Ed Berkowitz Email & Phone Number

As a facilitator and presenter, the goal is to help the dealer with both ground troops and management to understand that “sales is the transfer of enthusiasm”. Know your product, know your competition, know the process, know your client, and know yourself. In my previous role, I was a Mercedes-Benz and smart Retail Trainer for Automotive Retail Sales - Sales Consultant, Sales Manager, Business Manager, Lease Manager, Parts Manager, Training Director, General Sales ManagerWhile in that role of Mercedes-Benz and smart Retail Trainer for MBUSA I traveled within the Western Region, specifically SoCal (Orange County), AZ, NM, NV, HI, El Paso, TX, and St. George, UT. My travels took me all over the US Market as well for product launches, CSI education, soft skills and management level classes as well.I also facilitated Instructor Led Training classes at Mercedes-Benz and smart Centers within the Western Region and other facilities across the US. Utilization of Virtual Classes and live broadcast of smart Link Live for quick "hits" of information on a monthly basis.Facilitator of classes for product, competitive product, soft skills, management / leadership skills.Co-Lead / Lead Trainer for product launches of 2014 S-Class & CLA, 2015 C-Class & GLA, and 2017 E-Class.Creator, writer, performer of Mercedes-Benz Quick Tips (MBQT) videos for MBUSA personnel and dealer personnel. These 3-minute videos focus on one feature as a "how to do" or selling feature depending on that particular feature. For the library to view some of the videos, go to https://www.vimeo.com and search MBQT. Below are links to a few that you can simply copy and paste:https://vimeo.com/611116778 - seamless door handles for S-Class Gen V223 (a revisit)https://vimeo.com/489961239 - Emergency Trunk Releasehttps://vimeo.com/452400067 - PRE-SAFE Sound

Listed skills include Product Walk Arounds, Customer Satsifaction, Negotiation, Coaching, and 35 others.