Develop design solutions by selling company products and services consistent with customer’s preference and budget. Evaluate customer’s needs by giving customized regular home calls. Provide complete individualized design solution based on identified customer need to close sale. Establish rapport and obtain customers appointments and in-home consultations. Explain complimentary design service provided by company to customers. Propose as little or as much design service as customer desires. Upgrade knowledge on current design and color trends to create fashionable design solutions. Coordinate with team to provide exceptional after sale service to customers. Involve as required in all corporate sponsored marketing and training programs. Educate customers on all company sponsored finance options available to them. Contribute in development and on-going upkeep of team’s design portfolio. Utilize retail point of sale system to log and monitor orders. Maintain neat and orderly Design Center projection working in cooperation. Participate in fashion and decorating workshops. Help clients design custom storage solutions to fit their specific needs (client-facing expertise). Six Sigma (Lean) experience. Achievements: Responsible for increasing Walker Supply’s market share, revenues, and net sales during my tenure that started as the lone design consultant when hired in 2000. Later my department was expanded to include 6 design consultant team members. Numerous awards and published designs from the KBB magazine and the NKBA.

Managed overall operations and was responsible for the effective and successful management of labor, productivity, quality control and safety measures as established and set for the Operations Department. Ensured safe and efficient operations. Served as a company representative on regulatory issues. Enhanced the operational procedure, systems and principles in the areas of information flow and management, business processes, enhanced management reporting, and looked for opportunities to expand systems. Carried out supervisory responsibilities in accordance with company's policies and applicable laws. (client-facing expertise). Extensive Six Sigma (Lean) experience. Achievements: Triangle Pacific experienced an annual increase in market share and net sales and revenue. A top 3 kitchen and bath cabinet manufacturing company in the United States. Numerous awards during my tenure from the National Kitchen and Bath Association.