Ed De Graaf Email & Phone Number

Kitchener, On, Ca

Waterloo, Ontario

• Identify new and provide input into improving existing processes and procedures• Perform Scrum Master responsibilities and handle the related ceremonies• Interview and provide recommendations on Test, Developer and Cooperative Education candidates• Provide feedback on testing results and assist with identifying gaps in coverage• Lead UI automation effort to increase coverage and reduce manual test efforts during regression testing periods• Create, execute and debrief exploratory testing sessions to ensure sufficient coverage of a task• Review automated test cases and documentation to ensure Acceptance Criteria and coverage are met or exceeded• Collaborate closely with testers, developers and product owners to fully understand the implementation and target audience• Actively participate in backlog grooming, sizing and estimation• Pair with developers to debug and repair potential issues as they are found while working on a feature/defect• Document any potential issues, with debug information and theories, which will not be fixed while working directly on a feature/defect

Kitchener, On

• Screened full time applicant resume's, conducted interviews and provided feedback on skill and fit for team to hiring manager• Analyzed incoming tasks, assigned to testers and followed up as appropriate• Mentored new hires and co-op students to assist them in developing in their role as testers• Provided peer feedback for probationary reviews for full-time employees• Obtained peer feedback and provided mid and end of term reviews to both co-op student and their educational institutions• Participated in redefining the role and job description for all Quality Assurance Analysts• Utilized my experience and technical skills towards self-directed exploratory session based testing during all stages of testing• Investigated and reported on new defects, updated existing defects when additional information became available• Verified issues had been corrected without new issues being implemented

Waterloo, Ontario

• Understood the logging mechanism in place for the backend infrastructure• Reviewed and provided input into Requirement Gathering and Analysis• Designed scripted and exploratory test cases to support execution • Planned and assigned testing based on project commitments and resources• Performed smoke, regression and new feature testing• Updated test cases to ensure they remained relevant• Mentored new and existing testers

Waterloo, Ontario

• Planned and assigned testing based on project commitments and resources• Accepted and investigated escalations from executives• Performed smoke, regression and release testing• Created and updated test cases• Mentored new and existing testers• Traveled offsite to provide training to testers on current projects and to assist with Carrier Testing

Waterloo, Ontario

• Troubleshot the BlackBerry Wireless Handheld, and the BlackBerry Enterprise Server• Determined Root Cause for customers when they have a BlackBerry Enterprise Server or BlackBerry device issue• Utilized resources available to determine if an issue is known and provide the customer with the resolution or workaround• Created escalations to development for fixes and feature enhancements

Waterloo, Ontario

• Troubleshot the BlackBerry Enterprise Server• Received Supervisor Escalations• Utilized resources that are available to me• Provided World Class Customer Support

Waterloo, Ontario

• Troubleshot the BlackBerry Wireless Handheld, and the BlackBerry Desktop Manager• Utilized resources that are available to me• Provided World Class Customer Support

Hamilton, Ontario

• Received cash/Interac/Visa/MasterCard/American Express• Entered/Delivered packages into/from the computer system• Dealt with customer complaints• Provided excellent Customer Service

Burlington, Ontario

• Provided support for both hardware and software in an Intel and Microsoft environment• Provided advice & assistance to clients in regard to different Technologies, Software Packages• Travelled for offsite computer repairs• Virus Removal, Printer installations

Embro, Ontario

• Received cash/cheque/Interac/Visa/MasterCard• Stocked supplies from Lumsden Brothers• Stocked supplies from The Beer Store and the LCBO• Performed custodial duties• Provided Customer Service

Woodstock, Ontario

• Troubleshot desktop problems as well as develop and implement solutions• Performed Windows Update• Performed computer installations off of a mapped drive• Set up a computer lab (installation of machines and programs)• Searched the Internet• Provided in-person support for staff and students