Ed Ballard Email & Phone Number

Indianapolis, Indiana, United States

Indianapolis, Indiana Area

• Manage electronic and hardcopy validation documents in regulated environment.• Retrieve documents in timely manner for audits.• Add, update documents to Regulus/Syncade system.• Use ServiceNOW to request training on new and updated SOPs.• Verify documents once entered into Documentum.• Sort and box files for offsite storage.

Indianapolis, Indiana Area

I provide Tier II support for Documentum 6.7 and 7.1. I also assist Tier 3 and the vendor with research. I perform test scripts with Quality Center,recover documents,run SQL/DQL queries and perform routine maintenance.

Indianapolis, Indiana Area

I created and deleted eRoom collaboration web sites, provided emergency and routine server maintenance, troubleshot issues with access to business-critical statistical documents (SAS),,managed hundreds of eRoom accounts and requested Documentum accounts and facilitated online collaborations between internal and external business partners.

Provided PC/LAN support in a Windows 95/2000 environment to thousands of internal customers globally. Also supported Lotus Notes, Office, and IPASS, network printers, and basic hardware troubleshooting.