Previous hotelier and oversea operation supervisor under multi-national companies. Skilled in customer service, account management, internal SOP training, and regional operation management.Exploring the potential of applying AI in the new era of digital marketing.
Lian Fa International Dining Business Corp.
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Operations Support SupervisorLian Fa International Dining Business Corp.Taiwan
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Leader Of Global SalesOneai Inc. Mar 2023 - Apr 2024Taipei, Taipei City, Taiwan- Played a pivotal role in launching ChiChat's overseas sales division.- Enhanced the official website and generated English content to facilitate global market penetration.- Cultivated strategic partnerships and identified business collaborators, with a focus on Southeast Asia and Hong Kong.- Successfully executed the inaugural Thai case study and established operational protocols. -
Overseas SupervisorSharetea (全球加盟總部) Mar 2020 - Jun 2022Taipei City, TaiwanWith over 300 stores in 10+ countries- Conducted 10+ on-site store pre-opening set-up- Served as a brand trainer, providing training to 200+ staff members- Supervised 30+ US stores, as well as master franchisees in multiple countries- Managed seasonal product launches - Business performance analysis for supervised areas - Managed quality inspections for overseas accounts, fostering customer relationships -
Front Office AttendantMgm Cotai Mar 2018 - Feb 2020MacauBranded casino resort with nearly 1,400 rooms.- Golden Lion Award winner of SEP 2019- Received VIP guests (eg. celebrities, high tier officials, etc.)- Mentored new colleagues as buddy trainer- Coordinating with different departments on different cases*Promoted to High Skilled Front Office Agent in July 2019- Taking the role of acting supervisor- Overlooking reception team- Guest complaint/case handling- Conducting daily briefing for teammates
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Food And Beverage Supervisor (Trainee)Hotel Institute Montreux Jun 2017 - Dec 2017Montreux, Canton Of Vaud, Switzerland- F&B service in buffet restaurant (approximately 400 pax per day)- Stock count/checking inventories - Coaching/Supervising students on service- Grading students on practical performance during exam week- Participated in major event preparation & service(Swiss Education Group International Recruitment Forum, Graduation Ceremony, SchoolOpen Day, etc.) -
Guest Service OfficerGrand Hyatt Shanghai Jan 2016 - Jul 2016Shanghai, ChinaOne of the flagship branches of Hyatt Hotels Corporation.- Receiving high-tier non-Chinese speaking members- Providing smooth Check-in/Check-out service- Handling reservations through different methods (received by phone or over receptioncounter)- Processing daily reports (Numbers of arrival/departure, inscribe guests' personal logs)- Furnishing essential customer service or concierge service with club guests' needs- Participated in VIP guests' pre-arrival preparation(Special room assigning per preference logs, ensured special set-up is ready in room)- Coaching new colleagues (including intern and new-hired full-time receptionist)
Ed Lin Education Details
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Hospitality And Business Management
Frequently Asked Questions about Ed Lin
What company does Ed Lin work for?
Ed Lin works for Lian Fa International Dining Business Corp.
What is Ed Lin's role at the current company?
Ed Lin's current role is Operations Support Supervisor.
What schools did Ed Lin attend?
Ed Lin attended Hotel Institute Montreux.
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