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An ICT professional with 17+ years of proven expertise in support and optimizing performance of hardware and software; including installation, configuration and preventative maintenance. Resolved network connectivity issues, provided onsite and remote support with effective troubleshooting, achieving efficient issue resolution with maximum customer satisfaction.INFRASTRUCTURE & NETWORKS► ITIL Foundation certified with 13 years applying ITIL practices in IT Service Management (ITSM).► 10 years in Lvl 2 and 3 years in Lvl 3 with 12+ years as an escalation point for complex problems.Specialist in network provisioning, Palo Alto firewall admin, monitoring network performance and problem resolution.► 13 years’ experience in systems and desktop engineering in the upgrade, installation and management of MS Exchange, AD, SCCM, VMware, vSphere, Hyper-V, XenDesktop VDI and Sharepoint.► Cisco certified with experience in IoT, WAN, LAN, VLAN, MPLS-VPN, IP Networking, Ethernet, ASA, ADSL, ISDN, 4G/5G, Satellite, Microwave link, wireless projects with up to 90 sites.► 13 years in UC and IP Telephony/VoIP, having worked with Mitel, Polycom, Cisco, Skype for Business, IM, video conferencing and PABX.SYSTEMS ADMINISTRATION & SUPPORT► 15 years engaging external customer stakeholders to C Suite, Project Managers & Directors, GMs, Suppliers/Partners, Account Managers, Consultants, Senior Managers and DevOps Engineers.► 15 years working with vendors including Cisco, Palo Alto, Aruba, CradlePoint, Citrix, Microsoft, Telstra, NetScout, Solarwinds, Sinefa, Polycom, Ubiquiti, Wave1, Toshiba, Dell, HP, Ricoh, Fuji-Xerox, Blackberry, Apple, Android and APS.► Designed solutions and chartered decommissioning plans, implemented process/system optimisation and best practice definition.► 15 years in systems administration and support including Windows XP, 7, 8.1, 10, Server 2003, 2008, 2012, 2016 and Active Directory, Exchange, SCCM, Teams, Skype for Business / Lync and Office 365.
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Network AdministratorJohn HollandPerth, Wa, Au
Ed Ho Skills
Frequently Asked Questions about Ed Ho
What company does Ed Ho work for?
Ed Ho works for John Holland
What is Ed Ho's role at the current company?
Ed Ho's current role is Network Administrator.
What is Ed Ho's email address?
Ed Ho's email address is ed****@****.com.au
What are some of Ed Ho's interests?
Ed Ho has interest in New Technologies, Paintballing, Cycling.
What skills is Ed Ho known for?
Ed Ho has skills like Microsoft Office, Project Management, Microsoft Exchange, Active Directory, Ms Project, Construction Safety, Windows 7, Windows Server, Blackberry, Iphone Support, Android, Cisco Routers.
Who are Ed Ho's colleagues?
Ed Ho's colleagues are Judy Li, Chris Tobin, David Kim, Jay Budd, Janice Chong, Harry Mullins, Jake Tobin.
Not the Ed Ho you were looking for?
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Edward Wing Yeung Ho
Melbourne, Vic -
1optus.com.au
3 +611333XX
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