Ed Ehrgott Email & Phone Number

Building value for Adobe Commerce Cloud customers by rigorous attention to security, availability, and performance.

Los Angeles Metropolitan Area

Los Angeles, California, United States

Primary customer facing technical support for large, complex e-commerce customers. Identify and mitigate security, operational, and revenue impacting risks for those customers. Leverage my breadth of technical and business knowledge, including a deep understanding of Adobe Commerce (Magento) to remove development and operational obstacles. Show customers ways to improve and monitor availability and the consumer experience.

Los Angeles, Ca

Primary technical contact for a portfolio of high profile e-commerce clients. Responsible for initial triage and remediation of all production issues. Initial technical contact for on-boarding new agency clients who have been enduring significant technical issues elsewhere. Led several squad efforts to triage and remediate issues and architect solutions resulting in significantly stabilized websites. One such stabilization effort required a complete website revision to an updated platform that was accomplished using an accelerated schedule and Agile methodologies to deliver a new, stable site in 12 weeks – in time for holiday season.Led internal project to redesign the way Jira is used to simplify the support and enhancement process and allowing the ability to measure our ability to comply with SLAs.

Los Angeles, Ca

Primary client contact on several high profile e-commerce accounts. Responsible for ensuring issues are correctly prioritized and communicated to the client while working with both onshore and offshore teams at Corra to ensure complete client satisfaction. Scrum master on these accounts responsible for all Agile ceremonies as well as ensuring that processes work for both internal and client teams. Perform first level technical triage on blocker and high priority issues with goal of resolving such issues as quickly as possible.

Torrance, Ca

Responsible for complete client satisfaction including delivery and billing for several e-commerce clients. Primary contact for e-commerce clients to respond to both urgent tactical issues as well as develop a strategic roadmap of improvements and new features. Worked with both onshore and offshore developers to define sprints and ensure that sprints get completed. Took on development tasks when needed because of expertise or resource availability.

Palm Springs, Ca

Founder of IT consultancy focused on delivering cost-effective, user friendly, and extremely stable websites for e-commerce clients such as Napastyle, Seabags, Groundspark & Fluidstance. Developed product feeds for Google, Bing, and Amazon. Successfully diagnosed and corrected security breaches and performance bottlenecks at several other client sites. Designed and implemented a production workflow for several clients using git.

San Francisco Bay Area

Held complete responsibility for data center operations support functions, including network management, change management, problem management, service level measurement and data center operations automation. Managed a group of 52 employees, including five direct reports, distributed across four locations with a budget of $10,000,000. Improved CobiT maturity level from level 2 to level 4 while reducing headcount by 16%. Improved change management success rate from 75% to 98%.