Ed De Graaf Email & Phone Number

Kitchener, ON, CA

Waterloo, Ontario

• Identify new and provide input into improving existing processes and procedures
• Perform Scrum Master responsibilities and handle the related ceremonies
• Interview and provide recommendations on Test, Developer and Cooperative Education candidates
• Provide feedback on testing results and assist with identifying gaps in coverage
• Lead UI automation effort to increase coverage and reduce manual test efforts during regression testing periods
• Create, execute and debrief exploratory testing sessions to ensure sufficient coverage of a task

Kitchener, ON

• Screened full time applicant resume's, conducted interviews and provided feedback on skill and fit for team to hiring manager
• Analyzed incoming tasks, assigned to testers and followed up as appropriate
• Mentored new hires and co-op students to assist them in developing in their role as testers
• Provided peer feedback for probationary reviews for full-time employees
• Obtained peer feedback and provided mid and end of term reviews to both co-op student and their educational institutions
• Participated in redefining the role and job description for all Quality Assurance Analysts

Waterloo, Ontario

• Understood the logging mechanism in place for the backend infrastructure
• Reviewed and provided input into Requirement Gathering and Analysis
• Designed scripted and exploratory test cases to support execution
• Planned and assigned testing based on project commitments and resources
• Performed smoke, regression and new feature testing
• Updated test cases to ensure they remained relevant

Waterloo, Ontario

• Planned and assigned testing based on project commitments and resources
• Accepted and investigated escalations from executives
• Performed smoke, regression and release testing
• Created and updated test cases
• Mentored new and existing testers
• Traveled offsite to provide training to testers on current projects and to assist with Carrier Testing

Waterloo, Ontario

• Troubleshot the BlackBerry Wireless Handheld, and the BlackBerry Enterprise Server
• Determined Root Cause for customers when they have a BlackBerry Enterprise Server or BlackBerry device issue
• Utilized resources available to determine if an issue is known and provide the customer with the resolution or workaround
• Created escalations to development for fixes and feature enhancements

Waterloo, Ontario

• Troubleshot the BlackBerry Enterprise Server
• Received Supervisor Escalations
• Utilized resources that are available to me
• Provided World Class Customer Support

Waterloo, Ontario

• Troubleshot the BlackBerry Wireless Handheld, and the BlackBerry Desktop Manager
• Utilized resources that are available to me
• Provided World Class Customer Support

Hamilton, Ontario

• Received cash/Interac/Visa/MasterCard/American Express
• Entered/Delivered packages into/from the computer system
• Dealt with customer complaints
• Provided excellent Customer Service

Burlington, Ontario

• Provided support for both hardware and software in an Intel and Microsoft environment
• Provided advice & assistance to clients in regard to different Technologies, Software Packages
• Travelled for offsite computer repairs
• Virus Removal, Printer installations

Embro, Ontario

• Received cash/cheque/Interac/Visa/MasterCard
• Stocked supplies from Lumsden Brothers
• Stocked supplies from The Beer Store and the LCBO
• Performed custodial duties
• Provided Customer Service

Woodstock, Ontario

• Troubleshot desktop problems as well as develop and implement solutions
• Performed Windows Update
• Performed computer installations off of a mapped drive
• Set up a computer lab (installation of machines and programs)
• Searched the Internet
• Provided in-person support for staff and students