Strategic Production Support Oversight: Proficiently oversee the production support activities of critical systems, ensuring the continuous availability and reliability of services. Focus on aligning support objectives with the organization's strategic goals to minimize disruptions and enhance operational efficiency.Resource Management: Skillfully manage resources within the production support team to maintain seamless operations. Allocate personnel effectively, ensuring that the right skills are deployed for timely issue resolution and optimal system performance.Incident Management and Resolution: Lead the team in efficiently managing incidents, identifying root causes, and implementing resolutions to maintain system stability. Prioritize incident response to minimize downtime and maximize operational uptime.Proactive Issue Prevention: Establish robust processes for proactive issue detection and prevention, minimizing system disruptions, and enhancing long-term system reliability. Implement strategies to identify potential problems before they impact operations.Service Level Agreement (SLA) Compliance: Ensure that production support services consistently meet or exceed SLAs, aligning support processes with service-level objectives to maintain a high standard of service.Cross-functional Collaboration: Foster collaboration with development, QA, and other teams to streamline issue resolution and improve system performance. Facilitate effective communication and shared understanding of support goals and requirements.Client Satisfaction: Maintain strong client relationships, ensuring that clients receive prompt, high-quality support. Strive to provide exceptional service, exceeding client expectations and fostering trust and satisfaction.

Managed In-House Development Projects for SG and HK Branches: - Spearheaded and managed the in-house development of projects catering to the specific needs of both SG and HK branches. - Ensured the seamless execution of tasks and allocation of resources to guarantee the uninterrupted progress of projects.Project Requirements Analysis and Functional Specifications: - Conducted comprehensive analysis of project requirements, collaborating with stakeholders to define clear project objectives. - Developed detailed functional specifications to guide the project development team in meeting specific business needs and goals.System Integration Testing (SIT) and User Acceptance Test (UAT) Leadership: - Assumed leadership in overseeing and conducting both System Integration Testing (SIT) and User Acceptance Testing (UAT) phases to ensure the integrity and reliability of the developed systems.Source Code Peer Review and Quality Assurance: - Conducted rigorous peer reviews of source code to maintain high coding standards, identify issues, and ensure code quality. - Guided and facilitated quality assurance processes to uphold the integrity and functionality of projects.Managed and contributed to the successful delivery of several key projects, including: - FASTER Payment (FPS) Hong Kong: Overseeing and ensuring the successful implementation of the FPS project in Hong Kong, catering to the evolving payment landscape. - Global eBanking: Managed the development of the Global eBanking platform to enhance the banking experience for customers. - New MAS610 Reporting: Led the project that focused on compliance with the Monetary Authority of Singapore's (MAS) regulatory reporting requirements. - FusionBanking Midas: Managed the development of the FusionBanking Midas system, Optimizing core banking operations.

- Analysed project requirements and review functional specifications - Developed enhancements and provides fixes on issues encountered- Managed and supported SIT, UAT and Production ImplementationProjects: Bill Payment System for Vietnam, Local Clearing Giro for SingaporeTechnologies: Aldon, Control-M, AS400, LCG, BPS

- Managed Software Integration Test (SIT) and User Acceptance Test (UAT)- Lead the quality assurance of the programs to ensure that the users’ requirement is in line with the functional and technical specification- Gathered and analysed users’ requirement for the new and existing banking products- Developed CL, RPG and SQL programs in IBM AS400 EnvironmentProject: Remittance Automation of SWIFT Messages and EBankingProducts: FusionBanking Midas, SWIFT, MMM

- Implemented Eco Global's Midas Operational Report (MORE) and Extract application in UniCredit Singapore and SOAP API Application for General Ledger Journal Entries of MidasPlus 1.4 in Landesbank Baden-Württemberg. - Developed codes and maintained programs for HKMA and MAS regulatory reports requirement. Worked with Business Analysts to ensure that the bank's requirements is in line with the application's design.

- Mentored peers and conducted several trainings about FusionBanking Midas framework and functionalities. - Analyzed functional and technical cases and provided a resolution to JAVA and RPG related errors reported by Midas R4 and FusionBanking Midas clients. - Developed emergency fixes for critical and urgent cases. Provided Level 2 and Level 3 support. It includes issue triaging, analysing cases, fixing and fix deployment.