Erik Coulbourne Email & Phone Number

Gold Canyon, Az, Us

Greater Phoenix Area

Overhauled check-in/out process of parts for 24 Field Techs and 5 Program Managers using SAP, Astea and Teams for inventory management and deployment of 150+ ongoing projects within deadlines to meet $1 million monthly revenue targets.Complete oversight of a 5,000 sq. ft. warehouse for shipping/receiving tasks with 3PL partners like UPS, FedEx, and XPO Logistics.

Greater Phoenix Area

Supervised 6-8 drivers for delivery routes, successfully delivering 1,000+ daily medication orders ensuring timely access to critical care.Optimized all deliveries using Delivery Track system software to streamline routes resulting in 25% decrease in drive times.Effectively schedule driver workloads, promoting productivity and efficiency by 25% reducing overhead and headcount.

Greater Phoenix Area

Supervision of 8 Census Field Managers and 10 office support staff, ensuring efficient data collection from 270K households in metro Phoenix.Orchestrated extensive group training programs for about 1,000 field staff to guide three major operations to successful completion by target dates within stringent quality standards through report analysis to ensure adequate staffing for daily workloads.Coordinated strong public relations with community stakeholders like local media, community leaders, organizations, and government officials within designated boundaries.

Greater Phoenix Area

Led 8 Census Field Supervisors and 2 office support staff, managing all field data collection.Piloted operational efficiency by ensuring tasks were conducted within required time allocations, adhering to high-quality standards, and maintaining cost-efficiency.

Greater Phoenix Area

Operated a 26-foot box truck with lift gate to transport used textbooks to and from 50+ customers statewide. Coordinated 100+ monthly bulk orders for partners/schools, ensuring prompt fulfillment by verifying title, ISBN, and condition of materials to match customer requests before shipment.

Greater Phoenix Area

Oversaw 150+ total and 50 newly launched pharmaceutical waste programs at healthcare facilities across nine Western states while uploading a 90% customer satisfaction rating.Structured a high-performing 7-member team through strategic hiring, comprehensive training, and constructive performance reviews to enhance field customer service to generate $1 million in annual revenue.Dispatched field personnel to meet customer expectations for training, auditing site compliance with EPA, state environmental agencies, DOT, and the Joint Commission with 100% satisfactory grades.

South Florida

Serviced 50+ healthcare facilities, providing expert training, regulatory guidance of their pharmaceutical waste programs via quarterly on-site surveys, and achieved a 95% customer satisfaction rating. Engaged in education and yearly audits to assist customers with efficient pharmaceutical waste segregation, resulting in 40% cost savings and federal/state agency compliance.

Boynton Beach, Fl

Engineered P/L management activities that generated revenue and managed costs of $5 million annually, setting record gross margins by 500% via effective forecasting, ROI analysis and trend modeling.Facilitated site operations including receiving/shipping, processing, destruction, record keeping, and monthly customer credit processing work $1 million through wholesalers. Oversaw professional development and yearly evaluations for 75 staff members in a 35,000 sq. ft. pharmaceutical retail return space, including a remote unit in Indianapolis, IN. Directed successful inspections from DEA, EPA, DEP, NABP, and Health Department meeting agency requirements while ensuring top-notch customer service & site safety..

Boynton Beach, Fl

Managed 35 personnel providing professional training, development and performing annual reviews while governing department’s overall P/L which contributed to increased gross margins.Project management lead on consolidation efforts for two offsite pharmaceutical retail returns locations closed due to company acquisitions.Oversaw receiving, processing/data entry, shipping and destruction of all pharmaceutical products while exceeding all customer timetable requirements.Created and maintained productivity metrics which generated efficiencies and reduced costs. This led to development of employee bonus program based on metrics used to manage business while increasing team moral.

Boynton Beach, Fl

Managed 25 personnel providing professional training, development and performing annual reviews. Successfully guided team to record years of units processed which led to company's dynamic growth and increased revenue. Data entry and record producing functions dealing with customer's pharmaceutical returns. Oversaw all historical customer return records for auditing purposes with DEA, Florida Department of Health and Board of Pharmacy which met compliance requirements with both agencies' auditing process. Led database development projects with IS of system utilized by employees for all data entry and credit processing functions. Creation of training materials and database training protocol for personnel on use of system.

Delray Beach, Fl

Executed all activities involving DEA controlled substances including auditing, quantity verification, shipping/receiving and destruction.Maintained regulatory documents such as DEA 222 Forms and DEA Form 41 for controlled substances leading to full compliance during company's first DEA facility audit.

Business Administration, Management And Operations

Activities and Societies: Alpha Epsilon Pi

Project Management Professional, Project Management

PMI CAPM Certification, Project Management