Ed Cook, Phd Email and Phone Number
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I want to bring joy back to work, and with the COVID-19 running rampant across the globe we have all had to learn that some of the "at Work" needs to be "at Home." I love the power of teams but recognize they can be challenging. But working remotely is an opportunity to rethink what we mean by a powerful team. Being remote is different, but it is still possible to achieve Joy at Work. The world has changed. We need to manage that change and we can make remote work and virtual interaction a part of achieving Joy at Work. The goal is a lasting transformation so that the team continually strengthens with every challenge. This is true in business or the military, but also for The Change Decision a consultancy that guides leaders through the process of improving their teams' performance by nailing group decision-making and then making the change management stick. This is the path to team transformation.Visiting Professor teaching "Information and Analytics" and “Decision Analytics” at the University of Richmond for MBAs. Also teaching “Data and Information” for undergrads.Extensive experience in corporate transformation including bank and telecommunications acquisitions and the difficult post-merger integration. Have handled complex process, product, and system rollouts, but more importantly the cultural aspects. I have led large teams to implement multi-million-dollar changes, but have created success by creative change management. That has been the key factor to make it work.As a pilot in the US Navy, I had 2500 flight hours and over 700 aircraft carrier landings. The culmination of my military service was driving nation-building activities with the Government of Iraq while I was mobilized. Ultimately driving a $5B piece of legislation creating micro-loans and building projects. For these efforts, I was the Bronze Star.Chair of the Board of two nonprofits aimed at engaging children and teens in art and writing. Also, experience with several other nonprofits in guiding them through strategic planning.Specialties: ►Team Transformation & Team Performance►Analytics ►Data Science►Acquisitions Integration►Technology roll-outs►Nonprofit Board Management►Flying
The Change Decision
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PresidentThe Change Decision Jan 2017 - PresentRichmond, Virginia, UsThe Change Decision is a change and culture consultancy focused on bringing Joy at Work! We work with leaders that recognize the importance of their personal engagement in making an important change happen in their organization. Those are our people! We can engage at the level of a one day workshop or dive deep for a longer-term consulting engagement. Our goal is to return 10x in value to what the leader invests in us.
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Visiting ProfessorUniversity Of Richmond Jul 2016 - PresentUniversity Of Richmond, Va, UsProfessor for the MBA 555 "Information and Analytics" course required for the MBA program at the University of Richmond. The course focuses on preparing information through a relational database and then analyzing the information through visualization (using Tableau), through regression analysis (using JMP), and through Monte Carlo and Optimization (using Excel)Professor for the MBA 539 "Decision Analytics" course, an elective for the MBA program at the University of Richmond.The course is very practical and case driven so that students can apply both the skills of analysis as well as the insights of analytical approaches to real problems. -
Board MemberCircle Center Adult Day Services Dec 2019 - PresentRichmond, Va, Us -
VolunteerAssociation Of Change Management Professionals Jun 2016 - PresentWashington, District Of Columbia, UsMember of the Finance Committee focused on increasing the fiscal discipline of ACMP by improving reporting and analytical insights to ACMP's financials. Implementing Management Accounting approaches including Activity Based Costing so that ACMP's Board of Directors can more easily understand the financial implications of their decisions.Member of the review committee for aspiring board members. Focused on increasing the diversity of the board. this includes traditional diversity measures such as race and gender and ethnic origin, but also includes experience and geography which are also of importance to an international association. -
MentorStartup Virginia Feb 2018 - PresentRichmond, Virginia, UsMentor for entrepreneurs and their start-ups focused on analytics and change management -
Vp/Sr DirectorCapital One Mar 2016 - Dec 2017Mclean, Va, UsResponsible for the support and analytical services for a 16,000 person international call center network. these include: scheduling of all agents down to their 30 minute increment blocks; managing a 24/7 mission control operations; quality monitoring of all 16,000 agents; a Voice of the Agent program; and the management of all agent technology access.Led the effort to apply machine learning to the process of quality management by converting the voice calls to text and then applying a set of machine learning algorithms to identify potential regulatory errors or customer service missteps. This has been a fortunate combination of my PhD work in statistics and a significant growth of big data and machine learning. Another serendipitous crossing of leadership responsibilities and my PhD in statistics has been the application of a Stochastic Optimization model to the scheduling of the 16,000 agent call center which has resulted in improvements in the flexibility and resiliency of that network. -
Vp/Sr DirectorCapital One Jan 2015 - Mar 2016Mclean, Va, UsLed the Program Office for the National Expansion effort. This was the fantastical idea to build coffee houses across the country instead of bank branches. The novelty and off base approach included all of the challenges of building a financial services branch and a retail coffee shop coupled with a desire to innovate both the physical design as well as the integrated digital experience in the store.
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Vp/Sr. DirectorCapital One May 2008 - Jan 2015Mclean, Va, UsResponsible for delivering operational capability (including integrating bank acquisitions) into the broader Capital One operational structure. this includes a $70M+ implementation of Branch Bank Technology which replaced all systems from the Teller Window back to the Core system of record. This also included the implementation of Branch Image Capture which digitizes the customers paper items like deposit slips and checks so that they do not need to be physically transported from the branch to an operations center.
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Senior Director, Bank PmoCapital One 2009 - 2010Mclean, Va, Us
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Director, Operations AnalysisCapital One 2005 - Jun 2009Mclean, Va, UsLead the integration of Capital One’s three acquired mortgage companies including the rationalization of the product set, the operating model, and associate structure.
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Director, Supply Chain ManagementCapital One 2003 - 2005Mclean, Va, UsLead the development of a corporate wide sourcing, contracting and post contract supplier management program that covered the entire $3.5B spend of the corporation
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Chair Of The BoardThe Podium Foundation Aug 2011 - Jul 2013Lead the board if directors for The Podium Foundation a nonprofit dedicated to advancing the writing skills of Richmond's high school students
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TreasurerThe Podium Foundation Aug 2010 - Jul 2011Podium’s mission is to support and advocate for the teaching and practice of writing skills and creative expression in Richmond’s public schools.Podium was founded in 2008 by David L. Robbins, and Podium’s executive director, Lindy M. Bumgarner. Quickly, these two put together a group of like- minded professionals and educators, all of whom believe that the children of our city's schools should have every opportunity available to the students of the surrounding counties.With that goal always in front of us, Podium has originated and operates several programs, many of which are groundbreaking on a national level. We enjoy close partnerships with Richmond Public Schools, area universities, corporations and dozens of charitable volunteers and mentors.
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Branch Chief: Economics, Gen Petraeus’ StaffMulti National Force- Iraq May 2007 - Jun 2008Responsible to evelop the capacity of the Government of Iraq to function effectively. Enable the economic growth of the country by guiding the Government of Iraq to engage in activities that enable job creation and capital usage
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Chairman, Board Of DirectorsVisual Arts Center Of Richmond 2002 - 2008 Led the development of a $3.5M renovation of the physical plant of the Visual Arts Center bringing together community leaders to develop the ideas, requirements, and possible designs for the building. Negotiated the contract with the architect and led the design team through all iterations to the final design. Flexibility in the design was required in case the unprecedented level of fundraising did not come in as planned.
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Product ManagerCorning Inc. 1999 - 2000Corning, New York, UsHeld P&L responsibility for fiber optic connector product line increasing revenue from $82MM to $114MM and net income from 8% to 14% after tax in one year. -
Strategic AnalystCorning Inc. 1997 - 1999Corning, New York, Us Completed analysis of over 30 potential acquisition targets for fiber optic hardware and cable businesses. Negotiated deals with handful of most attractive partners resulting in two strategic alliances and one outright acquisition.
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Officer - PilotUs Navy May 1987 - Jun 1997Washington, Dc, Us Pilot and Officer-in-Charge of a 40 sailor and two aircraft detachment (C-2A) which deployed independently through the Mediterranean. Developed and tested paradrop capability for C-2A aircraft and crew.
Ed Cook, Phd Education Details
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Virginia Commonwealth UniversityStatistics And Operations Research (Decision Analysis) -
Old Dominion UniversityManagement Accounting
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Boston UniversityAerospace Engineering
Frequently Asked Questions about Ed Cook, Phd
What company does Ed Cook, Phd work for?
Ed Cook, Phd works for The Change Decision
What is Ed Cook, Phd's role at the current company?
Ed Cook, Phd's current role is President of The Change Decision|Joy at Work(er)|Professor of Analytics|Data Scientist.
What is Ed Cook, Phd's email address?
Ed Cook, Phd's email address is ed****@****ion.com
What is Ed Cook, Phd's direct phone number?
Ed Cook, Phd's direct phone number is +180428*****
What schools did Ed Cook, Phd attend?
Ed Cook, Phd attended Virginia Commonwealth University, Old Dominion University, Boston University.
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