Manage, guide and mentor national fulfillment and construction telecommunications operations business unit consisting of 14 states, 22 locations and 800+ employees and subcontractors to achieve high level of profitability and client satisfaction. Drive business to meet financial and growth goals of the company as well as service performance standards of client in order to provide best possible level of customer satisfaction.Manage procurement and inventory systems in order to ensure assets are accounted for daily in all locations.Manage and provide guidance for system improvement initiatives.Ensure Company standards are consistently met and that operations comply with Regional Training initiatives. Provide the direction necessary to assure an efficient and cost-effective operation within the approved operating and capital budget. Conduct continuing gap analysis of operating results to identify opportunities and problems to recommend corrective action and plans.

2003 - 2005Oversee 5 operational locations consisting of 22 managers and supervisors, 190 technicians, 50 dispatchers, 15 quality control technicians and 2 system technical trainers. Manage field and technical operations in multiple locations to provide uniformity and share best practices to provide highest level of customer and employee satisfaction.Participate in area leadership team, including area strategy formulation, execution and modeling leadership values. Forecast, develop and manage capital budgets for area.Monitor technical performance of systems to comply with all FCC, FAA, OSHA and other government regulations.Review, analyze and approve technical products, equipment, and procedures used in the area.

Oversee 2 operations consisting of 13 supervisors and managers, 110 technicians, 30 dispatchers, 9 quality control technicians and 1 system technical trainer. Recruit, hire and train technicians and dispatchers in order to develop a team built to operate at a highly efficient level.Serve as the primary technical contact for the systems related to Regional initiatives.Manage day to day technical and dispatch departments to achieve excellence in customer care initiatives.Manage deployment of new products, training, performance evaluations and budget. Designed and implemented product and selling skill workshops for all unit sales meetings.Ensure systems and system staffs are able to respond to demands of new technology deployment.

Oversee operation consisting of 3 field supervisors and 40 technicians; Recognized in Eastern Division for "Most Improved System" during tenure.