Emily Valentino Email & Phone Number

Riverwoods

Riverwoods, Il

Riverwoods, Il

- Developed training curriculums and instructional support references, then planned all logistical aspects of training events and facilitated training sessions.- Coordinated awareness events to increase employees understanding of key safety topics.- Lead a training prioritization initiative to identify most valuable trainings and streamline training effectiveness, resulting in more efficient training deployment.- Designed assessment methods, both oral and written, to evaluate training and continually update educational materials and methods based on effectiveness.- Worked across multiple departments to build relationships and collaborate with business partners to ensure success of shared goals and influence decision-making for key projects.

Chicago, Illinois

- Managed and monitored all Workers’ Compensation and General Liability claims for the company’s nationwide accounts, including multiple high volume accounts.- Cross-trained and coordinated with team members to ensure seamless service between all involved parties.- Developed monthly analytical reporting for senior leadership to ensure accident trends and claims data are properly tracked and managed for all locations.

Chicago, Il

- Coordinated event organization for high volume accounts while meeting all customer satisfaction guidelines including service levels, handle time and productivity.- Investigated and resolved customer inquires and complaints in an empathetic manner.- Directly responsible for improved relationship management and extended contracts with our clients due to a strong desire to provide the best customer relations possible.

Chicago, Il

- Designed brand logos, merchandised store displays and shot images of all product stock.- Drove strategy and design for marketing campaigns with internal client group.

Bloomington/Normal, Illinois Area

- Managed customer calls efficiently in a complex, fast-paced and challenging call center environment to achieve number one caller for multiple semesters.- Promoted to Student Supervisor in 2010 to train and lead a group of 15-20 student callers.

Chicago, Il

- Created and contributed to style guides to maintain coherent design for print and web.- Conceptualized, planned and executed original designs for the team website and social media.