Ray Flores Email & Phone Number

Newport Beach, CA, US

• Optimize the user experience including site navigation, content development, checkout funnel and promotional campaigns
• Enhance product discoverability thru site merchandising, navigation, filtering, & cross-selling
• Partner with product, content, and creative teams to plan website content for seasons factoring key messaging, merchandise strategy and content initiatives

Costa Mesa, California, US

• Visually merchandise, maintain and update apparel and accessory pages
• Responsible for upkeep of product copy, filters, attributes and cross selling with footwear team
• Work closely with buying team, to ensure inventory levels and sales plans are met
• Partner with content team to plan and maintain product uploads and key product launches
• Aligned with marketing team ensure the site appropriately communicates key messages, aligns with creative campaign and highlights seasonally relevant merchandise
• High attention to detail with constant focus on driving sales, brand energy and overall consumer experience

Vista, CA, US

• Maintained monthly oversight of e-Commerce and e-Tail partners, including site merchandising, brand content, digital marketing, and promotions.
• Responsible for coordinating and executing e-commerce initiatives and promotional campaigns
• Manage site development and launch activities for all new e-commerce accounts including product descriptions, images, assets, banners, brand pages, and other attributes
• Maintain digital library of assets needed for product listings, product launches and marketing campaigns
• Coordinate site content strategy and updates i.e. product pages, new and existing landing pages, product changes/updates/launches, etc. with partners
• Ensured timely execution of new product launches and seasonal collections across e-Commerce and e-Tail accounts

Carlsbad, California, US

• Manage sales order operations for Nixon’s key / Ecommerce accounts such as Amazon, Zumiez, Zappos, Tactics and Backcountry.
• Communicate operations on account priorities by monitoring and reporting on order activity to ensure accuracy and timing
• Proposed effective resolves to account issues across departments while maintaining a high level of professionalism.
• Investigated and disputed vendor compliance claims to ensure protection of the bottom line.
• Maximize fill rates by having a clear understanding of product availability and the allocation process.
• Collaborate with transportation companies to help resolve shipment refusals and product delivery issues.

Carlsbad, California, US

• Respond to telephone inquiries, providing quality service to customers and vendors inquiring about the availability of products or status of orders
• Strive for quick complaint resolution and avoid escalation of issues
• Liaising with warehouse, CSRs and sales staff to identify opportunities and enhance business processes
• Develop Cross-functional relationships with various in-house teams including product development, marketing, E-commerce, operations, and sales.
• Analyze and report customer call information to identify key business opportunities and maximize call answer rate
• Organized and developed a streamlined process for image discrepancies on Nixon's website

Chandler, Arizona, US

• Recruitment, evaluation and enrollment of new students for Ashford University’s College of Business and Professional Studies
• Explore with students their primary motivation for going to school
• Advised potential students with respect to admissions, degree options, program information, requirements and process, and providing information on Ashford’s policy and rules.
• Verify enrollment status and ensure students are eligible for admissions and financial aid.
• Assisted students in the enrollment process and prepared admissions application packages
• Ensured the enrollment of successful candidates to various undergraduate programs

• Screened and Enrolled young adults into the Hire-A-Youth summer program
• Conducted group and individual orientations and work readiness training classes including job search skills, resume writing and interview skills.
• Monitored progress of individual case plan goals and objectives.
• Implemented and managed programs in the areas of education, employment, life skills and financial responsibility.

• Prepared project analyses for multination consumer good import project
• Lead intern conducting market analysis to determine validity of new business venture.
• Prepared product feature, forecasting, and consumer analysis in english and spanish to be presented to the board of directors

B.A., Internatinal Business - Marketing Emphasis

Master, Business Administration - Marketing Emphasis

A.S., Business