Ed Eckardt Email & Phone Number

Ponte Vedra Beach, Florida, United States

Number one responsibility is to take care of our members and assist them in anyway necessary

Jacksonville, Florida, United States

Maintain a safe and secure environment to enhance the guest experience and enforce the zoo's vision of inspiring discovery of the earth's wildlife through innovative experiences in a caring environment.Ensure the professional security and safety procedures are enforced for the park, guests and employees.

Greater Chicago Area

My responsibility is to develop a Ground Equipment and Facility strategy. The key deliverable is a plan for safe, reliable ground service and facility equipment at the optimum total cost of ownership for all locations supporting airport capability.• Directs GSE fleet and facility asset optimization through effective asset management. • Oversees equipment deployment based on mission requirements, aircraft effectivity, and airport modeling methodologies, equipment capabilities, environment and federal/local governance. • Delivers quality and cost control, GSE and facility asset placement, capital avoidance, replacement strategy, policies and methodologies. • Directs a continuous improvement business model and strategy that enables United to provide ground and facility equipment in accordance with business requirements, fuel saving initiatives and long term cost health. • Directs performance and modeling programs that include measurable KPIs/customer service levels, revenue, productivity, performance analysis and appropriate corrective actions.

Greater Chicago Area

My responsibility as the Sr. Manager of Operations Safety and Regulatory champions and leads the development, implementation, and continuous improvement of the divisional and local Catering Operations Safety Plans; including strategies, policies, best practices and key performance metrics. In this role, I am accountable for ensuring compliance with external regulatory requirements (OSHA - employee and ramp safety, FAA safety and TSA security) as well as development and alignment with internal corporate policies and practices related regarding environmental regulations and conditions that have potential to affect employees’ health and safety. I work closely with the local leadership team and manage a safety team of four safety leaders in each kitchen. Senior Management and other Catering locations share and implement best practices to improve overall performance by preventing/reducing injuries, accidents, damages and policy nonconformance. • Development and implementation of a non-punitive employee hazard reporting system (CORA).• Designed a “peer to peer” observation performance program (LOSA).• Built and trained a FAA compliant Safety Management System (SMS) for Catering Operations to ensure a safe and healthful workplace.• Designed and developed a Behavior Based Safety (BBS) system to ensure reinforcement of compliant behaviors developing “leading” safety indicators versus reliance of “lagging” safety indicators.

Greater Chicago Area

My role is to facilitate implementation of safety processes and practices at company facilities and stations worldwide in support of safety objectives, and regulatory agencies i.e., OSHA, EPA, FDA, NFPA, FAA, DOT etc. I lead the team in supporting all divisions in preventing injuries as reflected by OSHA recordable injuries, lost time recordable injuries and aircraft damage. My team develops databases providing information on: performance, trends, potential risks and improvement opportunities. • Represents United in working with government agencies, on supporting audits, investigations the mitigation of fines & violations. Performs investigations and implements corrective action in support of safety related “findings” by regulatory agencies, internal and self-assessments.• Coordinates Industrial Hygienist related support in response to line request, senior management and OSHA. • Evaluate events affecting safety and provide feedback to senior management on processes and procedures including improvement opportunities. • Provides weekly/monthly management reports on safety goals and objectives. Oversee/lead development of station Safety Performance Index. • Participates in the development and implementation of computer systems to support reporting and analysis of occupational injuries and ground incidents. Provide project management leadership on working cross functionally for developing and implementing new database systems for both schedule and cost performance in meeting program milestones.

• Serves as the airport operations subject matter expert in safety and security, with focus of aircraft damages, lost time injuries, safety training and communications.• Ensures compliance of safety, security and government-mandated procedures and is the primary contact for FAA, TSA, DHS, DOT, CBP and other governmental agencies.• Direct service partners and United Airlines employees on compliance requirements, investigative non-compliance issues, and assists in the development and implementation of strategies and policies for domestic and international regulatory matters. • Develops and administers operating standards, measurements and controls for United Airlines and vendor performance while maintaining a balanced operating budget. • Accountable for responding to letters of investigation, corrective action requests, and any safety or security infractions which occur in Airport Operations from an OSHA, FAA or TSA level. • Project Leadership for critical Government mandates (Secure Flight, AQQ, eBorders, APIS Final Rule)• Ensure Station Operations Safety Action Program (SOSAP) and Event Review Committee (ERC) policy and direction from Memorandum of Understanding (MOU) are implemented to maintain consistency and to encourage a safe working environment.

• Developed a Regional Ground Operations Manual to ensure consistent and safe ground operations for seven air carriers flying for the United Express brand and multiple ground handlers.• Lead manager on all emergency response incidences related to United and United Express carriers. • Created a Continuous Improvement Program to enhance and sustain aircraft condition for United Airlines Express Partners. • Developed audit plans to identify and measure program performance. Analyzed performance metrics to identify opportunities for improvement.• Developed process and facility/equipment requirements and coordinated with planning organizations to develop the standards and procedures to ensure success within the airports operations area.• Tracked station performance, observed and audited airport operations. Assisted airport managers in diagnosing operational performance issues. • Managed the business unit which produces the flying and ground capacity to support the $3B Regional Operation.

 Managed and maintained a department budget of $2,500,000 Coordinated airport operations at nineteen stations on Ted’s route system. Developed process and facility/equipment requirements and coordinated with planning organizations to develop the standards and procedures to ensure success within the airports operations area. Tracked station performance, observed and audited Ted airport operations. Assisted station managers in diagnosing operational performance issues. Coordinated with planning organizations to develop systemic solutions to Ted operational issues. Ted operated 250 plus departures and carried over 30,000 customers daily. Ted demonstrated a 10% operational performance improvement year over year. Ted had also proven profitably successful in aggregate compared to the same markets in previous years which operated at a loss.

 Managed a direct team of four and virtual reporting team of 2,000 Ground Security Coordinators. Also, directed and maintained a department budget of $5,700,000. Led system-wide compliance activities with Federal Aviation Regulations, Aircraft Operator Standard Security Program and Transportation Security Administration (TSA) Security Directives, for both international and U.S. domestic airports. Tracked and trended airline security incidents worldwide to identify critical areas for improvement. Conduct facility security audits to ensure safety and security of employees and company assets.  Conducted Violence in the Workplace investigations and training in conjunction with local, federal law enforcement and internal Incident Response Team (IRT) for entire company workforce.  Master trainer for initial and recurrent Ground Security Coordinator (GSC) personnel, for U.S. domestic and international airports. Developed training criteria for In-flight and Flight Operations Recurrent Security Training Programs, in concert with union affiliations, i.e., Association of Flight Attendants (AFA) and Air Line Pilots Association (ALPA). Investigated incidents occurring throughout the system, including those involving theft or loss of cargo, financial crimes, narcotics, and threats of sabotage to minimize impact on the company as a whole.

 Managed and maintained airport budget of $3,000,000 to determine appropriate staffing and customer satisfaction levels. Supervised teams of fifty customer service, ramp services and operational employees. Preserved operational integrity to ensure customer satisfaction for an average of 20,000 passengers daily.  Monitored performance against plan and applied corrective action where needed.  Led airport activities involving customer service and established goals to measure customer satisfaction.  Developed supervisory training programs for emergency preparedness and security management.  Directed overall accountability for planeside coordination involving weight and balance, catering, fueling, cargo, cleaning, maintenance, crew scheduling, aircraft routing, loading of aircraft and gate assignment for an on time departure.  Directed planeside activities pertaining to loading and unloading of scheduled aircraft.