I lead a global distributed team of over 65 team members in our Chief Digital Transformation Office. Responsible for defining, executing and delivering on the company’s key CX, Success, Cloud GTM & Services strategies through Data Analytics, BI, Story telling and Digital Transformation capabilities; supporting the key Businesses that account for $5B+ Top line.Strategic areas: Customer Success & Experience, Professional Services, Products, Cloud & Engineering Services, Customer SupportCore focus: Analytics & Data strategy to enable Multi-Cloud & SaaS Transformation programs, drive data capabilities to measure & improve Customer Value Realization, Customer Health Score, Product Consumption to take us to $3.6B ARROrg size: 65+ resources globally across Americas, Europe, Asia (7 Direct-Reports: 2 Senior Managers, 2 Managers, 3 Individual contributors)Budget managed: $5M+ annually for analytics and data strategies aimed at improving our Customer Success services and outcomes.

Lead a globally distributed Team of over 40 Team Members and rolling up to the Chief Digital Transformation office. Responsible for defining, executing and delivering on the company’s key CX, Success, Cloud GTM & Services strategies through Data Analytics, BI, Story telling and Digital Transformation capabilities; supporting the key Businesses that account for $5B+ Top line.Strategic areas: Customer Success & Experience, Professional Services, Products, Cloud & Engineering Services, Customer SupportCore focus: Analytics & Data strategy to enable Multi-Cloud & SaaS Transformation programs, drive data capabilities to measure & improve Customer Value Realization, Customer Health Score, Product Consumption to take us to $3.6B ARROrg size: 40 resources globally across Americas, Europe, Asia (6 Direct-Reports: 3 Senior Managers, 1 Manager, 2 Individual contributors)Budget managed: $5M+ annually

Responsible for leading a Global Team to help develop and execute sustainable Partner Sales strategies, which driveincremental bookings and accelerate growth through Data & Analytics driven solutions. Played a pivotal role in leading a Team to structure and executive key strategic GTM initiatives, consistently enabling annual incremental top-line of $20m+.Enable Top-line growth through world-class Business Analytics & Data Sciences, actionable data Insights & foundation BI support with Operational Excellence.Strategic areas: Partner Sales, Dell-VMware Synergy SalesCore focus: Enable GTM motions including Acquisitions & Retention strategies, White Space plays, Partner led Upsell plays through deep-dive Analytics, Propensity & Churn modelsOrg size: 20+ resources globally across Americas, & AsiaBudget managed: $1.5M+ annual

I was the Events and Promotion Lead for our Veterans Employee Resource Group with the mission of Recruiting, Retaining, and Mentoring military veterans. Our group is part of a larger Diversity and Inclusion global initiative sponsored by our corporate executive staff.

I was responsible for the development and continuous improvement of VMware's CX (TAM) service methodologies and methods. This includes customer facing deliverables, global metrics reporting, advanced business analytics, operational systems design, and operational process support for over 800 worldwide resources. I also drove and supported the planning and execution of “go-to-market” strategies and programs that drive growth in market share and revenue. These business improvements cover: services, operations, knowledge management, enablement, community development, communications, system roadmaps, and more.

Cloud and virtualizaiton strategic advisor for multiple global IT divisions in multiple companies

I was a Worldwide Service Delivery Manager for Terix Computer Services. Terix is an independent Silicon Valley-based provider of hardware and software maintenance services, Terix offers a full menu of technology support services, both nationally and internationally for critical enterprise applications. Terix support options include on-site server maintenance with plans that include 24/7 coverage, spares on-site, next day parts, Solaris™ and AIX™ software support. With service in thousands of cities across the United States and Canada, throughout Western Europe and in parts of Asia, we tailor our programs to meet customer needs, whether you need 7x24x365 support, help desk only, or anything in between.

As a Business and Technology manager for Mervyns Loss Prevention, I was responsible for the execution of capital technolgy projects, expense controls, and business operations for 250 retail locations located in 13 states.I provided technical guidance and make recommendations for purchasing various CCTV, Alarm, Business Managment, and client / server technologies.

I was responsible for all facets of Softnet's IT Department. Responsiblities included management of department budgets and capital projects, Internet / Intranet / Extranet development, telecom, desktop support services, corporate network services and the IT helpdesk.

I was responsible for Tier 2 / 3 hardware and technical support for the SF office of MDBE.

I was a IT Analyst for Dreyers in their corporate office. Worked on the Helpdesk and resolved Tier 1 technical issues.