Ed Babineau Email & Phone Number

United States

Roswell, Georgia, United States

Alpharetta, Ga

Supporting HPE clients using Salesforce and supply chain management.

Alpharetta, Ga

ACHIEVEMENTS• Successfully led multiple projects from requirements gathering to go-live implementation or upgrade of the Enterprise and Vantage products– liaising with client reps, internal members and third-party vendors for custom interfaces• Achieved perfect 10 out of 10 scores on over 95% of client satisfaction surveys ensuring clients became ADP promoters• Regularly conducted 5 - 7 projects simultaneously using strong organization and time management skills • Hired as an Upgrade Specialist I in 2005, promoted to Implementation Consultant II in Jan 2009 and then promoted to Implementation Consultant III in Jan 2013ACTIVITIESGathered client stakeholder requirements, and created related documentation • Reviewed requirements with Development team to define possible configurations • Performed software demonstrations and conducted Q&A sessions and training exercises at client sites or remotely using MS Office Live Meeting, Bomgar or Webex, MS PowerPoint and Excel • Hosted client meetings to review open issues • Provided regular status reports to Delivery Managers • Utilized SQL Server Management Studio (SSMS) and TOAD to run queries and perform database administration tasks such as imports, backups and restores, performance tuning and security updates • Connected to client PC’s to resolve issues, assist with setup, report creation and provide additional training • Created tickets using Siebel CRM, CA Service Desk, Dimensions and Clarify software to track issues • Guided clients through User Acceptance Testing (UAT) prior to “go-live” into Production • Monitored batch processes during go-live. Troubleshot and resolved issues with support team • Performed software upgrades and data conversions remotely for the in-house data center using Citrix • Mentored and trained less experienced team members through shadowing and coaching • Traveled to client sites to install or upgrade client applications and populate database servers

Alpharetta, Ga

ACHIEVEMENTS• Successfully mentored and trained new consultants for installations at customer locations and troubleshot all application issues on remote systems utilizing VPN tunnels and Citrix connections• Performed product demonstrations and training at trade conventions and customer sites• Promoted to Senior Technical Consultant in Jan 2002, relocating from Sungard Asset Management Systems, MAACTIVITIESMentored and trained new consultants for installations at customer locations utilizing MS Windows Server 2003, Intersystems Cache, SQL Server 2000, and the SunGard AddVantage web-based application providing financial institutions the ability to manage assets and give customers internet access to account information and transactions • Administered and supported database backups, delivery of pricing and trade files, cluster server administration, benchmark testing, service pack applications, patches, and hardware and software upgrades

Cambridge, Ma

ACHIEVEMENTS• Successfully formulated hardware and software configurations for client systems, customized for expected usage• Oversaw successful migration of customer data to SQL server or Cache server platformsACTIVITIESTraveled to customer locations to perform installations and upgrades of the SunGard AddVantage application, MS SQL server and InterSystems Cache database software • Performed internal network intrusion testing and vulnerability assessments • Documented installation and troubleshooting procedures for installation teams and customer support staff • Trained the SunGard Technical Support personnel in all applicable procedures

Bachelor'S Degree, Technical Management

Associate'S Degree, E-Commerce/Electronic Commerce

Computer Career Programs

Activities and Societies: Microsoft Windows NT / Internet Information Server Certificate Program 473 hours of intensive classroom.