Ed Bennett

Ed Bennett Email and Phone Number

Director - Customer Operations, Solutions and Client Delivery @ Fusion CX (acquired Sequential Technology International)
Denver, CO, US
Ed Bennett's Location
Denver Metropolitan Area, United States
Ed Bennett's Contact Details

Ed Bennett personal email

n/a
About Ed Bennett

Experienced global leader who couples business, technology and leadership experience to build top-and bottom-line value. Expertise spans large-scale program and account management, implementation, business operations, infrastructure planning/design/optimization; contract and customer success management, SLA development, process improvement and fiscal management.Leader with big-picture vision who spearheads critical corporate initiatives and maximizes growth of customer relationships.Proactive strategist skilled at resolving problems, negotiating, contracts, organizing cross-functional teams and delivering profitable results. Leverages understands client’s business, organizational structure and culture to best identify business opportunities.Skills and Specialties developed along the way: AccountabilityValue creationStrategic thinking, research, and analyticsBuy flow including order capture, provisioning and activation Customer success and team successService delivery and assurance, business intelligence creation and optimization Complex, large scale project managementDigital transformationProgram management/Project Management/Account ManagementTechnical salesBusiness process improvement, structured problem solving and automationNetwork architecture, planning and engineeringAsset optimization, revenue management and modelingM&A and decision supportAPI Integrations (B2B, E2B, C2B)Act the way you want to be, and you will be the way you act.

Ed Bennett's Current Company Details
Fusion CX (acquired Sequential Technology International)

Fusion Cx (Acquired Sequential Technology International)

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Director - Customer Operations, Solutions and Client Delivery
Denver, CO, US
Employees:
970
Ed Bennett Work Experience Details
  • Fusion Cx (Acquired Sequential Technology International)
    Director - Customer Operations, Solutions And Client Delivery
    Fusion Cx (Acquired Sequential Technology International)
    Denver, Co, Us
  • Sequential Technology International
    Experienced Global Leader, Customer Advocate, Proactive Strategist
    Sequential Technology International
    Denver Metropolitan Area
  • Sequential Technology, International
    Director - Customer Operations, Solutions And Client Delivery
    Sequential Technology, International Dec 2016 - Present
    Greater Denver Area
    Lead a team of 350+ employees providing order lifecycle management and automation fallout correction. Own lifecycle from sale, delivery through lifecycle management of digital transformations, B2B SaaS, PaaS, VoIP, Cloud, UCaaS, API and BPO portfolio of enterprise customers. Trusted advisor who consistently deliver a re-occurring $9-$15 MM book of business with >50% margin and exceptional customer Satisfaction scores.
  • Synchronoss Technologies
    Account Director -Business Development And Service Delivery
    Synchronoss Technologies May 2005 - Dec 2016
    Greater Denver Area
    Manage Service Delivery of SaaS solutions for Fortune 100 accounts with a $10-12M annual book of business.Owned post sale customer account/Program management support, projects and account life-cycle activitiesContract implementation, client onboarding, solution delivery and post production supportOptimization - Workforce managementBusiness development, and pre-sale support efforts for organic and inorganic growth opportunities up to E-LevelForecasting, monitoring, controls, reporting and reconciliation for project budgets Strategic and tactical planning that leads to concept, creation and presentation of business casesSLA, Process and standards development, cost modeling, revenue models, and key process indicators
  • Private Consulting
    Consulting//Expert Witness For Litigation
    Private Consulting 2003 - 2005
    Greater Denver Area
    Key player on two separate projects; One related to related to technology consulting, business development, strategic planning, brand management. The second related to corporate litigation support as an expert witness.
  • Dynegy/Dynegyconnect
    Vice President-Network Architecture, Planning And Engineering
    Dynegy/Dynegyconnect 2001 - 2003
    Teambuilder, network architecture, planning, engineering, asset management, M&A, capacity planning and traffic management• Principal architect for $1 billion US nationwide and metro optical transport holdings. • Collaboration: Co-chaired network architecture committee, M&A, exist strategy and execution.• Led a team of 240 in deployment of $300 million, 16K-mile fiber optic network; delivered in 8 months and 1% under budget.• Designed and built an $8 million technology center including lab, Operations center, Data center and OOS platforms. • Created capacity to add $375,000 MRR in 6 months while saving $20 million through operational improvements. Integrated 4 business locations to saved $1.5M
  • Extant
    Director Of Engineering
    Extant 1999 - 2001
    Greater Denver Area
    Holistic ownership of Network Architecture, Engineering, Planning, Technical M&A.Principal player in start-up company's growth from $500K to profitable exit, despite sharp industry downturn.Architect of 32-city ATM network; sourced joint venture/alliance partnerships; played key role in company sale.
  • Sprint
    Engineering Manager
    Sprint 1989 - 1999
    Leader of matrixed team of 30+ network design engineers, software developers, systems integrators, and project managers. Creation, presentation, and execution of ROI-based capital projects from up to $160 million for technical enterprise support, core, and edge networks. Collaboration projects: Call center in Kansas City’s historic 18th and Vine district, DARPA MAGIC consortium, large scale optical transport and switched networks.5X Quest for Excellent Award winner applying Critical Path Methodology

Ed Bennett Skills

Network Architecture Wireless Telecommunications Voip Vendor Management Saas Automation Software And Cloud Computing Solutions Device And Subscriber Activation Local Service Request And Access Service Request Automation Process Improvement Start Ups Service Delivery Cross Functional Team Leadership Data Center Call Centers Telephony Troubleshooting Management Networking Business Process Improvement Leadership Business Development Crm Integration Cloud Computing Mobile Devices Project Planning Contact Centers Software As A Service Service Level Agreements Outsourcing Xml

Ed Bennett Education Details

Frequently Asked Questions about Ed Bennett

What company does Ed Bennett work for?

Ed Bennett works for Fusion Cx (Acquired Sequential Technology International)

What is Ed Bennett's role at the current company?

Ed Bennett's current role is Director - Customer Operations, Solutions and Client Delivery.

What is Ed Bennett's email address?

Ed Bennett's email address is ed****@****oss.com

What schools did Ed Bennett attend?

Ed Bennett attended Kansas State University, Smnw.

What skills is Ed Bennett known for?

Ed Bennett has skills like Network Architecture, Wireless, Telecommunications, Voip, Vendor Management, Saas, Automation Software And Cloud Computing Solutions, Device And Subscriber Activation, Local Service Request And Access Service Request Automation, Process Improvement, Start Ups, Service Delivery.

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