issues associated with the FileNet, Oracle, HP-UX, and Network. Work on range of related tasks such as FileNet infrastructure strategic planning and design of FileNet MSAR solution.• Provide primary production support for FileNet Combined Image Services with two Remote Cache Servers and two Remote BES\​Cache servers for over 500 users; Provide 24 by 7 pager support.• Trouble shoot, monitor, modify, and debug FileNet MSS synchronization software between production and disaster recovery Image Services.• Support and maintain visual workflow environment for custom application. Roll out new packages for custom application through development and test environments. Work with developers and testers to resolve issues with application. • Design, modify, and implement PERL and shell scripts for FileNet EBR backups, FileNet optical media imports and copies, FileNet MSS startup and shutdown, and FileNet and HP-UX system monitoring.• Automate, design, and write Oracle reports for the database system for the FileNet and custom visual workflow systems. • Provide day-to-day support and maintenance of FileNet 107 GTL OSAR. • Design and implement upgrade and architectural solution for production system from HP to IBM platform.• Provide chargeback model for internal customers to recoup expense and to pay for upgrade.

Northridge, Ca

Technical Specialist IIPart of Imaging Services Team who provided satisfactory daily operations of the Bank’s FileNet systems, database systems, and technical environments, as well as their technical performance and architecture. Responsible for the resolution of day-to-day technical issues associated with the FileNet platform. Worked on range of related tasks such as FileNet system upgrades (software and hardware), infrastructure strategic planning and design, database and performance enhancements, and handling FileNet system architecture issues. Took support calls 24 x 7 and was available for periodic weekend work.• Provided primary production support for FileNet systems; Delivered to expectations under Service Level Agreements with Business Units and facilitate Service Level Agreements with FileNet system Vendors for production support.• Managed support calls through to successful resolution and documented them appropriately.• Monitored Vendor Hardware and Software Maintenance agreements.• Developed and maintained reports that document the FileNet software licensing compliance.• Supported asset management; metrics reporting and cost center chargeback initiatives; maintained inventory of all department assets; conducted system monitoring and developed and oversaw data collection jobs inside the FileNet systems; completed accurate and timely reports for same to management.• Analyzed, developed, and proposed solutions for technical issues occurring in FileNet systems. Implemented and supervised the implementation of solutions; ensured and assisted in addressing any system, database or performance issues that may be encountered. Analyzed system capacity and performance in all environments.• Created and maintained process models; recommend and made system/architecture modifications based upon analysis.

Philadelphia, Pa

Part of Imaging Support Group, who installed, administrated, designed, and upgraded imaging document and workflow management application.• Migrated images and data from HP 1200 EX and Kodak 2000 ADL Jukebox to HP 2200 MX Jukebox.• Consolidated a five server distributed imaging system to three server imaging system for Customer Service and Underwriting departments. • Installed and configured Eistream Work Manager Imaging and Workflow 4.1 on Windows 2000 Server with SQL 2000 and Windows NT 4.0 Server with SQL 7.0.• Migrated Eistream Work Manager Imaging and Workflow 4.1 on Windows NT 4.0 Server with SQL 7.0 to Windows 2000 Server with SQL 2000.• Upgraded Eistream Work Manager Imaging and Workflow 3.2 on SQL 6.5 to Eistream Work Manager Imaging and Workflow 4.1 on SQL 7.0 for the entire production environment.• Installed and configured WorkDesk 6.0 on Windows XP. • Installed, configured and supported Eistream 4.0 Archive Manager for HP 1200 EX and 2200 MX Jukeboxes. Installed and maintained HP1200ex AND 2200mx Jukeboxes.• Maintained and installed Eistream Fax and Print 4.x Servers. Supported and installed Eistream High Volume Scan Station 4.0 for Kodak 7500 and 923D Scanner. • Designed and modified forms and routes for Eistream Workflow 4.1 with Eistream FormBuilder and RouteBuilder.• Provided desktop support for Eistream Document Management Workstation 3.2 and 4.x on Windows NT 4.0 and Windows 95 for the entire Customer Service and Underwriting departments. Setup imports, views, and security.• Built and administrated HP LC2000 and LH6000 Netserver with Windows 2000 and NT 4.0 Server for production, development, and training environments.

Media, Pa

Part of Professional Services group who installed, administrated, designed, and upgraded various imaging document and workflow management projects, and intranet based workflow applications.• Migrated Image Services 3.6 on AIX 4.3.2 with Oracle 8.1.6 to Windows 2000 with SQL 2000.• Installed and configured FileNet Image Services 3.6 on AIX 4.3.2 and HP-UX 11.0 with Oracle 8.1.6 and Windows 2000 Server with SQL 2000.• Installed and administrated Panagon Content Services 5.1.1 and Image Services 3.6 on Windows 2000 Server and HP 11.0 with FileNet eProcess 4.1 and FileNet Web Server on Windows 2000 Server and IIS 5.0.• Installed Panagon Report Manager Client and Server on FileNet Image Services 3.6 on Windows 2000 Server and SQL 2000. • Installed and setup Green Pasture Software 4.5 on Content Services 5.1.1 and NT 4.0.• Installed and customized FileNet Capture Desktop 3.1 with PDF rendition services and Panagon FileNet Capture Professional 3.1.SOFTWARE CONSULTING GROUP PROJECTS:GLAXOSMITHKLINE, Philadelphia, PA Software Consulting Group Technical ConsultantMember of two teams, Phoeniqs and Integrated Management\​Health Care Archive. • Upgraded and applied software patches for 3.4.1 and 3.4.2 IMS on an NT Platform with Panagon Capture 2.0.2, Panagon Print 4.1, and Panagon Fax 2.0.1.• Monitored and supported SQL Server 6.5\​7.0 and Oracle 7.3.4 on an NT 4.0 platform.• Installed and performed administrative tasks for Microsoft IIS 4.0 and FileNet Web Sever with FileNet Web Viewer 2.x as the client.• Upgraded and performed administrative tasks for Fulcrum Search Server 3.7 and Fulcrum Knowledge 2.5. • Provided third level support for 50 + users for Panagon IDM Desktop 2.0.3, Workforce Desktop 5.02a, Visual WorkFlo 2.0, and Fax 3.0.3.• Installed and troubleshot HP 320\​660 EX Jukebox, Compaq Proliant 7000\​8500 servers, and Fujitsu M3097 scanners. • Replaced and installed Compaq Raid Array 4100 (RAID5) and Compaq DLT tape storage libraries for Compaq.