Ed Chartier Email & Phone Number

Boston, Ma, Us

Framingham

Massachusetts

Dedham, Ma

Managed all aspects of opening a new concept to the company "Friendly's Express"; responsible for recruiting, on-boarding, training management team and crew employees; managed operations for 4 new locations including complete P&L; human resources; food safety; wrote daily procedures; red-book household charts all while maintaining positive employee morale; also oversaw a full service district of approximately 7 other restaurants.

Management Training facilitator for 65 company restaurant, as well as, 6 separate franchise owners and locations; conducted company rollouts of new products; conducted all food safety training including exam proctoring; presented leadership curriculums to both corporate and franchise locations; assisted with new restaurant opening specifically training; participated in the development of Friendly's online e-learning courses and PTG training system; assisted regional leadership team with bench planning process as a region support team member.

Responsible for several districts in the Worcester and Metro West markets; achieved top number 1 ranking for operational performance on three separate occasions; recruited and trained all levels of management; oversaw all financial performance; maintained all food safety and household standards for all locations.

Managed the highest volume restaurant in New England area; increased store sales from 1.8 million to 2.45 million; trained multiple District Manager and General Manager Candidates; maintained the highest mystery shop average (96%); achieved all financial goals, including highest restaurant profitability in New England; developed internal talent to become General Managers.

Managed all aspects of restaurant operations for a single unit; increased sales volume by 15% over a four year period; achieved food cost and labor control budgets; on-boarded and trained crew and management team.