Eric Cunningham Email and Phone Number
Eric Cunningham work email
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Eric Cunningham personal email
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I consider myself a customer-centric and multi-tasking professional with demonstrated expertise in leading overall facets of customer experience/service management.While adding excellence and success to the organizations, I directed all business and customer service activities while delivering robust strategies to facilitate and ensure the fulfillment of corporate requirements. My peers know me for driving revenue enhancement by timely addressing and resolving customer issues and demonstrating strong interpersonal and complex problem-resolution skills.Some of the areas where I excel include: * Business Development * Strategic Planning & Execution * Communication & Contract Negotiation * Team Building & Leadership * Cross-functional Collaboration * Continuous Process Improvement * Brand AwarenessIn addition to the above, I am adept at contributing best practices to increase product adoption and customer satisfaction. Moreover, I am instrumental in maintaining updated knowledge of company products, new software, and systems to provide cost-effective services. My organization and soft skills include: * Proven success in mentoring and leading multiple teams to meet and exceed organizational goals. * Skilled in developing professional relationships and building consensus across multiple levels.While others take pride in meeting all standards set before them, my passion is for delivering service that goes beyond organizational expectations, creating a win-win scenario for everyone involved!
Table Trac, Inc.
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Director Of Customer SuccessTable Trac, Inc. 2017 - PresentMinnetonka, Minnesota, UsIn my present job, I boost brand awareness by developing brand vision, strategy, and standards across all platforms. I enhance business efficiency by deploying company-wide CRM processes for support and sales departments. I optimize customer, partner, and internal learning by arranging business processes. I guarantee on-time delivery of projects by collaborating with installation, development, and support teams. I deliver exceptional support to customers with marketing and casino performance reporting and analysis, as well as updating SOPs and internal control documents.Some of my proudest achievements in my present job include: * Improved company recognition by managing company presence at industry trade shows. * Increased business productivity by preparing sales materials and presentations. * Maximized employee development by establishing a training department strategy and learning materials. * Accelerated customer base by communicating with clients and implementing project implementation plans. * Generated sales and customers by authoring articles, press releases, and white pages.
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Project Manager | Remote Access Implementation Training LeadBlue Cross And Blue Shield Of Minnesota 2015 - 2017Eagan, Mn, UsDuring this tenure, I enriched employee performance by producing training materials and end-user documentation for training and support teams. I modified existing programs with Citrix platform by coordinating with application teams. I identified current and future project requirements by liaising with business leaders. I oversaw the integration of vendors to the new platform by devising equipment and training request processes. I resolved user experience concerns by cooperating with the project team.My key accomplishments include: * Led seamless execution of regular operations by delivering level 2 support for the Citrix environment. * Augmented personnel abilities by providing classroom training to 400 end-users across Minnesota on Citrix Thin Client installation and navigation. -
Business Analyst | Mobility Deployment TrainerHalliburton 2013 - 2015Houston, Texas, UsDuring this job, I uncovered and documented possible process gaps by conducting gap analysis while developing functional designs for identified defects or enhancements. I ensured a successful project transition by preparing the required training and documentation. I provided the software application support manual for project transition and finished the final content validation for end-user training materials. I used change management to adopt BattleRed's business procedures. I recruited and mentored subject matter experts for applications and procedures.My key accomplishments include: * Streamlined current business processes by engaging with the area and local management. * Solved end-user behaviors and software issues by organizing classroom training across U.S. and Canada. * Optimized operational proficiency by offering level 2 help desk support on multiple applications over the phone. * Met business objectives by training over 10K people in North America on iPhones and proprietary applications. -
Event Training Manager | National Retail Training Manager | Regional Training ManagerMotorola Mobility (A Lenovo Company) 2010 - Jan 2013Chicago, Illinois, UsDuring this time period, I ensured smooth workflow by mentoring sales associates and management on features and sales positioning of wireless devices while coaching newly hired sales associates. I conducted effective new product launches by partnering with client sales and marketing teams. I amplified brand recognition by representing Motorola at industry trade shows and corporate events. I promoted informed decision-making by obtaining competitive insight and crafting weekly reports for the client sales team.My key achievements include: * Increased business profitability by arranging and leading product demonstration events for groups of 200+ people. * Propelled efficiency for seeded devices by building innovative processes. * Boosted sales and product awareness by formulating in-store product demonstrations.
Eric Cunningham Skills
Eric Cunningham Education Details
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University Of North DakotaSociology
Frequently Asked Questions about Eric Cunningham
What company does Eric Cunningham work for?
Eric Cunningham works for Table Trac, Inc.
What is Eric Cunningham's role at the current company?
Eric Cunningham's current role is Client Relationship Management | Training & Development | New Client Acquisition | Customer Satisfaction & Retention | Project Management.
What is Eric Cunningham's email address?
Eric Cunningham's email address is er****@****ail.com
What schools did Eric Cunningham attend?
Eric Cunningham attended University Of North Dakota.
What skills is Eric Cunningham known for?
Eric Cunningham has skills like Training, Sales, Management, Customer Service, Account Management, Team Building, Employee Training, Customer Satisfaction, Interviews, Team Leadership, Customer Retention, Recruiting.
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