Ed Cris Escobia Email & Phone Number

Doha, Qatar

-Creating content, including text posts, video, and images for use on social media-Promoting products, services, and content over social media, in a way that is consistent with an organization’s brand and social media strategy-Scheduling social media posts using applications such as Facebook, Instagram, Tiktok, and Youtube shortsInteracting with customers and dealing with customers’ inquiries-Developing new social media strategies and campaigns-Managing a budget to be spent on promoting social media posts and pay-per-click (PPC) advertising-Keeping track of data and analyzing the performance of social media campaignsCollaborating with colleagues from across marketing departments to ensure branding is consistentSkills-Knowledge of and an interest in the methods organizations use to promote themselves through social media is a necessityStrong communication and presentation skillsPhoto and video editing experience-Organizational skills-Analytical ability-An ability to multitask, to work on a number of projects at once-Problem-solving skills

Philippines

• Guiding and helping customers in their technical problems involving computers, cable connections, game console, smartphone, smart TV, remote control, internet configuration, network connectivity, hardware, software, home security, CCTV, alarms, thermostat, projectors, printer, scanner, operating systems, email, telephone, and applications.• Troubleshoot system and network problems, diagnosing and solving hardware or software faults.• Scheduling appointments and working with field engineers to visit customer if the problem is more serious.• Updating and educating customers about self-help option and so they can try to fix problems themselves• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies• Achieves computer system objectives by gathering pertinent data; identifying and evaluating options; recommending a course of action.• Maintain and build a jovial relationship with customers and contributes to team effort by accomplishing related results as needed.• Troubleshoot system and network problems, TCP/IP configuration, DHCP set-up, diagnosing and solving hardware or software faults. Make hardware recommendations for customers whose machines cannot support the software.•Asking probing questions and understands issues, problems, and opportunities; compares data from different sources to draw conclusions; uses effective approaches for choosing the best resolution considering compliance and service agreement. •Instruct customers on how to perform technological maintenance and manage time and prioritize IT issues.•Develop new strategies and IT procedures to increase efficiency, enhance workflow and improve customer satisfaction. •Investigating, diagnosing network and solving computer, cable, internet, phone, software and hardware faults. •Coordinate the needs of in-house IT experts and remote employees, vendors and contractors.

Philippines

Philippines

•Selling product and services while ensuring quality over price.•Negotiating with price and fees using solid and beneficial arguments and worked with orders at their convenience to generate more sales.•Maintaining positive business relationships to ensure future sales.•Organizing and scheduling shipping and installation appointments.•Manage account status, balances, identify inconsistency and provide permanent resolution.•Achieve agreed on sales targets and outcomes within schedule, keep abreast of best practices and promotional trends.•Coordinate sales effort with team members and other departments and continuously improve through feedback.•Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.•Helps customer make selections by building customer confidence; offering recommendations, suggestions, opinions and build a friendly relationship to keep them from coming back.•Confer with customers by telephone to provide information, take orders, recording details of inquiries, complaints, and comments, as well as actions taken.