Amir Haq Email & Phone Number

Philadelphia, PA, US

Austin, TX, United States

• Senior Support Engineer (ECM Solution Architect)Senior Support Engineer participating in the support and administration of new and existing software applications. Implement key elements of the software requirements..
• Installation, upgrading and administration of IBM FileNet P8 environments.
• Creation of architecture and system documentation during the install/upgrade process.
• Provide subject matter expertise to customers and team members in support of assigned projects.
• Familiar with various hosting and installation environments, including AWS, Azure, and IBM Cloud.
• Installing, upgrading, and administering FileNet P8 environments.

King Of Prussia, PA

• As a “T-Shaped” Technical Expert, responsible for defining standards within the Scanning, and Archiving platforms under the Enterprise Content Management domain. Orchestrator between various stakeholders, including.
• Support projects in utilizing services in the domain.
• Define and refine the services in the ECM domain platforms.
• Liaise with product vendors regarding product roadmaps and operational topics.
• Liaise with sourcing vendors regarding delivery of outsourced (managed) services.
• Define and refine architectural standards and guidelines for the ECM domain platforms.

New York, NY

• I.T. Senior Associate performing highly complex professional work in Enterprise Content Management related disciplines. I.T. Senior Associate working in a range of communications, technical support, or similar.
• Architecting, deploying, and supporting IBM FileNet P8 suite of ECM products, including but not limited to Case Manager, Datacap, and Process Task Manager.
• Experience in with supporting FileNet in UNIX\Linux and Microsoft Windows environments.
• Knowledge configuring WebSphere with special attention in integrating diverse platforms.
• Working knowledge of image and document formats.
• Strong understanding of concepts, practices, and procedures related to content management systems and workflows, and project management.

Pennington, NJ

• Senior Software Engineer (Solution Architect)Part of Third Party Application Services Team who provides design and implementation of the BNY Mellon\ Pershing’s Content Manager Ondemand systems, and db2 database.
• Create architectural designs, project plans and strategies for migration of AIX to Linux and P5 to P7 hardware projects for both Content Manager Ondemand and Content Manager. Created migration solution for Webi to.
• Train offshore and onshore support staff on maintenance and installation of Content Manager Ondemand, Content Manager, and Kofax applications.
• Create software application triage and solution documentation for Operations and Production Support.
• Design and implement upgrade, migrations, and architectural solutions for multiple document services system from AIX to LINUX platform.
• Create retention policy and plan for multiple business unit’s Content Manager Ondemand reports. Trouble shoot retention report problems and perform report recovery from Tivoli Storage Manager. Perform retention.

Philadelphia, PA

• Part of UNIX Services Team who provides support of the Towers Perrin's FileNet systems, and oracle database systems. Responsible for the resolution of technical issues associated with the FileNet, Oracle, HP-UX, and.
• Provide primary production support for FileNet Combined Image Services with two Remote Cache Servers and two Remote BES\​Cache servers for over 500 users; Provide 24 by 7 pager support.
• Trouble shoot, monitor, modify, and debug FileNet MSS synchronization software between production and disaster recovery Image Services.
• Support and maintain visual workflow environment for custom application. Roll out new packages for custom application through development and test environments. Work with developers and testers to resolve issues with.
• Design, modify, and implement PERL and shell scripts for FileNet EBR backups, FileNet optical media imports and copies, FileNet MSS startup and shutdown, and FileNet and HP-UX system monitoring.
• Automate, design, and write Oracle reports for the database system for the FileNet and custom visual workflow systems.

Northridge, CA

• Technical Specialist IIPart of Imaging Services Team who provided satisfactory daily operations of the Bank’s FileNet systems, database systems, and technical environments, as well as their technical performance and.
• Provided primary production support for FileNet systems; Delivered to expectations under Service Level Agreements with Business Units and facilitate Service Level Agreements with FileNet system Vendors for production.
• Managed support calls through to successful resolution and documented them appropriately.
• Monitored Vendor Hardware and Software Maintenance agreements.
• Developed and maintained reports that document the FileNet software licensing compliance.
• Supported asset management; metrics reporting and cost center chargeback initiatives; maintained inventory of all department assets; conducted system monitoring and developed and oversaw data collection jobs inside the.

Philadelphia, PA

• Part of Imaging Support Group, who installed, administrated, designed, and upgraded imaging document and workflow management application.
• Migrated images and data from HP 1200 EX and Kodak 2000 ADL Jukebox to HP 2200 MX Jukebox.
• Consolidated a five server distributed imaging system to three server imaging system for Customer Service and Underwriting departments.
• Installed and configured Eistream Work Manager Imaging and Workflow 4.1 on Windows 2000 Server with SQL 2000 and Windows NT 4.0 Server with SQL 7.0.
• Migrated Eistream Work Manager Imaging and Workflow 4.1 on Windows NT 4.0 Server with SQL 7.0 to Windows 2000 Server with SQL 2000.
• Upgraded Eistream Work Manager Imaging and Workflow 3.2 on SQL 6.5 to Eistream Work Manager Imaging and Workflow 4.1 on SQL 7.0 for the entire production environment.

Media, PA

• Part of Professional Services group who installed, administrated, designed, and upgraded various imaging document and workflow management projects, and intranet based workflow applications.
• Migrated Image Services 3.6 on AIX 4.3.2 with Oracle 8.1.6 to Windows 2000 with SQL 2000.
• Installed and configured FileNet Image Services 3.6 on AIX 4.3.2 and HP-UX 11.0 with Oracle 8.1.6 and Windows 2000 Server with SQL 2000.
• Installed and administrated Panagon Content Services 5.1.1 and Image Services 3.6 on Windows 2000 Server and HP 11.0 with FileNet eProcess 4.1 and FileNet Web Server on Windows 2000 Server and IIS 5.0.
• Installed Panagon Report Manager Client and Server on FileNet Image Services 3.6 on Windows 2000 Server and SQL 2000.
• Installed and setup Green Pasture Software 4.5 on Content Services 5.1.1 and NT 4.0.