Ed Dolan Email & Phone Number

Raleigh-Durham, North Carolina Area

o Led requirements gathering/analysis/qualification/submission, PDDdevelopment, Blue Print workshops, design interlock with developersand usrs, and Unit testing of developed solutions.o Order Mgmt sub-domain team lead for Systems Integration Testplanning and execution for developed solutions, ASCA,o Developd End User education and provided post prodution supportfor the Blue Harmony SAP project in the areas of Order Change andReturn Order Mgmt.

Raleigh-Durham, North Carolina Area

o Led requirements gathering/analysis/qualification/submission,design interlock with developers,o Systems Integration Test planning and execution for developedsolutions, ASCA, End User education and post prodution support forthe CBS/Xccellerator project in the ares of E2E Product Returns andFront-End Order Fulfillment systems (EDI).

Raleigh-Durham, North Carolina Area

o Led team of 7 to 12 SAP Process experts in the successful initialdeployment of SAP/HVEC for US.o Activities include requirements gathering/analysis/qualifying/submission, design interlock with developers, systems integrationtesting of developed solutions, end user education, ASCA, and postproduction support.o Process areas included Customer and Material Master Data,Contract Mgmt, and all aspects of Order Fulfillment.o Successfully led deployment of an additional 16 releases on timeand within budget.

Raleigh-Durham, North Carolina Area

o I/T lead for GEMS order fullfillment system, DMS Contract Mgmtsystem, and NCS commissions mgmt systems.o Managed application management and development process foreach application including developing and managing yearly budgets.o Interacted with application developers and business ownersto ensure proper, fully interlocked and fully funded applicationdevelopment.

Greater New York City Area

o Responsible for managing / supporting new product introductionsfrom a customer fulfillment perspective.o Focal point for all process / procedures / education relative to AASorder fulfillment system and DMS Contract Mgmt system.o Led separation process for Lexmark from GEMS order mgmtsystem.o Led migration of PC order fulfillment out of AAS Order Entrysystem to GEMS order fulfillment system

Greater New York City Area

o Managed 10 to 15 individuals in all aspects of Order Entry,Backlog Mgmt., Contact Mgmt, Order Fulfillment/Logistics, Invoicingand Accounts Receivable.o Administered salary / recognition plans for employees managedo Developed career plans for all employees managedo Responsible for ensuring adequate business controls and meetingor exceeding business measurements.o Sales branch (NC Central) won Region 2 "Branch of the Year" in1988.

Greater New York City Area

o Order entry, Backlog Mgmt, Contract preparation/execution,Invoicing and Accounts Receivable for various segments of largeaccount customer (AT&T).o Acted as Adminstrative Control Desk for customer fulfillmentprocess in sales branch.