Ed Castaneda, Edd

Ed Castaneda, Edd Email and Phone Number

Oceanside, CA, US
Ed Castaneda, Edd's Location
Oceanside, California, United States, United States
About Ed Castaneda, Edd

Global IT executive, researcher, educator, and entrepreneur with significant experience and success leading development and implementation of complex, large-scale global projects that provide critical information and functionality, enabling organizations to operate optimally. Excel at aligning people to process and ensuring customer satisfaction. Keen eye for identifying inefficiencies and implementing highly effective changes. Proven track record of analyzing and quickly providing critical solutions that positively affect business outcomes. Examples of my achievements include:• Created and executed plan for seamless technological integration of three federal departments; completed six months ahead of schedule. • Transformed global legacy enterprise IT systems that enabled 67% revenue increase within first year. • Built and rapidly implemented statewide digital AI messaging scheduling and information solution. • Achieved business continuity for primary COVID test kit developer despite global work from home (WFH) order. • Led large, novice service team to address civilian population with minimal information about novel disease; shortened fulfillment time for CDC directive.Specialties:IT Strategy & Leadership, People Development, Liaison, Integration Strategy, Project Management, Machine Learning, Incident Management, Outcome Achievement, Reporting, Customer Engagement, Change Management, High-Performing Teams, Cross-functional Collaboration, Operations Research, Organizational Development, Artificial Intelligence, Process Improvement, Vendor Management

Ed Castaneda, Edd's Current Company Details
University of California, Los Angeles

University Of California, Los Angeles

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Program Manager
Oceanside, CA, US
Employees:
998
Ed Castaneda, Edd Work Experience Details
  • University Of California, Los Angeles
    Program Manager
    University Of California, Los Angeles
    Oceanside, Ca, Us
  • Lifewave
    Principal Intelligence Consultant...It Strategy, Leadership, Optimization, Transformation, & Transition | People Development | Project Management | Outcome Achievement | Educator & Mentor
    Lifewave
    Oceanside, Ca
  • University Of California, Los Angeles
    Program Manager
    University Of California, Los Angeles Oct 2024 - Present
    Los Angeles Metropolitan Area
    Program Manager, Bruin Connect & Secure within the UCLA Information Technology Services organization. Responsible for the infrastructure transformation of all aspects of the UCLA network.
  • Ashwood Research & Consulting
    Owner, Chief Information Officer
    Ashwood Research & Consulting 2023 - Present
    Oceanside, California, United States
    Trusted advisor for ITIL ITSM establishment; ISO IEC implementation; strategic planning; global transformations and transitions; portfolio, program, and project management; data center management; organizational development; BCP/DR readiness; vendor management; organizational transformation and transition; IT-based research; and enterprise training.
  • Ntt Data
    Senior Director It Delivery
    Ntt Data 2022 - 2023
    Carlsbad, Ca
    Promoted to lead IT service and special projects program delivery for New York City’s K12 school district of over 1M students and 150K administrators.• Created decommission plan at contract termination; moved personnel to other company projects and gave vendors sufficient notice to enable creation of new business partnerships.
  • Ntt Data
    Division Associate Director
    Ntt Data 2021 - 2022
    Tapped to head program in crisis; delivered State of Maryland’s critical digital messaging scheduling and information center with 170 customer agents. • Built and delivered emergency program without established personnel or knowledge base from ground up in two weeks.• Provided tools and training empowering agents to provide meaningful and effective customer experience.• State of Maryland Governor declared program successful.
  • Ntt Data
    Client Delivery Executive
    Ntt Data 2019 - 2021
    Directed operations and delivery for Thermo Fisher Scientific multi-million dollar IT portfolio including risk management and large-scale rapid implementation crisis transitions. Provided business continuity across global footprint.• Gained four-year $45M maintenance contract by assembling multi-source team to plan and execute restoral of water-damaged data center; achieved full service in four weeks.• Transitioned to WFH capabilities in 24 hours; created logistics team to coordinate requests, relocation, and procurement ensuring no operational or financial impact to manufacturing critical support.
  • University Of Phoenix
    Undergraduate Faculty
    University Of Phoenix 2011 - 2021
    Shared expertise and fostered creative and critical thinking for College of Information Systems and Technology students, emphasizing application of theory to practice.
  • University Of Phoenix
    Doctoral Chair, Faculty
    University Of Phoenix 2009 - 2021
    School Of Advanced Studies And San Diego Campuses
    Facilitated doctoral level School of Advanced Studies’ program content delivery for Organizational Leadership and Information Systems and Technology disciplines. As chair and committee member, guided candidates through conception, creation, defense, and publication of dissertations.
  • Vorwerk Group
    Global Director Of It Operations
    Vorwerk Group 2016 - 2019
    Thousand Oaks, Ca
    Headed execution of technology hardware platforms and software applications modernization while instilling cultural rigor and improved attitude towards IT. • Led global transformation entailing SAP ERP, AWS cloud migration, network upgrade, and device replacements enabling 67% revenue growth within first year.• Instituted ITIL ITSM framework aligning adherence to policies and processes and providing robust organizational change management.• Achieved greater buy-in by giving business active voting role in Change Advisory Board (CAB), including post-implementation testing.• Established live database providing teams workflow information and ad hoc client request access; improved 24/7 communications streamlined project management. • Reduced costs $20M annually by consolidating legacy services contracts to one contract and provider.• Replaced manual HR system with fully integrated HRIS system.
  • Verizon Enterprise Solutions
    Senior Program Manager, Service Operations
    Verizon Enterprise Solutions 2011 - 2015
    Greater San Diego Area
    Maintained full scope of operations for Verizon Wireless IoT service platform offering to high profile enterprise- level customer base. Accountable for delivery and to maintain 24/7 99% IoT platform service, applications development support, incident and problem management and escalation and change control. • Implemented risk management design change for IoT solution to overcome full-system severed network connections by providing data stream diversion accomplishing less catastrophic degraded service.• Drove procedure for team restructure and assumed role supporting application team management to accomplish IoT solution release on time.

Ed Castaneda, Edd Education Details

Frequently Asked Questions about Ed Castaneda, Edd

What company does Ed Castaneda, Edd work for?

Ed Castaneda, Edd works for University Of California, Los Angeles

What is Ed Castaneda, Edd's role at the current company?

Ed Castaneda, Edd's current role is Program Manager.

What schools did Ed Castaneda, Edd attend?

Ed Castaneda, Edd attended University Of La Verne, University Of La Verne, Chapman University.

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