Ed Castaneda, Edd Email and Phone Number
Global IT executive, researcher, educator, and entrepreneur with significant experience and success leading development and implementation of complex, large-scale global projects that provide critical information and functionality, enabling organizations to operate optimally. Excel at aligning people to process and ensuring customer satisfaction. Keen eye for identifying inefficiencies and implementing highly effective changes. Proven track record of analyzing and quickly providing critical solutions that positively affect business outcomes. Examples of my achievements include:• Created and executed plan for seamless technological integration of three federal departments; completed six months ahead of schedule. • Transformed global legacy enterprise IT systems that enabled 67% revenue increase within first year. • Built and rapidly implemented statewide digital AI messaging scheduling and information solution. • Achieved business continuity for primary COVID test kit developer despite global work from home (WFH) order. • Led large, novice service team to address civilian population with minimal information about novel disease; shortened fulfillment time for CDC directive.Specialties:IT Strategy & Leadership, People Development, Liaison, Integration Strategy, Project Management, Machine Learning, Incident Management, Outcome Achievement, Reporting, Customer Engagement, Change Management, High-Performing Teams, Cross-functional Collaboration, Operations Research, Organizational Development, Artificial Intelligence, Process Improvement, Vendor Management
University Of California, Los Angeles
View- Website:
- lifewave.com/jaylew
- Employees:
- 998
-
Program ManagerUniversity Of California, Los AngelesOceanside, Ca, Us -
Principal Intelligence Consultant...It Strategy, Leadership, Optimization, Transformation, & Transition | People Development | Project Management | Outcome Achievement | Educator & MentorLifewaveOceanside, Ca -
Program ManagerUniversity Of California, Los Angeles Oct 2024 - PresentLos Angeles Metropolitan AreaProgram Manager, Bruin Connect & Secure within the UCLA Information Technology Services organization. Responsible for the infrastructure transformation of all aspects of the UCLA network. -
Owner, Chief Information OfficerAshwood Research & Consulting 2023 - PresentOceanside, California, United StatesTrusted advisor for ITIL ITSM establishment; ISO IEC implementation; strategic planning; global transformations and transitions; portfolio, program, and project management; data center management; organizational development; BCP/DR readiness; vendor management; organizational transformation and transition; IT-based research; and enterprise training. -
Senior Director It DeliveryNtt Data 2022 - 2023Carlsbad, CaPromoted to lead IT service and special projects program delivery for New York City’s K12 school district of over 1M students and 150K administrators.• Created decommission plan at contract termination; moved personnel to other company projects and gave vendors sufficient notice to enable creation of new business partnerships. -
Division Associate DirectorNtt Data 2021 - 2022Tapped to head program in crisis; delivered State of Maryland’s critical digital messaging scheduling and information center with 170 customer agents. • Built and delivered emergency program without established personnel or knowledge base from ground up in two weeks.• Provided tools and training empowering agents to provide meaningful and effective customer experience.• State of Maryland Governor declared program successful. -
Client Delivery ExecutiveNtt Data 2019 - 2021Directed operations and delivery for Thermo Fisher Scientific multi-million dollar IT portfolio including risk management and large-scale rapid implementation crisis transitions. Provided business continuity across global footprint.• Gained four-year $45M maintenance contract by assembling multi-source team to plan and execute restoral of water-damaged data center; achieved full service in four weeks.• Transitioned to WFH capabilities in 24 hours; created logistics team to coordinate requests, relocation, and procurement ensuring no operational or financial impact to manufacturing critical support. -
Undergraduate FacultyUniversity Of Phoenix 2011 - 2021Shared expertise and fostered creative and critical thinking for College of Information Systems and Technology students, emphasizing application of theory to practice. -
Doctoral Chair, FacultyUniversity Of Phoenix 2009 - 2021School Of Advanced Studies And San Diego CampusesFacilitated doctoral level School of Advanced Studies’ program content delivery for Organizational Leadership and Information Systems and Technology disciplines. As chair and committee member, guided candidates through conception, creation, defense, and publication of dissertations. -
Global Director Of It OperationsVorwerk Group 2016 - 2019Thousand Oaks, CaHeaded execution of technology hardware platforms and software applications modernization while instilling cultural rigor and improved attitude towards IT. • Led global transformation entailing SAP ERP, AWS cloud migration, network upgrade, and device replacements enabling 67% revenue growth within first year.• Instituted ITIL ITSM framework aligning adherence to policies and processes and providing robust organizational change management.• Achieved greater buy-in by giving business active voting role in Change Advisory Board (CAB), including post-implementation testing.• Established live database providing teams workflow information and ad hoc client request access; improved 24/7 communications streamlined project management. • Reduced costs $20M annually by consolidating legacy services contracts to one contract and provider.• Replaced manual HR system with fully integrated HRIS system. -
Senior Program Manager, Service OperationsVerizon Enterprise Solutions 2011 - 2015Greater San Diego AreaMaintained full scope of operations for Verizon Wireless IoT service platform offering to high profile enterprise- level customer base. Accountable for delivery and to maintain 24/7 99% IoT platform service, applications development support, incident and problem management and escalation and change control. • Implemented risk management design change for IoT solution to overcome full-system severed network connections by providing data stream diversion accomplishing less catastrophic degraded service.• Drove procedure for team restructure and assumed role supporting application team management to accomplish IoT solution release on time.
Ed Castaneda, Edd Education Details
-
Organizational Leadership -
Management, Leadership, And Information Technology -
Computer And Information Sciences And Support Services
Frequently Asked Questions about Ed Castaneda, Edd
What company does Ed Castaneda, Edd work for?
Ed Castaneda, Edd works for University Of California, Los Angeles
What is Ed Castaneda, Edd's role at the current company?
Ed Castaneda, Edd's current role is Program Manager.
What schools did Ed Castaneda, Edd attend?
Ed Castaneda, Edd attended University Of La Verne, University Of La Verne, Chapman University.
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial