Ed Chambers Email & Phone Number

Kennesaw, Ga

• Provided leadership and direction for the Business Implementations, Client Services and Level II Call Center Support Groups. Successfully implementing real time velocity tools for identifying potentially fraudulent transaction activity.• Successfully managed strategic relationships with outsourced Customer Service Support Center, multiple card manufacturing and production facilities, and the company’s gateway to the financial networks, Fiserv Houston and FiservEFT.

Houston, Texas Area

• Reported to Chief Operating Officer. Responsible for Billing, Accounts Receivable, Training & Development, and Call Center departments. Directed activities of 40 exempt employees and 650+ customer service representatives with an annual budget of $21+ million.• Skillfully coordinated and dealt with the resolution of all customer service complaints directed towards the CEO, President and Executive group. Found appropriate solutions, made accurate decisions and implemented actions required to resolve customer/consumer issues.

Houston, Texas Area

• Took control of a failing Call Center inundated with high turnover and low morale and through personal initiatives targeted at improving hiring, morale and training, successfully improved operations within 7 months, meeting or exceeding all service standards Planned and directed a call center career path program, and improved new hire training programs, resulting in a 50% reduction in employee turnover within 2 years.. • Planned and directed the outsourcing of a terminal shipping group to a sister company saving in excess of $700 thousand annually in reduced shipping and freight charges.• Reduced the company’s bad debt expense by $1 million annually from just over $2.5 million to under $1.5 million in 1997, 1998, 1999 and expected to hit $1.3 million for the year 2000.

Houston, Texas Area

• Assisted in the design and implementation of a new store accounting system for 1100 convenience stores saving $1.2 million in annual payroll. Increased the average number of convenience stores handled per accounting clerk from 15 to over 60 during the process. • Planned, coordinated, and directed the centralization of 4 division accounting offices housing 175+ employees. Improved accounting efficiencies and decreased labor expenses by $1.5 million annually.• Maintained and documented all payable files for NCS during their 14 month Chapter 11 bankruptcy period.

Fort Carson, Co

US Army Regular ArmyQuarterMaster CropAirborne - Fort Benning, GA Fort Lee, VAFort Carson, COPusan, Korea

Bachelor Of Applied Science (B.A.Sc.), Accounting

Activities and Societies: ROTC

High School, General

Activities and Societies: Junior and High School Football, Speech and Debate Club