Ray Flores Email & Phone Number

Newport Beach, Ca, Us

• Optimize the user experience including site navigation, content development, checkout funnel and promotional campaigns• Enhance product discoverability thru site merchandising, navigation, filtering, & cross-selling • Partner with product, content, and creative teams to plan website content for seasons factoring key messaging, merchandise strategy and content initiatives

Costa Mesa, California, Us

• Visually merchandise, maintain and update apparel and accessory pages• Responsible for upkeep of product copy, filters, attributes and cross selling with footwear team• Work closely with buying team, to ensure inventory levels and sales plans are met• Partner with content team to plan and maintain product uploads and key product launches• Aligned with marketing team ensure the site appropriately communicates key messages, aligns with creative campaign and highlights seasonally relevant merchandise• High attention to detail with constant focus on driving sales, brand energy and overall consumer experience

Vista, Ca, Us

•Maintained monthly oversight of e-Commerce and e-Tail partners, including site merchandising, brand content, digital marketing, and promotions.•Responsible for coordinating and executing e-commerce initiatives and promotional campaigns•Manage site development and launch activities for all new e-commerce accounts including product descriptions, images, assets, banners, brand pages, and other attributes•Maintain digital library of assets needed for product listings, product launches and marketing campaigns•Coordinate site content strategy and updates i.e. product pages, new and existing landing pages, product changes/updates/launches, etc. with partners•Ensured timely execution of new product launches and seasonal collections across e-Commerce and e-Tail accounts•Strategize with the e-commerce partners to continually improve the web presence of NuFACE on their respective sites and within their marketing activations

Carlsbad, California, Us

• Manage sales order operations for Nixon’s key / Ecommerce accounts such as Amazon, Zumiez, Zappos, Tactics and Backcountry.• Communicate operations on account priorities by monitoring and reporting on order activity to ensure accuracy and timing• Proposed effective resolves to account issues across departments while maintaining a high level of professionalism.• Investigated and disputed vendor compliance claims to ensure protection of the bottom line.• Maximize fill rates by having a clear understanding of product availability and the allocation process.• Collaborate with transportation companies to help resolve shipment refusals and product delivery issues.• Work with warehouse to ensure goods are shipped on time and within compliance of vendor guidelines.

Carlsbad, California, Us

• Respond to telephone inquiries, providing quality service to customers and vendors inquiring about the availability of products or status of orders• Strive for quick complaint resolution and avoid escalation of issues• Liaising with warehouse, CSRs and sales staff to identify opportunities and enhance business processes • Develop Cross-functional relationships with various in-house teams including product development, marketing, E-commerce, operations, and sales.• Analyze and report customer call information to identify key business opportunities and maximize call answer rate• Organized and developed a streamlined process for image discrepancies on Nixon's website

Chandler, Arizona, Us

• Recruitment, evaluation and enrollment of new students for Ashford University’s College of Business and Professional Studies • Explore with students their primary motivation for going to school• Advised potential students with respect to admissions, degree options, program information, requirements and process, and providing information on Ashford’s policy and rules. • Verify enrollment status and ensure students are eligible for admissions and financial aid. • Assisted students in the enrollment process and prepared admissions application packages• Ensured the enrollment of successful candidates to various undergraduate programs

•Screened and Enrolled young adults into the Hire-A-Youth summer program •Conducted group and individual orientations and work readiness training classes including job search skills, resume writing and interview skills. •Monitored progress of individual case plan goals and objectives. •Implemented and managed programs in the areas of education, employment, life skills and financial responsibility.

•Prepared project analyses for multination consumer good import project •Lead intern conducting market analysis to determine validity of new business venture. •Prepared product feature, forecasting, and consumer analysis in english and spanish to be presented to the board of directors

B.A., Internatinal Business - Marketing Emphasis

Master, Business Administration - Marketing Emphasis

A.S., Business