Earl Martin Email and Phone Number
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I'm an IT professional with a track record of client-focused frameworks and transformative initiatives, reducing support issues related to desktop, laptop, Windows OS, business managed apps, and equipment requests. These efforts led to a 25% reduction in support calls, a 35% increase in team efficiency, and monthly fulfillment of 120+ new-hire equipment requests.I demonstrated a client-focused approach by streamlining processes, resulting in a 15% increase in referrals and a substantial 25% decrease in complaints. Rapid responsiveness cut customer support response time by 40%, elevating satisfaction ratings.For audio-visual meetings, I enhanced the experience by troubleshooting Zoom/Teams issues, coaching hosts on controls, and customizing setups, achieving a 97.5% success rating. I resolved 10% of issues, improving collaboration and achieving a commendable 94% decrease in disruptions.I leveraged ServiceNow to scrutinize and document IT operations related to incidents, requests, asset allocations, change management, and knowledge base articles. I managed end-to-end inventory and device imaging.Maintained 96% inventory accuracy through audits, validated hardware inventory management, and enhanced transparency. Provided desk-side and remote technical support to 10–15 newly onboarded employees every Monday, while addressing on average, 20 to 30 daily support tickets.Spearheaded the strategic decommissioning of 12 office locations, transforming the main campus into a fully operational Talent Hub. Orchestrated cross-departmental efforts, establishing an imaging lab and developing a quality assurance tool, ensuring 100% seamless deployments.Implemented a robust backup and recovery tool using Robocopy and streamlined user data migration from legacy WellCare to Centene devices, covering 18,000 devices.THANK YOU for reviewing my achievements and capacity to drive improvements across various IT domains. Seeking opportunities to expand my network. Connect with me on LinkedIn or email at Arich_Martin@yahoo.com. Look forward to potential collaborations.SKILLS: IT Hardware Support, Software Troubleshooting, Remote Desktop, ServiceNow, Computer Network Operations, Remote Desktop Technologies, Desktop Imaging, Mobile Device Page 1 of 4 Management, Active Directory, SCCM, Windows OS, Thorough Documentation Skills, IT Support, LAN/WAN/VPN Connectivity Issues, MacBook, iPhone
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It Analyst And Level 2 Computer Support SpecialistL'OréalTampa, Fl, Us
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It Analyst And Level 2 Computer Support SpecialistL'Oréal Apr 2024 - PresentParis, Fr
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Information Technology Support Specialist Iii | System Administration | Itil V4 | Customer ServiceCentene Corporation Apr 2020 - Oct 2023Saint Louis, Mo, UsI optimized organizational efficiency and elevated Customer Satisfaction ratings, while leading transformative initiatives related to Technical Support, Computer Hardware, Networking, Systems Administration, Windows 10/11, Software Installations, and Automation. Achieved a 40% reduction in support issues and a 25% team efficiency boost. Executed client-centric frameworks, resulting in a 15% increase in referrals and a 25% decrease in complaints.Demonstrated expertise in implementing rapid responsiveness protocols, resolving support matters, and orchestrating cross-departmental efforts, including establishment of an imaging lab, Tech Cafe implementation, main campus transformation into a Talent Hub, computing device migrations, satellite office decommissions, and complex Town Hall meeting support.Profoundly skilled in leveraging ServiceNow to manage, research, and update incidents, service requests, change controls, reporting, stockroom counts, and knowledge-based articles. With advanced proficiency in ServiceNow, I leveraged the platform to address on average 20-30 tickets daily. Managed “stored” and “assigned” assets by conducting systematic and impromptu stockroom audits to validate compliance with company inventory management standards, and to ensure transparency and accountability. I maintained Inventory Accuracy Rating at 96% or higher. I played a crucial role in training and documenting the company’s break/fix imaging process. Developed an Automated Quality Assurance (QA) script with PowerShell to execute thorough system checks and to certifying crucial background services, prior to deployment The script boosted deployment efficiency and accuracy by 100%, showcasing a commitment to optimizing processes for robust standards. -
Senior It Support Specialist | Software Installation | Networking | Sql | TeamworkWellcare Health Plans Jan 2016 - Mar 2020Tampa, Florida, UsIn April 2016, I earned a well-deserved promotion from IT Support Specialist to Senior IT Support Specialist based on my performance. As a Senior Information Technology Support Specialist, I played a crucial role in ensuring the smooth operation of IT systems and providing advanced technical support. Throughout my tenure, I promptly resolved over 95% of complex hardware and software issues, improving end-user satisfaction.I managed and administered IT systems, maintaining a server uptime of 99.9% and optimizing network configurations to enhance overall system reliability. In user training sessions, I achieved a 20% increase in user proficiency, and the comprehensive documentation I created led to a 15% reduction in recurring support tickets.As a team leader, I mentored a group of IT support specialists, resulting in a 25% improvement in team collaboration and efficiency. In project management, I ensured the completion of IT projects within the specified time frame and budget, achieving a project completion rate of 98%.Contributing to policy development, I implemented and enforced IT policies that resulted in a 30% decrease in security incidents. In collaboration with vendors, I negotiated contracts that led to a 15% cost reduction in procurement. Additionally, my in-depth analyses of technical issues resulted in a 20% reduction in recurring problems through the implementation of permanent solutions.Playing a role in strategic IT infrastructure planning, I recommended and implemented hardware and software solutions aligned with organizational needs, resulting in a 15% increase in overall system efficiency. Staying current on technology trends, I proposed and implemented innovative solutions that contributed to a 10% improvement in overall IT system performance. -
Coa Board Member At Large | Board Member | Strategic Planning | Community Engagement | IntegrityThe Grand Reserve Coa At Tampa Inc Jan 2016 - Mar 2019As COA Board Member at Large, I played a vital role in the governance and decision-making processes of the association. I shaped policies and ensured compliance with Covenants, Articles, and Bylaws, along with relevant laws. Collaboration with fellow board members and effective communication with community members were integral parts of my role. Attended and engaged in board meetings, addressed challenges, and implemented financial oversight among my responsibilities. Volunteered my time without receiving a salary or benefits, advocating for the community's best interests. Additionally, engaged in committees, fostered community engagement, and played a key role in long-term planning. Legal compliance and staying informed about industry trends were priorities in fulfilling my role.
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It Support Specialist | Contractor | Customer Satisfaction | Customer Support | Itil4 Corner Resources Jul 2015 - Dec 2015Orlando, Fl, UsAs an IT Support Specialist on the Refresh Team, I optimized efficiency, aligned hardware with the latest software, and dependable technology. I implemented a checklist covering inventory assessment, requirements analysis, hardware and software procurement, data backup, device deployment, software installation, data migration, and user training. I ensured a seamless transition for end-users, emphasizing efficiency, security, and up-to-date technology.I excelled in refresh processes, resolving technical issues within 15 minutes. Addressed Help Desk tickets within 24 hours. I trained 90% of assigned refresh users weekly. Facing challenges, only 10% of refreshes required rescheduling. Completed onsite and remote refreshes in 0.5 and 1.5 hours, respectively. The restoration of user data averaged 30 minutes. Asset inventory accuracy reached 96%, reflecting precise management practices. All systems received up-to-date software, achieving a 100% compliance rating. These metrics underscore commitment to operational excellence.Concluding WellCare’s refresh agenda, I presented with core responsibilities: technical support, troubleshooting, help desk support, software installation, user training, documentation, system upgrades, security measures, remote support, network support, hardware maintenance, data backup, end-user communication, collaboration, asset management, user account management, system monitoring, software updates, mobile device support, and adherence to WellCare and Team policies. -
Senior Information Systems Consultant | Windows | Active Directory | Technical SupportTravelers Nov 1990 - Sep 2014New York, Ny, UsAs a Senior Desktop Support Technician at Travelers, I excelled in delivering exceptional customer service and resolving technical issues for PCs, laptops, mobile devices, PBX, and critical applications. I played a crucial role in implementing effective solutions and preventive measures to address various aspects, including network, hardware/software, telephony, and facility needs. -
Coa Board President | Board Member | Fiduciary Responsibility | Board Governance | StewardshipThe Grand Reserve Coa At Tampa Inc May 2009 - May 2012As the COA Board President, I implemented leadership, presided over meetings, planned agendas, facilitated decision-making, and ensured effective communication between the board and association members. The Board presided over enforcement of governing documents, ensure legal compliance, and collaborated closely with the treasurer for financial oversight. As President, I represented the association in dealings with external entities, engaged in strategic planning, addressed conflicts, and encouraged member participation. Specific roles varied based on governing documents and local laws. The role involved collaboration with other board members and property management to fulfill these responsibilities.
Earl Martin Skills
Earl Martin Education Details
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University Of Tennessee, KnoxvilleComputer And Information Sciences And Support Services
Frequently Asked Questions about Earl Martin
What company does Earl Martin work for?
Earl Martin works for L'oréal
What is Earl Martin's role at the current company?
Earl Martin's current role is IT Analyst and Level 2 Computer Support Specialist.
What is Earl Martin's email address?
Earl Martin's email address is ea****@****are.com
What is Earl Martin's direct phone number?
Earl Martin's direct phone number is +1 813-290*****
What schools did Earl Martin attend?
Earl Martin attended University Of Tennessee, Knoxville.
What are some of Earl Martin's interests?
Earl Martin has interest in Children, Civil Rights And Social Action, Environment, Science And Technology, Disaster And Humanitarian Relief, Human Rights, Arts And Culture, Health.
What skills is Earl Martin known for?
Earl Martin has skills like It Management, Process Improvement, It Strategy, Vendor Management, Problem Solving, Enterprise Software, Microsoft Office, Windows 7, Active Directory, Mentoring, Computer Hardware, Relationship Management.
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