customer face to face, dealing with the correspondence, email, complaint from solicitors, tenant, leaseholders, free holders, and from other local government to provide excellent.fast track, reception,customer service advise to the relevant department, rent, housing, education, service charge, correspondence received from the front counter.using anite system to provide excellent and faster way to respond to the customer request as well as using employ portal(one service) system.Assess and calculators the costumer of housing benefit and council tax, then raised to higher department.Respond to internal emails from staff and managements.

Interviewing the customer face to face, dealing with the correspondence, email, complaint, from solicitors, tenant, leaseholders, free holders, and from other local government, As will working on rotate some days fast track, reception to direct the customer to the relevant department, rent, housing, education, service charge, repair, homeless unite,Some days working in the back office to deal with the correspondence we received from the front counter I use the anite system, employ portal(one service) system. Assess and calculators the costumer of housing benefit and council tax, then raised to higher department to accept or decline after checking the costumers documentation, Respond to internal emails from staff and managers.

Dealing with entire correspondence sent to London borough of Lambeth, and prepared then scan and indexed, After scan we need to index single document via anite system, one serve system, as will adding note for each document has been indexed.Dealing with the daily mails and sorted to different groups, cashing the received cheques from leaseholders, free holders, tenants, and solicitors.Dealing with received correspondence from internal staff and eternal customers. Respond to received email from other local government, solicitors, legal advice, tenants, lease and freeholders, Send application form to both tenant and leaseholders, as will to solicitors upon request.Scan entire application forms received back from customers and mach mores

Director

I use to deal with tenant face to face, singing new tenancy contract, neighbour nuisance, correspondence to tenant, weekly surgery at the housing area office to dealt and resolve the tenant matter Ex adding or removing tenancy, change of circumstance like new borne, children adding or moving to tenancy, permission to change or terminate the tenancy.Issuing parking permit, renewal, change vehicles, Raised repair to the contractors then arrange appointment to tenant, Rent payment, solve the rent issues.Arrange appointment for housing officers, housing benefits, housing council Tax officers, rent officers, caretakers, repairs inspection for survivors officers and more.I dealt with applications form Ex tenant application forms checking, housing benefit application forms, adding people to tenancy, housing transfer form, service charge, section 20 forms, parking permit application forms, Advising tenant and customer of repair, free holders, right to buy, rent, tribunal, parking, housing benefit, council Tax , leaseholders, Nuisance, all sort of permission internal and external of the tenant permission.

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