Managed administration and effectiveness of employee safety programs and flight safety programs, such as ASAP, FOQA, and LOSA, as well as maintenance safety programs, such as CAMP and CASS. Ensured awareness and compliance with regulatory agencies, including FAA, DOT, NTSB, and OSHA. Implemented safety plans and ensured overall safety of employees according to OSHA guidelines. Inspected work areas, projects, and buildings in regards to safety. Provided oversight to sub-contractors. Respected boundaries and accepted/supported business decisions. Worked positively in times of change.Responded to safety issues appropriately. Communicated effectively to all levels of management.Supervised safety escalation to resolution and identified continuous process improvement opportunities.Maintained records of safety inspections, preventative maintenance, and repairs needed/performed.

Supervised 320 daily departures, 1,100 employees, and annual operating budget in excess of $72,500,000. Maintained knowledge of numerous aspects of airline industry, with emphasis on providing customer service, handling conflict and ambiguity, thinking strategically, and promoting events for American Eagle. Created and maintained project management financial processes for annual budgets. Utilized performance value metrics, which resulted in completed projects that maintained precise and verifiable tracking and reporting. Established, improved, and maintained project management and financial processes for annual budgets. Determined staffing requirements and managed process for hiring new employees to meet critical flight schedules.Recommended improvements to production methods, equipment performance, and quality of service.Ensured customer best practices and efficient productivity by implementing comprehensive employee training.Focused on quality improvement programs to improve effective use of resources, safety of public and staff, achievement of budget goals, and improvement of customer service metrics.

Served as authority of regional airline serving Miami and Caribbean Islands, operating 40 ATR turbo-prop aircraft as American Airlines employee assigned to American Eagle. Ensured that applicable permits remained in proper place prior to commencement of work for both flight operations and ground handling. Adhered to applicable safety regulations established for location with “safety first” mentality. Trained staff through organized training sessions and during different project and operational phases. Developed broad knowledge and reputation of delivering projects with specific requirements for organization. Supervised organization scheduling and closely monitored service team members. Possessed analytical ability to understand data to identify trends and to make service recommendations.Assumed responsibility for delivery of customer service by demonstrating high level of customer focus and sensitivity. Acted as key communicator of timely and accurate information and set high service performance standards.

Held responsibility for safety, efficiency, and timely conduct of flight operations for 250 regional jet aircraft and associated infrastructure support. Managed scheduling, logistics of aircrew, and critical documentation to support flight operations. Led overall operations, from budgeting to optimizing flight schedules to meeting productivity goals. Provided excellent follow-up on management administration and development of new budget forecasts. Dispatched and assigned transportation vendors based on client demands and service requirements.Oversaw employee development through mentoring, on-the-job training, and delegation. Provided executive-level management support, guidance, and motivation based on business needs.Implemented operational procedures to maintain set budgets while providing continuous quality service.

Managed flight department of FAR 121 regional airline during major growth and standardization transition. Ensured coordination of flights remained in compliance with FAA guidelines and procedures. Trained flight operations teams to maintain documents for company assets and for maintenance activities. Collaborated with team leaders to develop cost-effective transportation model and executed to that model. Increased staff, selecting only highly qualified and talented candidates for employment. Developed and maintained strong and sustainable vendor relationships for quality business operations. Monitored aspects of team performance for compliance with federal regulatory guidelines.

Gained recognition from management and progressed from line pilot, to flight management position, to vice president. Demonstrated ability to consistently mentor, coach, challenge, and evaluate team members. Used early IT systems to monitor service levels of operations and improve efficiency and safety of flight operations. Provided flight/logistics management. Empowered employees to provide effective and timely resolution of concerns and complaints.