Eric Cunningham Email & Phone Number

Minnetonka, Minnesota, Us

In my present job, I boost brand awareness by developing brand vision, strategy, and standards across all platforms. I enhance business efficiency by deploying company-wide CRM processes for support and sales departments. I optimize customer, partner, and internal learning by arranging business processes. I guarantee on-time delivery of projects by collaborating with installation, development, and support teams. I deliver exceptional support to customers with marketing and casino performance reporting and analysis, as well as updating SOPs and internal control documents.Some of my proudest achievements in my present job include: * Improved company recognition by managing company presence at industry trade shows. * Increased business productivity by preparing sales materials and presentations. * Maximized employee development by establishing a training department strategy and learning materials. * Accelerated customer base by communicating with clients and implementing project implementation plans. * Generated sales and customers by authoring articles, press releases, and white pages.

Eagan, Mn, Us

During this tenure, I enriched employee performance by producing training materials and end-user documentation for training and support teams. I modified existing programs with Citrix platform by coordinating with application teams. I identified current and future project requirements by liaising with business leaders. I oversaw the integration of vendors to the new platform by devising equipment and training request processes. I resolved user experience concerns by cooperating with the project team.My key accomplishments include: * Led seamless execution of regular operations by delivering level 2 support for the Citrix environment. * Augmented personnel abilities by providing classroom training to 400 end-users across Minnesota on Citrix Thin Client installation and navigation.

Houston, Texas, Us

During this job, I uncovered and documented possible process gaps by conducting gap analysis while developing functional designs for identified defects or enhancements. I ensured a successful project transition by preparing the required training and documentation. I provided the software application support manual for project transition and finished the final content validation for end-user training materials. I used change management to adopt BattleRed's business procedures. I recruited and mentored subject matter experts for applications and procedures.My key accomplishments include: * Streamlined current business processes by engaging with the area and local management. * Solved end-user behaviors and software issues by organizing classroom training across U.S. and Canada. * Optimized operational proficiency by offering level 2 help desk support on multiple applications over the phone. * Met business objectives by training over 10K people in North America on iPhones and proprietary applications.

Chicago, Illinois, Us

During this time period, I ensured smooth workflow by mentoring sales associates and management on features and sales positioning of wireless devices while coaching newly hired sales associates. I conducted effective new product launches by partnering with client sales and marketing teams. I amplified brand recognition by representing Motorola at industry trade shows and corporate events. I promoted informed decision-making by obtaining competitive insight and crafting weekly reports for the client sales team.My key achievements include: * Increased business profitability by arranging and leading product demonstration events for groups of 200+ people. * Propelled efficiency for seeded devices by building innovative processes. * Boosted sales and product awareness by formulating in-store product demonstrations.