Msp Practice Lead
Current
Aug 2024 - Present
AeroLeads people directory · profile
Eduard Bahdanau Email & Phone Number
MSP Practice Lead | IT Governance, Managed Services, Customer Support
at
OLSYS
LinkedIn matched
✓ Verified Jun 2026
3 data sources
Profile completeness 86%
Current company
Role
MSP Practice Lead | IT Governance, Managed Services, Customer Support
Location
Poznań, Wielkopolskie, Poland
Who is Eduard Bahdanau? Overview
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Quick answer
Eduard Bahdanau is listed as MSP Practice Lead | IT Governance, Managed Services, Customer Support at OLSYS, based in Poznań, Wielkopolskie, Poland. AeroLeads shows a matched LinkedIn profile for Eduard Bahdanau.
Eduard Bahdanau previously worked as MSP Practice Lead at Olsys and IT Consultant at Self-Employed. Eduard Bahdanau holds Master'S Degree, Management from Institute Of Business Technologies.
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Email format at OLSYS
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OLSYS
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Profile bio
About Eduard Bahdanau
As the Head of Managed Services at Exadel, I led the development and delivery of a new capability that offers end-to-end IT solutions for various clients across different industries. I have over 15 years of experience in IT management, technical support, and customer service.My mission is to build and lead high-performing teams that provide reliable, efficient, and scalable IT services that meet and exceed customer expectations. I excel in effective and positive communications, and I leverage my skills in processes optimization, costs reduction, and quality improvement. I am passionate about making customers happy and loyal, and I continuously seek new opportunities to learn and grow in my field.
Current workplace
Eduard Bahdanau's current company
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11 roles
Eduard Bahdanau work experience
A career timeline built from the work history available for this profile.
It Consultant
Current
Self-Employed
Jul 2023 - Present
Director Of It
Nov 2023 - Sep 2024
Head Of Managed Services
Built from the very scratch Exadel's Managed Services capability by:- working with marketing to develop the value proposition, promotional materials, capability presentation templates;- cooperating with the sales and account management teams to build a pipeline of potential customers offering and pitching Exadel's proposals in the area;- upskilling the.
Oct 2021 - Jul 2023
Sre Team Lead
Built and led the 24/7 SRE (L2/L3) team of specialists based in different time zones (GMT+1 to GMT+7) for the one of the 10 most successful YCombinator companies with $1B+ revenue, that is trusted by 7,000+ brands to ship orders across US, UK, EU, Canada, and Australia.Reached 10/10 NPS by great Team coordination and continuous delivery of the.
Oct 2021 - Jul 2022
Head Of Maintenance And Technical Support
Built from the very scratch and led the 24/7 support (L2/L3) and maintenance team for the new business direction in the biggest telecommunication company in Belarus with 51% of mobile services market share and $0.5B+ revenue.In 2 years helped the company to increase its cloud market share from 0% to 16%.Held the accessibility of the infrastructure at the.
Oct 2019 - Oct 2021
Director Of It
Managed all of the IT activities in the one of the leading audit companies in Belarus (2nd place by revenue in 2017) and a part of the one of the biggest world audit networks (5th place). Developed DRP, IT part of BCP, retention and security policies.Was responsible for IT budgeting.Deployed the internal Wi-Fi network complying all the necessary security.
Mar 2017 - Sep 2019
It Manager
Led the IT department in international R&D and industrial company with revenue close to $15M. Increased the accessibility of the IT services from approximately 80% to 99.95%.Optimized IT budget and reduced it to 20%.Transferred all of the critical services (AD, DNS, Mailserver, ERP) to the virtual infrastructureDeveloped KPI metrics for the IT.
Jun 2013 - Mar 2017
Head Of It
Built IT audit process in company from the very scratch after the separation of the company from KPMG.Developed IT audit questionnaire.Developed the IT audit approach, based on the best ISACA practices.Took part in IT audit sessions.Prepared reports for the auditors to evaluate the probability of data damage or fraud.Transferred most critical services to.
Feb 2011 - May 2013
Head Of Client Service
First Number
Built Customer Service processes in young, fast growing IT outsourcing company.Helped the company to expand its client base up to 100%.Implemented ITIL standards for the company's internal processes and for 3 clients.Held client satisfaction at the 95% level.
Nov 2008 - Jan 2011
Head Of Technical Support
Atlant Telecom
In 3 years grew up to be the first technical support specialist in the company to the head of department.Built and led L1 and L2 support teams, developed team KPI, implemented ITIL principles.
May 2002 - Aug 2008
2 education records
Eduard Bahdanau education
Master'S Degree, Management
Institute Of Business Technologies
Bachelor'S Degree, Software Engineer
Belaruski Nacyjanal'Ny Tehnièny Universitet
FAQ
Frequently asked questions about Eduard Bahdanau
Quick answers generated from the profile data available on this page.
What company does Eduard Bahdanau work for?
Eduard Bahdanau works for OLSYS.
What is Eduard Bahdanau's role at OLSYS?
Eduard Bahdanau is listed as MSP Practice Lead | IT Governance, Managed Services, Customer Support at OLSYS.
Where is Eduard Bahdanau based?
Eduard Bahdanau is based in Poznań, Wielkopolskie, Poland while working with OLSYS.
What companies has Eduard Bahdanau worked for?
Eduard Bahdanau has worked for Olsys, Self-Employed, Yodezeen, Exadel, and Mts Group.
How can I contact Eduard Bahdanau?
You can use AeroLeads to view verified contact signals for Eduard Bahdanau at OLSYS, including work email, phone, and LinkedIn data when available.
What schools did Eduard Bahdanau attend?
Eduard Bahdanau holds Master'S Degree, Management from Institute Of Business Technologies.
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