Ed B. Email & Phone Number

• Administrator of payroll & HR systems Ultipro, SABA, Jobvite, etc• Manage security of applications• Subject matter expert of payroll & HR systems• System configuration and customization• Creation and maintenance of BI reports via Cognos• Management of interface feeds• Change management • Provide stakeholders with ideas of system improvements• Version release administrator

Markham, Ontario, Canada

• Provide application support to end users• Extensive knowledge of Yardi across all platforms (Voyager, Core, Senior Housing, CRM, EHR, Constructions, Maintenance, Admin)• Application subject matter expert for all applications including clinical, finance, payroll, CRM, Microsoft (ex. Yardi, PCC, MOHLTC, Maintenance Care, Ultipro, Cherwell, Cognos, Goldcare, etc)• Manage databases and all change requests to all applications • Implemented new applications such as new payroll… Show more • Provide application support to end users• Extensive knowledge of Yardi across all platforms (Voyager, Core, Senior Housing, CRM, EHR, Constructions, Maintenance, Admin)• Application subject matter expert for all applications including clinical, finance, payroll, CRM, Microsoft (ex. Yardi, PCC, MOHLTC, Maintenance Care, Ultipro, Cherwell, Cognos, Goldcare, etc)• Manage databases and all change requests to all applications • Implemented new applications such as new payroll application (Ultipro), finance application (Yardi Finance), Sharepoint • Yardi system owner for all configurations and changes• Created a knowledge base for both the IT team and a knowledge base for end users• Manage all security roles to all applications• Vendor Management• System and workflow design Show less

Markham, Ontario, Canada

• Build, Lead, Coach a team of Service Desk analysts and Identity Access Admins• Recruitment of new team members • Vendor management for hardware and managed services in which negotiated a lower price point for hardware saving the organization thousands on hardware cost • Oversee the daily IT operations for the entire organization across 70 locations• Project management in which deployed Avaya IP Office to HQ and 5 locations converting them from PRI to SIP saving the… Show more • Build, Lead, Coach a team of Service Desk analysts and Identity Access Admins• Recruitment of new team members • Vendor management for hardware and managed services in which negotiated a lower price point for hardware saving the organization thousands on hardware cost • Oversee the daily IT operations for the entire organization across 70 locations• Project management in which deployed Avaya IP Office to HQ and 5 locations converting them from PRI to SIP saving the organization thousands on telephony cost• Project management of IT related services• Manage weekly, monthly, quarterly KPI and trend reports • Escalation point for all Service Desk and IT escalations• Member of Change Management Committee• Management member of the Joint Health and Safety Committee • Implemented a new contact centre system to the Service Desk creating transparent real time statistics of the Service Desk including call stats, ticket stats, and network monitoring across all locations• Implemented user survey module within the ticketing system to improve user satisfaction from 7.1 to 9.55 out of 10 • Administration of Service Desk ticketing system• Created and managed a knowledge base for both Service Desk Analysts and Users • System documentation management Show less

Markham, Ontario, Canada

• Provide application support to end users• Extensive knowledge of Yardi across all platforms (Voyager, Core, Senior Housing, CRM, EHR, Constructions, Maintenance, Admin)• Application subject matter expert for all applications including clinical, finance, payroll, CRM, Microsoft (ex. Yardi, PCC, MOHLTC, Maintenance Care, Ultipro, Cherwell, Cognos, Goldcare, etc)• Manage databases and all change requests to all applications • Implemented new applications such as new payroll… Show more • Provide application support to end users• Extensive knowledge of Yardi across all platforms (Voyager, Core, Senior Housing, CRM, EHR, Constructions, Maintenance, Admin)• Application subject matter expert for all applications including clinical, finance, payroll, CRM, Microsoft (ex. Yardi, PCC, MOHLTC, Maintenance Care, Ultipro, Cherwell, Cognos, Goldcare, etc)• Manage databases and all change requests to all applications • Implemented new applications such as new payroll application (Ultipro), finance application (Yardi Finance), Sharepoint • Yardi system owner for all configurations and changes• Created a knowledge base for both the IT team and a knowledge base for end users• Manage all security roles to all applications• Vendor Management• System and workflow design Show less

Mississauga, Ontario, Canada

• Provide 2nd line hardware & software support to Specialty Pharmacies and nursing homes• Project leader of hardware & eMAR software deployments for nursing home facilities across Canada• Train level 1 helpdesk agents and new team members of eMAR & pharmacy software• Support pharmacy & nursing homes with 3rd party eMAR software (PCC,Catalyst,Medecare)• Onsite support across Canada for new eMAR deployments at both nursing home & pharmacy• Carry Blackberry to provide after… Show more • Provide 2nd line hardware & software support to Specialty Pharmacies and nursing homes• Project leader of hardware & eMAR software deployments for nursing home facilities across Canada• Train level 1 helpdesk agents and new team members of eMAR & pharmacy software• Support pharmacy & nursing homes with 3rd party eMAR software (PCC,Catalyst,Medecare)• Onsite support across Canada for new eMAR deployments at both nursing home & pharmacy• Carry Blackberry to provide after hours support 24/7• Support both Integrated and Non-Integrated software• Resolution of support tickets received via BMC Remedy System• Train nursing staff on eMAR and hardware peripherals• Work closely with Vendors to resolve escalated issues• Work closely with Director of Care and Executives through entire deployment of hardware and software applications to nursing home facilities Show less

Toronto, Ontario, Canada

• Provide 2nd line hardware and software support to both pharmacies nursing home facilities• Provide on-site support when needed to pharmacies and nursing facilities• User Acceptance Testing of application’s and hardware prior to deployment to nursing facility• Remote Support when needed for after-hours support • Provide training to both pharmacy and nursing staff of new hardware and software applications

Nursing Science

Education record