Senior Customer Onboarding Manager
CurrentCoordinating and managing the presales project plan, developing and maintaining project status reports, conducting risk and issue management planning, establishing stakeholder mapping and communication plans, and having a comprehensive understanding of the Braze platform this includes: marketing campaign and canvas setup, platform governance management, segmentation, channel activity (such as Push, Email, IAM's, Content Cards, and SMS), data processing (such as personalization through methods like Liquid), data management methodologies, and analytical reports. My role also requires an understanding on how to position Braze’s SDKs, APIs, and partner-based pipes for integration, and being able to direct and educate clients around these topics.