Elisa Cruz Email and Phone Number

• Conducted first North America CIM-led regional kaizen and presented white paper on process change to Super Regional leader for network adoption - projected $200 million in yearly cost savings•Project-manage on-time launch of Shipping with Amazon at 8 delivery stations and report Weekly Business Review to RD• North Chicago Prime and Peak 2023 POC for 9 sites to strategically plan last mile delivery of record volume forecasts • Partner with Network Change Management & Operations to successfully roll out operational improvement projects at 9 sites• Deliver trainings to 30-40 L4-L7 leaders on Lean Methodologies to improve KPI deep-dives and generate SMART actions

• Capacity plan at largest delivery station in Chicago to meet customer promise and exceed super-regional TPH targets• Oversee process improvement pilot launches at DXH6 to provide feedback to ACES team for regional launch prep• Develop 4 L4 exempt direct reports to lead in Cost, Quality, Safety and AA Engagement in North Chicago Region

• Support 2 sites as an Employee Relations Jumper to strengthen relationships between T1 employees and exempt leaders • Counsel North Chicago DEI initiatives by guiding and overseeing affinity group launches at 6 sites in Chicago• Collaborate with all support teams including Safety, Engineering, Finance, Loss Prevention, Quality Assurance, Human Resources to develop strategic plans to exceed safety, cost, quality and people benchmark goals

• Manage 100-120 associates at DIL5 and DXH6 to process and dispatch 50,000+ packages while averaging 98% On Time Dispatch, 60 + TPH and 38 DEA bps• Serve as Quality SME for Midwest Region helping 10 stations sustain 3% average improvement on DPMO metrics WoW• Launched LatinX@Amazon chapter as Co-President in the Chicago Region and improved job satisfaction scores by 7%

● Process and dispatch 5,000 Same-Day packages and generated Quality A3 to improve first day delivery success WoW by 5%● Coordinated new cycle 0 sort during pandemic to compliment core sort to meet largest volume demand in site history● Site Safety proxy owning communication & deployment of COVID-19 processes improving connection scores by 3% YoY

● Developed 2 data look-up queries to upgrade portfolio manager usability ● Learned SQL to navigate various databases to create customized data reports for Senior Management● Designed templates for 5 application landing pages on Confluence to improve business fluidity● Collaborated on team capstone project focused on the lack of financial literacy among Millennials and Generation Z

● Led weekly executive board meetings and coordinated logistics for monthly events and member participation at SHPE conferences● Became a certified chapter leader at the 2017 National Institute for Leadership Advancement (NILA) conference in Albuquerque, NM● Planned monthly general body meetings and collaborated with other student organization leaders to host large academic and professional enrichment events● Liaison between ten sponsoring companies and our forty members for professional opportunities

● Directed daily functions dedicated to engaging 20 high school students in problem solving activities through a hands-on active learning experience● Coordinated and facilitated a STEM panel composed of 12 undergraduate students to speak to program participants ● Presented research on causes and prevention of work-related musculoskeletal injuries in partnership with the Occupational Ergonomics and Biomechanics lab

● Managed UAT scripts to report new online training system test updates to 2 Business Analysts● Developed support materials for the new WebEx Integration and Offline Player training systems in order to reduce support staff for these projects by 10%● Created a series of operational guideline documents on regulatory procedures for managerial use