Ed Baklor work email
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Ed Baklor personal email
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Ed Baklor phone numbers
Successful former Disney/WestJet/JetBlue Executive with solid business foundation focused on Operational Excellence and Guest Experience. Creates and drives vision for reinventing mature businesses as well as launching new ones. Strong analytical skills with proven ability to build a corporate culture focused on team success. Passion for leadership excellence, maximizing relationship skills to motivate diverse teamsSeeking Board PositionsChair Grants Committee - JetBlue FoundationFeatured presenter - Customer Experience of the Future at 2022 Future Travel ExperienceModerator - 2023 Future Travel Experience Customer Experience Evolution
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Founder And LeaderService Is Bak, LlcFrederick, Md, Us
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Board AdvisorOneimaging Mar 2023 - PresentMiami, Florida, Us -
Founder And LeaderService Is Bak, Llc Jan 2023 - PresentConsulting and advisory services inspiring organizations to deliver operational excellence focused on outstanding Customer/Guest service. Seeking Board positions to leverage my 30+ years at the Executive level with Disney, Rocky Mountaineer, WestJet, redevelopment of LaGuardia Airport and JetBlue.
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MentorCeresa Jan 2023 - PresentAustin, Texas, UsThe Ceresa Mentor community is an exclusive, vibrant community of growth-minded leaders around the world. Members join by invitation-only and they support a new generation of global and diverse leaders on a volunteer basis -
Partner Travel Leisure HospitalityTrue Search Sep 2023 - Aug 2024Haddonfield, Nj, UsTravel Leisure and Hospitality Executive Talent Advisory -
Head Of Customer Care And ProgramsJetblue Jul 2021 - Dec 2022Long Island City, New York, UsTransformed Customer Service interactions while Leading 2,800 JetBlue and contract Customer Support call center agents, 6,000 flight attendants, the full Customer Experience Technology Strategy and Hospitality vision. Reporting to President and COO, joined the Senior Leadership Team responsible for overall Corporate focus and strategy.Recognized as industry leader on future of seamless Customer Experience - featured speaker at international events. -
Vice President Inflight ExperienceJetblue Jan 2019 - Jul 2021Long Island City, New York, UsReporting to Head of Customer Experience, leading over 5,500 Inflight Crew on more than 1,000 flights daily providing safe industry leading Customer Service. Drove innovative enhancements winning back the JD Powers award. Launched award winning transatlantic Customer experience
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Chief Commercial Officer - LaguardiaVantage Airport Group Nov 2016 - Dec 2018New York, Ny, UsLeading teams transforming the Commercial, Marketing, Communications and Guest Experience taking LaGuardia Terminal B through a $5B Public Private Partnership to deliver a world class terminal for millions of travelers. Worst to best development project, winning multiple worldwide airport service awards. -
Senior Vice President - Guest ExperienceWestjet May 2015 - Oct 2016Calgary, Alberta, CaLeading over 8,000 team members - talented teams in Guest Services/Airports, In Flight (including on board Food and Beverage product), Contact Center, Guest Research, Guest Relations and Guest Experience. Creating a seamless stress free Guest experience for millions of WestJet Guests.Industry speaker at International events regarding seamless Guest service. -
Vice President Guest ServicesWestjet Oct 2012 - May 2015Calgary, Alberta, CaLead team of 2,500 WestJet employees and over 1,500 contractors to deliver world class Guest Service in 90 airports worldwide. Also responsible for all Cargo Sales and Services as well as the Guest Experience team. Executive sponsor for productivity efforts driving significant cost reductions throughout WestJet.
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Executive Vice PresidentRocky Mountaineer 2010 - Oct 2012Vancouver, Bc, Ca -
Senior Vice PresidentSage Hospitality Resources/Coco Key Water Resorts May 2009 - Nov 2010
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Senior Vice PresidentWalt Disney Company Mar 2006 - Mar 2009Responsible for launching Disney's new immersive family tour business- Adventures by Disney. Worldwide trips for small groups developed and operated by Disney. Complete responsibility for creating itineraries, execution of product, strategic planning, sales, marketing and all HR and Finance functions.
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Vice President AlliancesThe Walt Disney Company May 2005 - Mar 2006Burbank, Ca, UsCorporate Alliance negotiations and account management -
Vice President Downtown DisneyThe Walt Disney Company May 2002 - Apr 2005Burbank, Ca, UsFull P & L responsibility. Over 6,000 employees. 120 acre R D & E including Disney branded retail and F&B, 7 nightclubs, Virgin Megastore, House of Blues, Cirque du Soleil, etc.
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Resort Hotel OperationsThe Walt Disney Company Apr 1997 - May 2002Burbank, Ca, UsGeneral Manager Disney's Caribbean Beach Resort 1997-1998General Manager Disney's Boardwalk Resort 1998 - 2000Director Resort Room Operations (all properties) 2000 - 2002
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General Manager - EpcotThe Walt Disney Company Oct 1995 - Apr 1997Burbank, Ca, Us
Ed Baklor Skills
Ed Baklor Education Details
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Cornell UniversityHotel General Manager Program -
American University
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American University - Kogod School Of BusinessFinance
Frequently Asked Questions about Ed Baklor
What company does Ed Baklor work for?
Ed Baklor works for Service Is Bak, Llc
What is Ed Baklor's role at the current company?
Ed Baklor's current role is Founder and Leader.
What is Ed Baklor's email address?
Ed Baklor's email address is ed****@****mac.com
What is Ed Baklor's direct phone number?
Ed Baklor's direct phone number is +140344*****
What schools did Ed Baklor attend?
Ed Baklor attended Cornell University, American University, American University - Kogod School Of Business.
What skills is Ed Baklor known for?
Ed Baklor has skills like Leadership, Management, Strategic Planning, Customer Service, Team Building, Team Leadership, Time Management, Finance, Strategy, Sales, Marketing, Hospitality Industry.
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