- Played a pivotal role in launching ChiChat's overseas sales division.- Enhanced the official website and generated English content to facilitate global market penetration.- Cultivated strategic partnerships and identified business collaborators, with a focus on Southeast Asia and Hong Kong.- Successfully executed the inaugural Thai case study and established operational protocols.

With over 300 stores in 10+ countries- Conducted 10+ on-site store pre-opening set-up- Served as a brand trainer, providing training to 200+ staff members- Supervised 30+ US stores, as well as master franchisees in multiple countries- Managed seasonal product launches - Business performance analysis for supervised areas - Managed quality inspections for overseas accounts, fostering customer relationships

Branded casino resort with nearly 1,400 rooms.- Golden Lion Award winner of SEP 2019- Received VIP guests (eg. celebrities, high tier officials, etc.)- Mentored new colleagues as buddy trainer- Coordinating with different departments on different cases*Promoted to High Skilled Front Office Agent in July 2019- Taking the role of acting supervisor- Overlooking reception team- Guest complaint/case handling- Conducting daily briefing for teammates

- F&B service in buffet restaurant (approximately 400 pax per day)- Stock count/checking inventories - Coaching/Supervising students on service- Grading students on practical performance during exam week- Participated in major event preparation & service(Swiss Education Group International Recruitment Forum, Graduation Ceremony, SchoolOpen Day, etc.)

One of the flagship branches of Hyatt Hotels Corporation.- Receiving high-tier non-Chinese speaking members- Providing smooth Check-in/Check-out service- Handling reservations through different methods (received by phone or over receptioncounter)- Processing daily reports (Numbers of arrival/departure, inscribe guests' personal logs)- Furnishing essential customer service or concierge service with club guests' needs- Participated in VIP guests' pre-arrival preparation(Special room assigning per preference logs, ensured special set-up is ready in room)- Coaching new colleagues (including intern and new-hired full-time receptionist)