Erica Croissant Email & Phone Number

Leawood, KS, US

Overland Park, Kansas, United States

In my role as an Event Sales Manager at Pinstripes, I strategically coordinated various events, driving over $1M in annual sales by building strong client relationships and managing end-to-end event logistics. I evaluated vendor services, negotiated contracts, and ensured on-time execution of events aligned with client objectives. Collaborating with.

Leawood, Kansas, United States

Directed planning and execution for 20-32 corporate and private events monthly, including pharmaceutical conferences, marketing events, and large-scale gatherings with up to 25,000 attendees.Partnered with leadership to design creative event concepts and align content with brand messaging.Drafted and finalized vendor contracts, BEOs, and budgets.

Overland Park, KS

Managed logistics for employee engagement and student events, coordinating travel, attendee registration, and resource allocation.Developed workflows to streamline event planning and ensure the timely execution of activities.Partnered with marketing teams to develop promotional materials, ensuring consistency with company branding.Monitored budgets and.

Kansas City, Missouri Area

• I successfully executed account promotions, built strong relationships with key stakeholders, and generated brand awareness through merchandising in on & off premise accounts. Additionally, I maintained regular contact.
• Established and maintained relationships with customers, retail managers, and distributors.
• Generated brand awareness through merchandising in on & off premise accounts.

Kansas City, Missouri Area

• Ensured guest satisfaction in event space through prompt service and product education.
• Maintained kegs, served at proper temperatures, and supervised outside vendors.
• Enforced company policies on beverages, overconsumption, and environmental standards.

Kansas City, Missouri Area

Directed catering operations and private chef experiences, ensuring seamless execution through meticulous planning, vendor coordination, and communication with clients.Drafted and managed catering BEOs, contracts, deposits, and invoicing, ensuring adherence to budget requirements and financial accuracy.Supervised menu creation and promotional efforts for.

Overland Park, KS

• Work with integrity to uphold the Starbucks high standard of putting the customer’s experiencefirst by delivering legendary customer service.
• Developed positive relationships with shift team by understanding and addressing individualmotivation, needs and concerns.
• Responsible for operating the store on a daily basis, including cash handling, order and inventorymanagement as well as execution of daily tasks to ensure the store runs efficiently.
• Increased customer retention by 2-3% for the last 3 quarters of 2015.
• As Barista Trainer, responsible for training new partners and coaching current partners toensure their success and implementation of training of new operation standards in 2 stores.
• Promoted to Shift Supervisor in 2014

Sedona, Arizona

• Promoted from Food and Beverage Intern, after 3 months.
• Responsible for the coordination and direction of banquet operations for corporate, weddingand special event functions for up to 300 guests throughout all event spaces.
• Fostered relationships with clientele to ensure they received our four-star service at every event.
• Managed and coached a team of 2-20+.
• Responsible for accurately handling and settling all charges to group master accounts includingfood, alcohol and fees charged during events.

Sedona, Arizona

• Worked with the F&B Director and Executive Chef to create seasonal menus and created recipedatabase for kitchen staff to include costing and allergens, and tasting notes.
• Trained under FOH management to hone customer service skills specific to FOH and trainingnew employees
• Worked to re-create and update Standard of Operation Procedures handbook for all food andbeverage operations across the resort.

B.S Hotel And Restaurant Management

Activities and Societies: Delta Sigma Pi

Associate Of Arts - Aa, Culinary Arts/Chef Training

A.A.S, Culinary Arts

Activities and Societies: Student LeadershipVICA- 2nd Place State. Baking and Pastry Arts,

Associate Of Arts - Aa, Culinary Arts/Chef Training