Ed O'Dea Email & Phone Number

Alpharetta, Ga

Manage the customer experience from start to finish. Communicate scope of work to repair techs and special requests to maintenance crews. Work with management and techs to identify and order all parts and equipment needed for repairs. Provide detail of repairs to clients including additional items which may be needed. Create and update routes for repair and maintenance crews daily. Communicate changes in the schedule to clients in a timely manner. Provide details of weekly maintenance program for new customers. Create and send invoices for maintenance customers monthly and repair clients daily. Keep track of accounts receivable and follow up with clients on open invoices as needed.

Woodstock, Ga

Work as facilitator between clients and Sales/Operations. Provide clear detailed information to clients on company processes and procedures. Obtain key information from clients about their projects and update work orders accordingly. Consult with commercial customers on scope of work and logistics to determine if a site meeting is needed to properly schedule the project. Schedule all jobs according to customer needs and based on available resources. Initiate collection process and follow up until accounts are current. Work with operations to gauge customer satisfaction for reviews.

Greater Atlanta Area

Implemented marketing programs to support Field Sales and wholesalers. Focus on activation of programs and sponsorships to connect and engage with consumers in a relevant way.• Activated sponsorships tied to NFL, NHL, NBA, PGA, Kentucky Derby, Bama Jam, and CMA’s.• Increased efficiency by establishing contract templates with two largest national college vendors.• Connected Budweiser to 1,200+ new Facebook friends in Memphis with 2 day pre-promote.

Greater Atlanta Area

Collaborated with Field Sales to identify market specific opportunities for sponsorship. Leveraged media spend and partnerships to create local market programs with retail extension. • Negotiated, developed, and fully executed retail-driven experiential program with three SEC partner schools – Tennessee, Alabama, and Auburn. The program produced 1,000 incremental displays, and generated over $20,000 in additional media value. • Initiated Katrina Relief effort by using outdoor billboard vinyls to cover roofs of damaged homes. Partnered with vendors across the Southeast to locate and ship over 200 vinyls to the Gulf Coast.• Created media plans targeting internal and external customers attending A-B National Conventions in Orlando (2004) and New Orleans(2007). High visibility project requiring approvals from numerous levels of senior leadership.

Greater Atlanta Area

Served as media and marketing liaison between AB corporate headquarters and regional wholesaler clients. Planned, negotiated and bought over $2.5 Million in measured media annually.• Provided 6% average annual savings on corporate media placements.• Achieved 3:1 ROI in negotiated promotions and bonus.• Realized 30% savings through synergies on radio buys for adjacent markets.

Greater Atlanta Area

Negotiated and placed television radio and schedules for a diverse client base, including Ford, Dominos, DeBeers, Lever Brothers, Orkin, and Warner Lambert.