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Profile:o Customer Fulfillment in a Large Account sales office from 1982 thru 1984.o Adminstrative Operations Mgr in a New Accounts sales office in NYC from 1985 thru1988 (Managed 10 to 15 individuals).o NDD HQ/PC Co Admin Staff for process development and new product announcementsupport from 1989 thru 1994.o I/T Lead for GEMS and DMS applications - 1995 thru 1997.o SAP HVEC US Deployment team lead - 1998 thru 2004 (21 SAP releases).o SAP XCC/CBS Deployment/CTT lead - 2005 to 2008o Blue Harmony OTC OM Process Lead for Returns / Order Change - 2008 - presentKey Skills:o Application Development and Maintenance processo Business Operations / Customer Fulfillmento Interpretation/analysis of business/system requirements, preliminary design docs,CDRs, etc.o Systems Integration Testing planning and managmento Business Transformationo People management and leadership skillso Retired from IBM - March 1, 2021
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Business AnalystIbm -
RetiredIbm Mar 2021 - PresentRaleigh-Durham, North Carolina Areao Led requirements gathering/analysis/qualification/submission, PDDdevelopment, Blue Print workshops, design interlock with developersand usrs, and Unit testing of developed solutions.o Order Mgmt sub-domain team lead for Systems Integration Testplanning and execution for developed solutions, ASCA,o Developd End User education and provided post prodution supportfor the Blue Harmony SAP project in the areas of Order Change andReturn Order Mgmt.
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Business AnalystIbm Oct 2004 - May 2008Raleigh-Durham, North Carolina Areao Led requirements gathering/analysis/qualification/submission,design interlock with developers,o Systems Integration Test planning and execution for developedsolutions, ASCA, End User education and post prodution support forthe CBS/Xccellerator project in the ares of E2E Product Returns andFront-End Order Fulfillment systems (EDI).
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Business AnalystIbm Jan 1998 - Sep 2004Raleigh-Durham, North Carolina Areao Led team of 7 to 12 SAP Process experts in the successful initialdeployment of SAP/HVEC for US.o Activities include requirements gathering/analysis/qualifying/submission, design interlock with developers, systems integrationtesting of developed solutions, end user education, ASCA, and postproduction support.o Process areas included Customer and Material Master Data,Contract Mgmt, and all aspects of Order Fulfillment.o Successfully led deployment of an additional 16 releases on timeand within budget.
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It Project ManagerIbm Oct 1995 - Dec 1997Raleigh-Durham, North Carolina Areao I/T lead for GEMS order fullfillment system, DMS Contract Mgmtsystem, and NCS commissions mgmt systems.o Managed application management and development process foreach application including developing and managing yearly budgets.o Interacted with application developers and business ownersto ensure proper, fully interlocked and fully funded applicationdevelopment.
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Process AnalystIbm Apr 1989 - Sep 1995Greater New York City Areao Responsible for managing / supporting new product introductionsfrom a customer fulfillment perspective.o Focal point for all process / procedures / education relative to AASorder fulfillment system and DMS Contract Mgmt system.o Led separation process for Lexmark from GEMS order mgmtsystem.o Led migration of PC order fulfillment out of AAS Order Entrysystem to GEMS order fulfillment system
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Administrative ManagerIbm Jun 1985 - Mar 1989Greater New York City Areao Managed 10 to 15 individuals in all aspects of Order Entry,Backlog Mgmt., Contact Mgmt, Order Fulfillment/Logistics, Invoicingand Accounts Receivable.o Administered salary / recognition plans for employees managedo Developed career plans for all employees managedo Responsible for ensuring adequate business controls and meetingor exceeding business measurements.o Sales branch (NC Central) won Region 2 "Branch of the Year" in1988.
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AdministratorIbm Apr 1982 - May 1985Greater New York City Areao Order entry, Backlog Mgmt, Contract preparation/execution,Invoicing and Accounts Receivable for various segments of largeaccount customer (AT&T).o Acted as Adminstrative Control Desk for customer fulfillmentprocess in sales branch.
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Frequently Asked Questions about Ed Dolan
What company does Ed Dolan work for?
Ed Dolan works for Ibm
What is Ed Dolan's role at the current company?
Ed Dolan's current role is Business Analyst at IBM.
What is Ed Dolan's email address?
Ed Dolan's email address is ed****@****ibm.com
What schools did Ed Dolan attend?
Ed Dolan attended Rutgers, The State University Of New Jersey-Newark.
What skills is Ed Dolan known for?
Ed Dolan has skills like Requirements Analysis, Integration, Business Process, Business Analysis, Solution Architecture, Business Transformation, Software Development, Enterprise Architecture, It Strategy, Project Delivery, Business Intelligence, Business Requirements.
Who are Ed Dolan's colleagues?
Ed Dolan's colleagues are Abdul Samie Vulla, Jean-Claude Travel, Tianyi Zhang, Andres Sanchez, Suneel Edamakanti, Peter Zwam, Neeraj Bajaj.
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Ed Dolan
Economist, Senior Fellow At Niskanen Center; Commentator On Social Policy, Health Care, Climate And Other Topics.Northport, Mi2sseriga.edu.lv, niskanencenter.org -
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