Ed Bickmore's Location
Ballwin, Missouri, United States, United States
Ed Bickmore's Contact Details
Ed Bickmore work email
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Ed Bickmore personal email
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Ed Bickmore phone numbers
About Ed Bickmore
My goal is to help companies strategically leverage IT to compete in any industry. I do this by utilizing outside the box thinking and 15 years of versatile IT experience in engineering, project management, architecture, and management. I am detail oriented, highly motivated, excel under pressure, have strong managerial skills inspiring teams to strive relentlessly towards success. A true self-starter who has the ability to build relationships quickly with a diverse group of individuals at all levels, I also enjoy strategic collaboration, brainstorming, and mentoring.
Ed Bickmore's Current Company Details
Ed Bickmore Work Experience Details
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Sr. Manager Cloud ServicesTierpointSt. Louis, Mo, Us
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Director Cloud ServicesTierpoint Aug 2021 - PresentSt. Louis, Mo, Us• Manage Virtualization/Storage team (Vmware/Nutanix) that provide 24/7/365 support for hundreds of clients with hosted private cloud and multi-tenant cloud services. Manage Virtualization Services include VMware, vCloud Director, vSAN, VXRail, Cisco UCS, Nutanix AHV, Prism Element, and Prism Central. Storage under management include NetApp and Pure. • Manage OS teams, that provide 24/7/365 Linux and Windows support with additional services such as Active Directory and patching. • Manage DBA team, that provides 24/7/365 MS SQL, MySQL, MariaDB build and support services. • Manage Collaboration Application team that provide 24/7/365 O365 build and support services. • Manage remote resources across the US, and off-shore contractors. • Lead outage bridges, provide RCA’s, and manage client expectations. • Leverage ServiceNow tools to manage queues and reporting. • Expose risks and costs from technical debt and ticket data. • Advise, review, and approve new products, product tech architecture, and sales • Manage 3rd party support relationships. • Document and design process workflows, standards, and operating procedures. • Collaborate with peers to implement Day 2 support and security best practices. • Plan and design hybrid cloud products and support. • Research and educate on industry trends to prepare support teams for future products like containers and automation. • Meet with clients in person for QBRs, risks, architecture, best practices, and support.
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Manager Of Virtualization OperationsTierpoint Nov 2020 - Aug 2021St. Louis, Mo, Us
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Enterprise ArchitectWorld Wide Technology Apr 2020 - Aug 2020Maryland Heights, Missouri, UsWork with Business Analytics and Advisors group as an internal consultant. Provided technical advice to clients and their projects. -
Sr. Enterprise ArchitectTd Ameritrade Jul 2018 - Apr 2020Omaha, Ne, UsCollaborate with line of business leaders and architecture peers to help business and IT strategic alignment. Drive new technology evaluation and resolve technical debt. Manage and contribute to architectural groups that evaluate new project ideas and risks. Drive collaboration and roadmapping sessions and present them for various IT teams. Continuously develop the role of Enterprise Architecture. -
Sr. Manager Of Data CentersEnergizer Holdings Feb 2017 - Jul 2018St Louis, Missouri, UsManage Global Platform Team responsible for all Compute, Storage, and Cloud Infrastructure. Managed budgets, support contracts, SOW, Vendor contracts. Assisted Project Management in defining needed project tasks and resource reporting. Establishing the Architectural Review Board.• Key member for migrating to O365 and troubleshooting.• Managed monitoring tools review and upgrade plan.• Implemented persistent chat for Global Platform Team increase team collaboration. This also helped members around the globe stay up to speed on current day discussions and leave their own notes for the next team members. • Started creating Visio drawings of services to help get them documented.• Advisor on PMO reboot team.• Helped complete phase 1 of DR project. Then, helping to redefine requirements for Phase 2.• Took over failing project to migrate an acquisition into Energizer infrastructure. Users were successfully converted ahead of new deadline.• Managed global audit efforts. -
Infrastructure Solutions ArchitectScottrade Apr 2015 - Feb 2017Saint Louis, Mo, UsInvestigate current and emerging technologies to assess their strengths, weaknesses, and how the business can leverage them. Draft Visio drawings for project and support teams to help convey solutions. Review project artifacts and provide feedback. Play a key leadership role on enterprise projects. Work on complex projects to create architectural designs. Meet with the Architectural Review Board (ARB) to discuss projects, company direction, and innovation. Develop, review, and update reference architecture documentation following TOGAF and EA3 methods. Identify best practices, principles, architecture patterns, and anti-patterns. Work with vendors to validate the capabilities and caveats of their services.• Acted as Technical Project Manager and lead to build a performance testing environment.• Managed small critical projects to help avoid technology based service outages and overcome technical debt.• Drafted and planned for a new Agile/DevOps test environment with cloud integration.• Lead the build out of the HA solution for the company’s #1 project to replace the back office. Also redrafted all of the vendor’s design and installation documentation for HA. -
Sr. Manager Of It And Enterprise ApplicationsAnswers.Com Feb 2013 - Apr 2015St Louis, Missouri, UsSupported and managed all internal IT teams and services for 10 offices and remote users worldwide. Provided strategic direction for all enterprise applications. Planned and oversaw all technical aspects of office buildouts. Project managed the merger and migration of all IT services of 3 acquisitions. Worked with auditors to gather information and built action plans based on findings. • Decommissioned 3 separate companies’ offices into 1 new and technologically advanced office space in NYC. • Upgraded, stabilized, and expanded internal video conferencing system to function globally.• Developed drawings of the enterprise video and telephone communications.• Designed and built out JD Edwards EnterpriseOne.• Created standard project plans for merging acquired companies’ IT services and building out offices globally.• Wrote IT Governance Policy. -
Asst. Director/Asst. Vp Of Application SupportScottrade May 2011 - Feb 2013Saint Louis, Mo, UsWrote and reviewed quarterly performance appraisals, approved promotions, approved and managed salaries and bonuses, managed team budgets, managed team education and training, and line-managed support projects. Mentored managers, supervisors, and engineers. Assisted project management to utilize infrastructure teams and consider production support needs for projects. Reviewed and approved project documentation. Managed software licensing and support contracts.• Worked with the business to establish Service Level Agreements (SLAs).• Worked with project management office to establish Deployment and Support & Operations plans.• Worked and organized maintenance outage weekends.
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Manager Of Application Support And Enterprise MonitoringScottrade Feb 2009 - May 2011Saint Louis, Mo, UsEstablished Enterprise Monitoring Team and continued managing 4 Application Support Teams. Wrote and reviewed quarterly performance appraisals, submitted promotions, approved and managed salaries and bonuses, conducted interviews, managed team education and training, and line-managed support projects. Mentored supervisors and engineers. Helped lead major troubleshooting efforts and approved emergency change requests. Reviewed and approved project documentation.• Expanded Application Support with new Back Office support team. • Assisted Enterprise Monitoring Team implement, administer, and support CA Spectrum and NetScout.• Defined requirements for PowerShell scripts, documentation, and customer service within the teams.• Assisted in architecting custom 3rd party services to meet High Availability, Disaster Recovery, optimized support, and service delivery requirements.
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Supervisor Of Application SupportScottrade Feb 2008 - Feb 2009Saint Louis, Mo, UsWrote and reviewed quarterly performance appraisals, submitted promotions, conducted interviews, requested education and training, provided resource allocations for projects, approved change requests, and line-managed support projects. Architected supported services. Developed scripts to automate routine operational support tasks. Developed and approved detailed documentation of supported services.• Established Application Support Team and grew the team to 13 members.• Established new model of IT customer service experience to the business.• Architected KnowledgLake suite to be more stable and to be able to run on newer hardware. This provided the business with a better user experience. The new design allowed for faster processing of data across 500 branches.
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Server Support EngineerScottrade Nov 2006 - Feb 2008Saint Louis, Mo, UsProvided 24x7 support for servers and applications. Imaged, racked, and cabled servers for new production environment. Responsible for migrating business critical enterprise applications to the new data center. Fine-tuned monitoring and support for various 3rd party and custom applications. Assisted in implementing VMWare in preproduction and production environments.• Built Altiris DS server to capture and deploy server images.• Installed and supported Dell OpenManage, Apprisma, Microsoft Operations Manager 2005, WSUS, and home grown monitoring solutions.
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Server Support Engineer (Consultant For ScottradeStrategic Staffing Solutions Mar 2006 - Nov 2006Detroit, Mi, UsProvided 24x7 support for servers and applications. Imaged, racked, and cabled servers for new production environment. Installed and supported SNMP based monitoring tools.• Repaired and stabilized several servers with hardware and configuration issues.• Used Microsoft ADS and Symantec Ghost to image 100s of servers for new QA environment.• Installed Dell OpenManage to find and correct the immense amount of hardware issues. -
Senior Support Analyst/Field EngineerSiboney Learning Group Jan 2005 - Mar 2006Provided level 3 support and onsite installation services for custom educational software packages with heavy multimedia content. Provided internal IT support for the company and all test labs. Created support documentation for all the environments. Created installation packages and documentation for company products. • Planned out and wrote custom installer for a large school district. The team successfully completed the install in all the schools in less than the expected week. • Assisted our most challenging clients. -
Technology SpecialistSpecial School District Of St. Louis County Jul 2002 - Jan 2005Town & Country, Mo, UsResponsible for all IT services of South Tech High School. Support ranged from desktop support, server support, network administration, and training staff. Assisted teaching courses in CCNA and A+ certifications. • Redesigned and implemented a network topology for better bandwidth utilization and network stabilization throughout the campus. Several classes relied on network connectivity.• Redesigned and implemented Active Directory and DNS to stabilize services and provide better security. -
Network Technician IiWashington University In St. Louis May 1999 - Jul 2002St. Louis, Mo, UsProvided 24x7x365 support on all department IT services and critical ER imaging solution. Installed and supported custom built medical image capture and delivery solution in all emergency rooms and physicians’ homes. Collected, analyzed, and archived data for various research studies. • Worked with SANS Institute to implement the highest measures of HIPPA security requirements (i.e. Avaya VPN, Hardened firewalls and servers, and created a DMZ).• Helped build out and migrate to new data center.• Adapted custom medical image capture solution to run on Citrix. This made it easier for physicians to securely access patient images and information from home or office.• Supported 12TB SAN with Fiber channel LTO backup.• Conducted performance tests on computers, servers, and networks.
Ed Bickmore Skills
Disaster Recovery
Servers
Data Center
Windows Server
Sharepoint
It Service Management
Technical Support
Active Directory
Troubleshooting
Software Documentation
System Administration
Security
Iis
Windows
Sdlc
Microsoft Sql Server
Vmware
Visio
Dns
Microsoft Exchange
Sql
Group Policy
Itil
Network Administration
Databases
Firewalls
Project Management
Switches
Testing
Unix
Linux
Cisco Technologies
Software Development Life Cycle
Windows Xp
Citrix
Ms Project
Ed Bickmore Education Details
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Itt Technical InstituteE-Commerce -
Itt Technical InstituteElectrical Engineering
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Macmurray College
Frequently Asked Questions about Ed Bickmore
What company does Ed Bickmore work for?
Ed Bickmore works for Tierpoint
What is Ed Bickmore's role at the current company?
Ed Bickmore's current role is Sr. Manager Cloud Services.
What is Ed Bickmore's email address?
Ed Bickmore's email address is eb****@****ade.com
What is Ed Bickmore's direct phone number?
Ed Bickmore's direct phone number is +131466*****
What schools did Ed Bickmore attend?
Ed Bickmore attended Itt Technical Institute, Itt Technical Institute, Macmurray College.
What skills is Ed Bickmore known for?
Ed Bickmore has skills like Disaster Recovery, Servers, Data Center, Windows Server, Sharepoint, It Service Management, Technical Support, Active Directory, Troubleshooting, Software Documentation, System Administration, Security.
Who are Ed Bickmore's colleagues?
Ed Bickmore's colleagues are Zachary Deem, Estella Shau, Brandon Whalen, Kevin Bird, Nicholas Landolt, Jerry Robtoy, William Walker.
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